Explore USA RV Supercenter

Lots product to choose from. Salesman are very knowledgeable about the product. Great prices and discounts. Extremely helpful and fast with the financing end. No car games here.

I purchased a new Crossroads Elevation here and my initial experience with the sales team was good. Since then my experience with the service department has been terrible. Poor communication and no follow through. They had damaged my awning while it was in for service and agreed to repair it. Now 3 months later they refuse to repair it correctly. I am actually having to seek legal action to get the issue resolved. I would avoid them if you can.

We bought a 2014 Heartland Gateway from this place the first week of October in 2013. We are 1^st timer’s at owning an RV, we were excited about the idea. Being that we had a special request for a pull-​out couch instead of a trundle bed. We had to wait 3 – 4 weeks for the installation. We mainly were told that we were waiting for delivery of the couch which was coming by train. Our 1^st payment was due, which we gave. Then our plates arrived within 3 weeks and we decided to go and put them on ourselves at the dealership. Mind you, we are excited about our purchase. Upon entering and surprising the staff, and letting them know that we came to put our plates on. They call to the shop area to let them know we were there. Instead of walking us out, they stalled us with conversation. We knew they were killing time with us, and it was obvious something was up. After 15 minutes or so, I said, «Can we head back?». Naturally they said, yes. As we were escorted to the back, our trailer was the first one parked in the shop. We saw 3 shop guys coming out quickly from our trailer. We overheard our sales person Janice, tell the guys that the trailer was ours and that it was already sold. We entered the trailer and can hear Janice whispering to the guys outside. We found the A/​C running, which to us was because they are making sure things are good. The floor was dusty, a fresh ring of condensation from a cup on the counter, imprints of items just taken off the couches, the toilets were dirty on the inside as if in use. It appeared to us, that our trailer was being used as a breakroom/​office area for the shop guys. We left not feeling good about this surprise visit. Once we got home, we get a phone call from the manager Richard Duffey, saying that the trailer is ready for pickup. This seemed to us like they all talked and said, «We need to give them their trailer immediately, before they change their minds». Nonetheless, we were happy to get our RV on Halloween day and it was cleaned. Lesson learned here: If your RV is being serviced, pay surprise visits to check that they are not living in it.
After having our RV with us, we have had a few issues since our purchase. Our lever to one Recliner is bent inwards some. (We can live with it). We had our toilet clog on us, which we took care of in December. Then we had a major leak from the commode area pipes in March. To find out that the Black levers was the Grey line. These lines were mis-​labled. So in other words, our poop was just sitting there piling up. Now, being that we do not have a truck to haul this RV around on a whim, we paid someone to check it out, $ 90. To tell us that he did not want to touch it, cause it’s under warranty. So, my husband fixed the problem. We now leave the Black open and Grey closed. Problem from this, is that when we turn the furnace on, we now have a nasty smell of manure. We are grateful the toilet thing is fixed. Mid March, my front burner on my stove burns black stuff on my pot’s and smells like burnt rubber. I have stopped using the burner, and have 2 left for now. In March we moved to Oklahoma, 90 miles from where we had the RV delivered in Northlake, TX. And now in May, we have a water leak under the same bathroom area. It’s not the toilet this time, but according to an RV repair man, we have a faulty Water Pump. 7 months of problems! The service guy told us our trailer was built on a Monday. Ha!
July 2014-​Our top of our Lounge Lights keep shorting out. Our Bunk Room A/​C said goodbye. The Parks RV repair guy replaced it and will work with the warranty. Still waiting for repairs on other items mentioned.
We are debating trading our RV, and will not or even consider buying with Explore USA again. Sucks to have a LEMON!

After a great buying experience with John, we were excited about owning a beautiful travel trailer.
We took the trailer into the Service Department for a repair. First was a 5 week wait for them to order the parts. In the mean time, they never called with an update (to let us know that they were ignoring us). I found out they were on their THIRD Service Manager since we bought the trailer less than two months ago.
The only way we could get any response was to call one of the service advisors and constantly ask him for information. They would NOT return calls.
WE EMAILED THE DISTRICT MANAGER FOR EXPLORE USA. THEY DID NOT RESPOND AT ALL !!!
Then came the «repair»…½ way up the exterior railing is clear caulk. The rest was gooped WHITE caulk. The replaced rubber roof was lumpy, had wood chips underneath and was not fully adhered to the wooden substructure. There were footprints and fingerprints in the sealant on the roof. I’m sure they didn’t expect anyone to go up and look at the «quality» of their work.
When I took the Service Manager up there and asked him if this was a quality $ 5000 repair, he said «Yes» it was. That’s 30 hours at $ 109 per hour to do this. It was much like grouting a tile floor in ½ white grout and ½ red grout and saying it’s done right.
They DID make some alterations to their work after being extremely upset with the NEW service manager, the tech who did it, and the service writer. They cleaned and changed the color of the caulk to clear, including fingerprints on the side of the walls (as an extra perk for us)
Repairs are supposed to fix what was damaged. It does not even look close to what it is supposed to be. However, they did make an effort to clean up their mess.
And, by the way, the trailer came back with a scrape in the aluminum side that it did not have when it was brought there. I have pictures of it when I delivered it to them.
Would I go there again? Only to encourage John to leave and go to a more reputable dealer.

This review update is strictly for the service dept, not the sales team. As you can see from our original review a year ago, we had a great purchasing experience at Explore RV. Since then, as with any RV, we’ve had some issues that needed to be dealt with by the service department. To say that any of the occasions have gone smoothly would be an understatement. The customer care doesn’t really seem to be there. The staff is very friendly, they really try, but they just don’t seem to be very organized… almost every time we’ve called, we’ve never received phone calls back, even when leaving messages about scheduling appointments, and one time we took off work to bring in the RV to get measurements for awnings only to find out a few weeks later that they lost all the measurements (we had to call twice to find out about that since no one ever called us back like they said they would)– so we need to take another day off work to take it in again. Why take a day off work? Because they aren’t open on the weekends! I dont know how its possible in this day and age for a businesses in the recreational industry to be closed on the weekends, but they are. In the future, if we buy another RV, I’ll make sure to do it at a business that has a service department open on the weekends.