James Wood Autopark

I consider Mike Holtzman to be more of friend than my salesman. Personable, efficient, and someone who does what he says he will do. When I buy another car it will be from him.

James Wood Denton has been the best place for us to buy a car. We are grateful and fortunate to have two wonderful people at James Wood Denton to work with: Dave Stafford (who sold us our last two Corvettes including our 2016 Z06); and, Tammy Leon (our service advisor). They are the reason we continue to buy from and have our vehicles serviced by James Wood Denton.

The car leasing process was great, until I brought it in to be serviced and they won’t give me a loaner. My lease agreement clearly states a 2 year maintenance program with a free loaner car.
I understand that they typical don’t issue loaners for an oil change, but since they offered it to me last time, I figured I could get one this time.
I have so much to do today that I was planning on getting a loaner to get errands done. Now, I’m stuck sitting here for an hour and a half and my entire day is thrown off.
It’s very irritating to have to sit here and wait when I was promised a loaner vehicle while it was serviced.

Just bought my second vehicle from James Wood of Denton. Consistently great service and smooth sailing! They were attentive, respectful of our budget and timeline, and gave us time to make our final decision without any pressure. The whole process on the day of sale was a breeze.

COLLISION REPAIR REVIEW:
I want to review the auto body repair section of James Woods because I haven’t been able to find a review that described their service in this area.
From start to finish this was a great experience. I had a hit and run where my car was parked and I woke up to find the bumper damaged. The trunk would not open due to the hit.
I took my car into James Woods as they are certified by Farmer’s Insurance. The man who helped me out was great. Our first meeting he took pictures of the damage and looked up the parts needed and put the order in right away. Luckily my insurance covered everything besides a small deductible.
There’s been a lot of collisions possibly due to the construction on I-​35, so I was lucky I was able to get my car serviced within a few days of first examination.
The repair process was great, They keep you up to date every step of the way with an emailing service. The technician is able to walk you through every step of the process of your repairs. It was nice to see everything updated in real time and know exactly what to expect when. Delivery date is updated with the process as well. I actually received my car two days earlier than expected.
I would DEFINITELY recommend James Woods to anyone in need of collision repair.

Service Dept.
I had made an appointment. I was greeted upon arrival. All staff I had contact with were friendly and professional. The waiting area was nice and clean. I have been a happy customer for years and will continue to trust my car to their care.

If there was a zero star, that would be more appropriate. This is the worst service department ever!!! We had an issue with our four month old Yukon and after the fourth time of bringing it in, we finally took it to James Wood in Decatur. The service technician immediately knew what the problem was (because he remembered reading it on the GMC bulletin!!!) and fixed it that day. Comparing Denton vs. Decatur is like night and day! The sweet boy that helped me in and out of my car at Decatur and loaded my son’s stroller was the essence of what a service provider should look like. The guys at Denton were too concerned with chasing tail to care to help. The bimbos behind the desk in Denton are just as useless. So sad to see a service manager who objectifies women, and has his priorities completely out of whack! I will NEVER take my vehicle to James Wood Denton again! They are all incompetent. I don’t understand how two business that are owned by the same person could be so drastically different.

I can’t tell you how many vehicles our family has purchased from James Wood. My latest purchase was a 2015 GMC Sierra. I have used Shelly Tate for my last few purchases and received great service. The manager Will Lewis and finance manager Mark Lopez were also great to deal with. I love my new truck and wouldnt purchase a GM product from anywhere else!

One of the best Dealerships I have ever been in. Great people from the very top down. Would highly recommend coming there… Great place to be!

Bought a truck from them in 1999. Will never go back.
I went there to buy a truck and not get a credit card. To explain. After 2 months after I got the truck I received the GM Card (credit card) in the mail. Wait, I never applied for that. I looked at all the paperwork I had from the purchase and nowhere in that paperwork did it even mention applying for a credit card. Not even on the financing paperwork. I called up the dealership and got the run but finally found out that the finance office automatically signed people up for the credit card whether people ask for it or not AND without their actual signature on the paperwork.
How do I know that? I paid another visit to confront them and went into that finance office and remove my file from their cabinet. And yes I took every bit of paperwork regarding my purchase as part of a lawsuit and resulting settlement against them.
This was in 1999 way before places like Unilocal but I still remember it like it was yesterday and I will continue to bad mouth them for as long as I live even if I don’t even live near them anymore.

I made an appointment for an oil change and tire rotation (thinking I would have a good chance of making better time with an appointment versus a drop in). They offered me a free car wash after the oil change and I declined as I did not have time. I was told it would take 1 hour; it took 2 hours and 5 minutes to complete. At the 1 ½ hour mark, the staff came over, asked my name and said that it would be out soon. At the 2 hour mark the staff came over and apologized for the long wait. They stated it took longer because there were several other cars in front of mine at the car wash. I reminded them I had declined the car wash. «Oh» is the response I got. They then said they would bring my vehicle around shortly. When they pulled my car around, it had not been washed. So what had really caused the delay? 2 hours for a oil change and tire rotation. WOW! Severely disappointed in James Wood Service Department and will not be returning.

Last time I reviewed James Wood, I gave them three stars for taking four hours to replace the battery on my wife’s equinox. Since then I had to have the rear power lift gate strut replaced under warranty. I am upgrading them to four stars. They gave me a ride home after dropping off the car, so I wouldn’t have to wait. The staff got the job done and offered to bring me back for pickup. Instead I drove my wife over in my truck and let her take the car.
Most importantly, the car was fixed and fixed right the first time.
There ya go boys, that’s how to keep my business…

Took my daughter’s car in because the driver’s side windows wouldn’t roll down (power windows). They did the diagnostic ($ 30 or so to see what’s wrong with it), then told me it was the switch. A little over $ 200 and it will be good as new. When it was done I picked it up, turned out of the parking lot and tried the window. Didn’t work. I immediately called Jarrett and told him it wasn’t working. He said that it must have been working at the time they fixed it because their service folks are required to check to see if it was working. Somehow in the intervening minutes it stopped working… So I took it in again and he said that, for my inconvenience they wouldn’t charge me an extra diagnostic fee. Are you kidding me? If they had gotten it right the first time I wouldn’t have even been there the second time. So this time they determine it’s something else and for a little over $ 300 more, it will be good as new. And about $ 530 total, it is, but it was an enormous pain in the backside. I hate being lied to and it would have been better if he had just admitted (we blew it. We forgot to check to see if it was working.)

This review is really for Dave (sales) & Juan (finance). We have purchased two GMC trucks from these guys. One in December 2010 and the other this past May. Dave has sold both of the trucks, and Juan helped us with the truck we just bought. Both of them are super nice, and very no-​nonsense oriented. I cannot speak for any of the other SALES persons because we have always worked with Dave, but I have recommended Dave to two other people who have purchased new vehicles from him. As far as finance in concerned, Juan is fabulous. A complete difference from the first finance guy we «worked» with in 2010. That douchecanoe’s name was Hector, and apparently Hector is NOW the service manager over at Chevrolet, so if you are looking at a Chevy, go somewhere else. That guy is such a miscreant!

After having a horrible experience at the Chevrolet in Lewisville, Ed Miranda at James Wood was a breath of fresh air! He responded to all of my text messages while I was at that other dealership, so I could tell they were playing me! He got me a better deal on an upgraded vehicle than what they offered me on the cheapest model at the other dealership. He is the most professional, most knowledgable, most efficient, most respectful, most honest car salesman I have EVER done business with! He truly looks out for you to get you the best rate and make sure there are no issues with your financing. He is simply the best! After my nightmare in Lewisville over the weekend, I’ll never go anywhere else. Tell them I sent you! :)
Thank you Mr. Ed!

Huge place… Had to go there for an Allstate person to look at my car… Took almost 30 minutes to find the guy. No one seems to have a clue about what type of services they offer, and the signs are less then helpful…

Even though I didn’t walk away with a car I give James Wood 5 stars. The internet sales person, Don, was fantastic. He’d found cars on their lot which met my requirements and he was very easy to deal with. The SUV I looked at had just been traded in and needed a few minor things fixed. They were going to handle all the repairs and get it certified for a 12 month 12,000 mile warranty. This was an 2007 with the 2012 models already out. I thought this was extremely fair. The finance manager worked and got us good financing.
The only piece of the puzzle that didn’t fall into place was the payment which we wanted to keep under a certain amount. That would have meant a larger down payment from us or a lower price on their part. Even though we couldn’t get it to work out they were helpful and professional the entire time. Even the exit from the dealership was pleasant. The only other similar experience I had was with my BMW dealership. I would highly recommend the drive up from Dallas. They really are extremely easy to deal with and seem to have the customers best interest at heart.

James Wood Motors knocked my socks off! My husband, Rob was so very excited to be purchasing a program Cadillac CTS with the help of some great discounts from Amanda and Chase. He couldn’t sleep for a week waiting to get his car.
But, there was a big surprise! During the week with the help of Amanda and Chase and an amazing team from James Wood Motors we pulled a big switcheroo! They achieved the impossible by finding one of the very last available 2011 Cadillac CTS’s with the exact black exterior and tan interior with moonroof that he wanted. They brought this car in all the way from Arkansas and made all of this happen in three days. Needless to say, he was shocked and hasn’t stopped smiling for a week.
I originally met James Wood Motors through
where Amanda Williams took the time to talk to me and build a relationship with me. It was all because of Amanda through James Wood Motor’s social media that I learned about General Motors brands for the first time which I had never considered or driven before. She has fostered our relationship through social media for over a year and when the time came for us purchase a car, there was no other dealership we considered for a moment because we felt cared for from the very beginning.
The entire buying process with Chase as James Wood Motors was relaxed and pressure free. The numbers were good and easy to understand. I have never had a car buying experience that didn’t make me want to throw up. This experience was like being in car buying heaven and I can’t wait till I need another car so I can do it all over again!

For a few months now I knew I was going to have to buy a car. I got a new job (same company) where I had to give up my company car. I know, sounds like a bummer but it worked out. So being the compulsive car shopper that I am, I began my search.
I went to the Dallas Auto Show, asked my car knowing buddies what they recommended, found out what discounts I qualified (GM Employee via the grandmother-​in-​law), researched online for hours and narrowed down the search. I knew I wanted a brand new car, also, despite the instant depreciation of value. (I’ll drive it for 5 – 7 years, I’ll make money on the deal.)
I decided on a GMC Terrain and off I was to make it happen. Unlucky me they are a brand new model and super hard to find. I had to do a lot of shopping in person and online. One day on Twitter I decided to hit up @jameswoodmotors with a simple «do you have any Terrains?» A long message stream back and forth with Amanda — what I was looking for, when, etc. — she sent me a few Flickr photos of the exact one I was looking for, told me where it was, and set me up with Alex in Denton to go drive it. I did all of this from my iPhone and never had to actually speak a word. Perfect for my über Gen Y self.
Monday night I drove the Terrain (for the third time, I knew I liked it at this point), came home, slept on it for another night, crunched some numbers, and today I purchased the ride.
Amanda from @jameswoodsmotors was a HUGE help. It was nice to have someone quickly respond to my questions on Twitter with pictures, information about the car, if they worked with my bank, etc. I generally don’t like car dealers and salesmen so it was nice to have that spatial disconnect that Twitter provided. And at the same time I was able to do all my homework on the back end to figure out that I was getting a good deal and left the entire process 100% comfortable with the car I had picked and the price I was paying.
If I could do it all over again I’d do it the same way — shop on Twitter, see it in real life, make the purchase.
Welcome to buying a car in the social world.

These people are some of the scummiest car dealers on Earth.
I did a lot of research for a truck on
. These guys had an awesome deal. The only problem was I didn’t have my money in my account yet. I call them up and ask how do I get them to hold the car for me? I’d be in in 2 days. They said «No problem, just pay a 500 deposit on the truck and you can come in and buy it.» I gave them a CC# and they said I was all set and to come in and pick it up.
I came in and looked around the lot… No truck. What the fuck?
I go in and ask where my truck is? They said «oh it sold on Tuesday» THE DAY I GAVE THEM MY DEPOSIT???
They said «oh we’re sorry that never got processed» They pocketed my CC info and didn’t apply a deposit. I threw a fit. They said if I paid them they would hold my truck. I didn’t get a phone call or anything. Just a shitty drive to Denton.
These guys showed no remorse for clearly lying to me.
DO NOT GO HERE.