Palm Beach Tan

I’ve been a member of palm beach tan for a while now and really enjoyed my experience until this week. The day I went in to unfreeze my account, an employee named Tori informed me that I also had a credit on my account of $ 15. I wasn’t really very interested in any products but she kept pushing until I caved and bought a lotion for an additional $ 20 out of pocket. I got home and googled it to see reviews and saw that it was on Amazon for $ 19 free shipping. I then googled the return policy and their official Facebook popped up saying they accept returns for full credit for 7 days, then store credit thereafter.
Today when I went in to return the lotion, for store credit only which I was fine with, the same employee Tori asked me maybe 10 times why I didn’t like it, insinuating I didn’t try it. I finally told her about the price disparity and it was only then that informed me she could not even give me store credit as it was past 7 days.
When I purchased this product, I trusted palm beach which was my mistake. They do not care about customers, only about sales. They’ve now lost all future sales from me and I will be seeking a new tanning salon to begin a membership with.

Terrible customer service, very rude. Not helpful or even caring to try to do business with you

Where to begin. I decided I wanted to switch to max tan (begins chili’s and let me tell you so much better) so I went in to the store to cancel. I asked TO CANCEL. We had a full blown conversation about it. I was asked if I was «sure I wanted to cancel» as I would lose my rate. I said yes I’m going to max tan I want it CANCELED. Not frozen (I’ve been burned like that before due to them freezing it) when I asked to cancel. So I made sure to specify CANCEL. I then signed the little pad and left.
Fast forwards 5 months and I noticed I got charged for the month. I start looking through and they had charged me all 5 months !!! Even worse My card had expired so they said I also owed a balance of $ 97! And that they would not be able to cancel my account until it was paid. absolutely not I canceled ?!
So I call the store and I got the absolute rudest employee that I have EVER spoken to. She said there was no record of me canceling or freezing or anything. When I said I wanted a refund and the fees waived she snorted and said in the rudest most sarcastic tone she could muster up «yeah good luck getting your money back» and then hung up on me. I just sat there stunned for a min.
So I called the other store in Denton. She had written a black note on my account so the next person I spoke to (at the different center) answered as the manager — and said he can stop the payments but just know I have an account balance and therefore «can never step foot in to the establishment or any other planet tan/​palm beach facility ever again».
I then tried to call corporate. It took me ONE MONTH to get a response. I tried calling I tried leaving messages I tried emails. When I finally did get ahold of someone they said sorry we don’t have any record of it. Sucks sorry. BUT WE HAD A CONVERSATION ABOUT IT !!! AND I SIGNED SOMETHING!
They did agree I hadn’t been in in 4 months though. Since the day I cancelled.
so I filed a better business claim. Nothing for another couple of weeks. So I get on Twitter and rant there. Next day money was in my account. But the message on the BBB stated — Direct quote — «money was deposited in account — please note client didn’t cancel account until — (the day they canceled it for me after throwing a fit)». What?! Even corporate is rude. They just HAD to get the last word in. Wouldn’t agree that it was shady as no other. Just beyond upsetting.
Keep in mind this was now the SECOND time I asked to cancel a membership and it wasn’t cancelled. The other time being 3 years prior.
THIS PLACE IS HORRIBLE AND IS TRAINED TO DO ANYTHING AND EVERYTHING — EVEN SHADY THINGS TO AVOID CANCELLATION. — that was from a former employee’s words.

This place doesn’t even deserve one star. The staff and horrible customer service is the soul reason why I cancelled my membership altogether this week.
I had gradually avoided tanning because of how rude the front desk employees are. I’ve had countless difficulties with my membership when I moved back to Denton from Austin. The transfer process was the most annoying thing, and the staff always seemed like dealing with it was a waste of their time and a huge inconvenience. I had also paid $ 30 for a 3-​month level upgrade promotion to Platinum, and when I would ask for the lay down they would just default me into the Gold level lay down. When I went to tell them if my Platinum status had continued from Austin, they said «Yes, but you asked for the lower level,» when I hadn’t. These are just a few examples.
I’ve always been polite to the employees; I don’t know what gives them a reason to talk to their customers like they are beneath them, especially considering that the membership is NOT the cheapest compared to other tanning salons.
In short, I’d rather be pale than deal with the horrible staff here.