Simmons Floorcovering

I’m really disappointed in this company. Had a coupon for them, they came out to measure 2 baths and kitchen counters. They were 900 over my other bid.
I told Larry from their office that I was going to use the other company and I hoped the bid on redoing the bath area into a walk in shower was more competitive and he didn’t bother replying back to 2 emails.
Guess they are so busy they don’t need the business.
Me, I don’t have time to deal with bad customer service.
If you want to save some money and get good customer service try Seconds and Surplus Building Supply.

Floor installation complete! I had initially gone in to have one area of the house done, but because the labor costs were going to be a certain amount anyway, we added on another room. So we had wood laminate-​type flooring done in one area and carpet in another. It was still a very reasonable price.
I work during the week and wanted to be present when the work was started or ongoing in case there were any issues/​questions, so I chose a Saturday. If you can have the work done during the week, I think I would really recommend that instead. First of all, they can start earlier (on Saturday they don’t open til 10, then have to load up, etc. etc.,). I’d say the work got started around 11a and the crew left by 6p. They were obviously pretty tired so we had to ask them to do a few things we shouldn’t have, like re-​attach the air filters and cover for the vent (which they had taken off). Also, the master bathroom was left with some trash on the floor and the cabinets under the sink were weirdly trifled with? But these were just minor oddities that really didn’t have to do with the quality of the work, which we were otherwise quite happy with.
We did notice two areas that hadn’t been done properly (and not huge issues, but still), one of which we caught as the crew was leaving. They said it would be taken care of Monday AM.
And it was! It’s ok when snafus crop up, it’s how a place handles them that matters. It was always easy to get someone to call me back or to follow up on issues. Someone did come out Monday AM without my having to call, but I had to call anyway regarding the 2^nd issue (we hadn’t mentioned it to the crew since we only saw it after they left). All the problems were resolved within an hour.
And now my hallway has a sexy wood floor and the master bedroom has pretty deep-​piled carpet. I would say, to be on the safe side, assume it will take a little longer than the estimated time because you never know what little delays will come up! I was happy with the work and would certainly hire them again… but maybe on a weekday this time!

I had a large insurance claim due to water damage. The main contractor subbed out the flooring work to Simmons Flooring. New flooring needed to be laid because water had damaged the old floor. In addition to the insurance part we asked to have a side job of tearing out carpet on two sets of stairs, two landings, and a hallway and replacing them with hard wood. We got a side estimate and it was within the amount other contractors had bid. We put down a deposit with a credit card to get started.
They showed up on time and started the work immediately. They worked fast at ripping out the old floor and putting down the hard wood. The wood then had to set for a week before staining. During this time my husband and I went through and had some concerns about an uneven stair and several large gaps between the baseboards and the floor. Also we wanted to know why they hadn’t removed the baseboards to put the floor on which was the proper way. We were told that when they came back and sanded that they would fix those areas and it would look just as nice. Once the sanding started we had to stay elsewhere for a week.
I came back to check on the floors a few days later since I had not heard anything. They had already stained the floors and put down a first coat of lacquer even though we never picked out a color or was shown what they were going to do. I immediately called them to find out why this was done. The main contractor was under the impression we had picked out a color and said there wasn’t anything they could do. If we didn’t like it we could pay to have it redone. My husband and I went back over and decided it wasn’t the color we wanted but that it would work okay because we decided it wasn’t worth the fight.
The flooring guys then came back and did the second coat of lacquer and then a few days later we came home and were able to walk on the floors. When we got back to the landings and the hallways the large gaps were still there and where the floor meets the other rooms nothing had been done. They also did not caulk where the floor meets the walls. Then I found out the flooring company had charged the remaining balance to the card I used to put the deposit down even though I never signed anything saying they could or did a final walk-​through. When we contacted them about it, they said that the contractor that subbed them out was going to have to put quarter round down to cover the gaps and they would have to caulk and paint it as well because that was not part of their work. And when asked why they charged my card without my permission I was told, «Well when we are done with the work we get paid» and offered nothing else.
So, needless to say, they cut corners by not removing the baseboards to put the flooring down and now we have to pay a different contractor to either cover up their mistakes or rip out the floor and do it properly in addition to the cost we already paid. If we had went with another contractor they would have done all of these things because it was included in the estimate and not additional. All of this plus they have already paid themselves so they don’t care. I would never recommend this company and would avoid them.