Sign Warehouse

BUYER BEWARE. DO NOT ORDER FROM THIS COMPANY. THEIR CUSTOMER SERVICE IS HORRENDOUS. I regret buying from the company every time I have to place and order and/​or purchase supplies. The printer I was sold is third party Mutoh printer with a Sign Warehouse name on it. but Mutoh won’t service and I cannot get supplies from anyone but Sign Warehouse. When I needed the printer repaired after only having it for a few months I had to send it to CT which took nearly two weeks! I had to outsource my printing jobs. $$$ If you need help purchasing supplies good luck. Yesterday I made several calls and emails to the company and NO ONE responds! Today when I called and spoke with an operator I was very upset and she matched it with an arrogant attitude and «there’s nothing we can do». Instead of.“I can tell you are upset let me see what solution we can come up with”.They need some serious training. If you need a working relationship with a company please read the reviews and go elsewhere. This place is not worth it. Customer service is imperative in business if I have a problem, help me fix it I have spent thousands of dollars with these people and am treated like I’m bothering them.

BEWARE BEWARE BEWARE!!! SAVE YOUR BLOODPRESSURE. DO NOT ORDER. I only wish I didn’t have to leave the one star, because out of three orders placed only ONE has arrived on time and correct. I spoke to Roquel and was called SIR despite my correction… no sorry, nada. After she realized that the tracking number she has and the one posted online were different did she change her attitude. They don’t return calls on complaints, they don’t return online email complaints, they just don’t give a sh*t. I would post the name of the NEW company I now use, but then it would look like I am simply advertising for them and I AM NOT. I am a small business, work at home to take care of a relative. I only order as needed and try to do business with all my Texas neighbors. I usually only have a 2 – 3 day shipping window and rely on accurate shipping times and accurate orders. Sadly this has NOT been the case. The order before this completely incorrect, which I called in. They actually ARGUED with me about it before they figured out that I was right. Time and time again this company has treated me like they are doing ME A FAVOR. This business does NOT represent the ideals or business ethics of Texas. I am ASHAMED that they even call Texas their home. NOW I’m stuck again, scrambling for supplies to meet my deadline. Fortunately for me the new supply company I am using understood my situtation and helped me get my supplies ontime to fullfill my order. They even gave me a discount on shipping. As of this time… I’m still waiting on Signunawarehouse. Save yourself the headache, the rudeness and the arrogance… use ANYONE else… their discounts are not worth it.
FYI — Look up their BBB rating and the abosolute rude responses to complaints and you will see their history of customer service.

Been a customer for a few years. Customer service is VERY POOR!
Whoever says they are great is High as a kite or works for the company.
So, FAKE.
As I write this I am on hold for the 5^th time today.
I bought 2 rolls of Reflective vinyl. They were no good. They had fog lines
going down the entire rolls (both) unusable. They agreed to send me two more.
I said, please check them out before you send them. They said they would do this.
Vinyl came rather quick to my surprise. Same issue. Called to get a credit and to
send them back. The customer service said no problem and that they would email me a UPS return slip. That was two days ago. No email.
Since then I have made 8 phones calls and 3 emails with no replies.
Here is my stats for the entire purchase and return.
23 Phone calls to the company, 9 calls were shoved back into hold after I talked with someone. 14 calls were to leave a message (which they never reply to)
TOTAL TIME WASTED SO FAR IS 3 HOURS and 18 MINUTES.
NOT MAKING ANY MONEY DOING THIS.
THEY ARE THE WORST OF THE WORST. WILL NEVER BUY AGAIN.
I can only imagine the frustration I would endure if I had bought equipment.
I have 25 years in the sign business. DO NOT DEAL WITH SIGN WARE HOUSE!!!

Terrible Customer Service & Sales Department. Do not order your products or equipment from Sign Warehouse.
I purchased a plotter 2 years ago which I had no problems with and still works to this day.
I called in yesterday to purchase a larger more expensive machine and while talking to the sales lady, the call dropped. I tried calling 10+ times back but with no luck, was just transferred to different voicemails. You would think the sales rep would call right back to make the sale but no.
I got a call this morning from another lady and she puts me on hold to look up my account and then says I have to speak with the first lady I talked to and could not place my order with anyone else. The lady I first spoke to was at a trade show today so I would not be able to place my order until Monday.
I feel bad for the owner of this business who has now lost a customer because of something so ridiculous.

I have spent well over $ 1,000.00 with you and have NEVER expected to be treated as I was today and in the past 3 weeks dealing with an issue! I would NEVER treat my customers as I have been treated by your staff. I was REFUSED access to speak to the owner today by CASSIE your receptionist. She told me «you cannot speak to the owner because he does not deal with customer service issues». WOW!!!

I’ve ordered from them about 4 times now. The past 3 orders have been either missing something or wrong. I’m not sure who they have packing orders, but they need to replace them immediately. One time they missed the roll of masking tape (which i called them, and they shipped it out the next day), another they missed a roll of vinyl, and now… during the Christmas order rush, it not only took 7 days for an order to get to me (and they’re only 4 hours from my house…) but they sent the me 15 inch rolls when I ordered 24 inch rolls… but at least they got the color right so I was able to ship the already late orders.
I contacted Customer Service by email and received a response from Customer Service Lead Angela Dawson about 12 hours later. They’re not only sending me out my Camo vinyl that was missing from my last order (placed last month) but are letting me keep the small rolls and shipping me out the rolls I ordered at no extra charge.
I am very happy with their Customer Service, but would rather get my order correct the first time ;) I’m a little torn on whether to keep ordering from them… maybe I’ll just place orders way ahead of time to make up for any mistakes that may happen or shipping delays.
UPDATE: they’ve updated the website and offer cheaper shipping. I usually get my orders a day or two after I order them and they are always correct now. Very happy!
UPDATE: 3÷12÷15
Received someone else’s order with my packing slip attached. Tried to call Customer Service (@ 4:40pm, they close at 5pm)…was on hold for 5 minutes then went straight to voicemail. Emailed customer service. Seriously a pain in my side, having to yet again contact them about an incorrect order.
They kept calling my husband since his numbers on the account even though he provided them with my number. They sent me a return label so i could ship them back the incorrect order. The next week I received my order but only got 1 of the 3 sheets of Camo Vinyl I ordered. Seriously?! Time to find a new vinyl provider.

The customer service is terrible. I just called and tried to remove my name from the mailing list. The guy couldn’t even be bothered to take the address. He took the name and said he’d see if he had time to take it off. Wow.

Near as I can tell, their vinyl cutter software is all proprietary and you get a software Dongle” — if you lose it or it breaks, you can’t use the $ 1,600 vynil cutter or printer you bought fro them until you pay like $ 250 just for a programed $ 2.00 jump drive.
This seems to me like extortion just to use a product I already paid for.
I quit buying from them shortly after I bought my Vynil cutter.

The first time I ordered from them went perfectly. I even received the vinyl the next day. The next three orders did not. I would receive confirmation that my order had been placed, but then I never heard anything else. All three times, I’d wait a few days, and then call them. They would tell me the item was backordered and would be drop-​shipped from the manufacturer, but couldn’t tell me when. This last time I had to call again, and it’s been 11 days, and they could only tell me it had been backordered, but no idea when it would be available.
Also, their contact email is never answered, nor do they return phone calls if you have to leave a message.
They have GOT to get their customer service in check, and they need to have better communication with customers. I get that sometimes items are out of stock, but at least tell me so I can decide if I want to wait or take my business elsewhere.
I won’t be doing business with them anymore.

I placed few orders with them, and everything was fine. But then I ordered three banners, and they shipped only one. Unlucky or me I didn’t check the shipment till I was actually finishing the product and it turns out there was only one in the package. Not enough that company never informed me that they will not be shipped, when I called customer service rep was super rude and give me hard time, like it was my fault.
I know it’s not easy to get sign making supplies, but if you’re on tight deadline you better call in and place and order rather then order online. They will not even inform you if theres anything wrong with the order

Customer service is horrible.
Bad Bad Bad
I tried to place a rush order for some products I needed overnight. I paid top dollar for the special shipping. Turns out they never had the products and it was going to take at least two weeks to get them. They never bothered to let me know this and then argued, hung up on me, and basically were horses assess when I tried to get them to cancel the order and refund the charges.
You have been warned… do not do business with these unscrupulous people.

These guys are great. My friend Robin told me about them. Robin is the kind of gal who does her homework and researches all over the internet to find THE best deal possible, and when I told her I was looking to have some signs made, she said, «Duuuuuude… I have THE… BEST… PLACE.» I have been a customer ever since.
Today I was in a rush to get some signs delivered for an open house I’m doing this weekend. I really needed them by Friday. I asked Caron if she could please, please, send an email asking that the signs be shipped today, even though it was slightly past the cutoff time. She told me she couldn’t make any promises, but she’s send the email and if I got a tracking number in my email box, that meant they were indeed shipped today.
Sure enough, I got the tracking number. I was soooo happy! Thanks so much to Caron and the rest of the crew for making this happen, you guys saved me a good $ 200 that I would have had to pay to go somewhere else to get the signs made locally. I appreciate it so much. You have great products and the pricing just can’t be beat. If you’re looking for signs and sign supplies, check these guys out. I should note, I don’t think they actually PRINT the signs, but if you are looking for corrugaged plastic signs and are ok with writing your own (with a big fat sharpie marker), this is the place to go. They also make a ton of other stuff (like «spider stakes… which are way easier to stick in the ground than regular yard signs), and they have a whole catalog worth checking out. Their website is
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