My boyfriend and I recently attended a music festival in Denton. We had both purchased shirts and wanted to wear them the next day. Unfortunately for him there was a mix up of some kind and he got a size smaller than what he had purchased. Thankfully I was able to email Pan Ector and explain the situation. Traci was kind enough to help resolve the issue and have a new shirt printed in his size. We love these tshirts! The product is fantastic and the people are friendly and super helpful!