Valentini Gerard, DDS

Today was my first visit and I had a very good experience. Staff was upbeat and friendly and Doctor was honest and pleasant. Prices are reasonable and office is cute and clean.

The first time I went there the hygienist cleaned my teeth with no issues and was very friendly. Then Dr. Valentini introduced himself and one of the first things he told me was about how they aren’t salespeople and aren’t going to try to sell me products. I was quite pleased to hear that.
In the very next sentence he began to offer me products, complete with descriptions and prices. I was a little stunned at the surreal experience of his own contradiction. That was strike one.
On my next visit the hygienist once again seemed friendly and began to set me up for x-​rays. I informed her I didn’t want x-​rays, just a cleaning. I had told this to the secretary as well. The hygienist told me I needed x-​rays. Once again I politely declined and once again she insisted I get them done. By this time I was angry. Unless she was willing to pay for it or do it for free I wasn’t getting x-​rays done and she didn’t quite seem to grasp this. Finally we settled on me getting them done next time, but by that point I knew there wouldn’t be a next time, and there wasn’t. That was strikes two and three.
It’s fine to recommend a service to a patient and even to inform them why they should have it (which she did) but at the end of the day I’m paying the bill so I get to decide which procedures I’m having done and which I’m not. Unfortunately she didn’t see it this way.
I don’t recommend this dentist. It seems they’re just trying to sell as many products and services as possible to generate as much income as they can. There are tons of dentists in Delray and Boynton Beach. Find others on Unilocal and go to one with mostly positive reviews.

Bookkeeper/​receptionist is rude and Incompetent. Had to contact my insurer and State of Florida because of noncompliance of HIPAA Federal law.