A Family Tree Service

We learned about A Family Tree Service through a recommendation request posted on a Facebook neighborhood page. We obtained quotes from multiple sources and their pricing was competitive. Ultimately, we decided to go with them because they are a locally owned family business that offers discounts to veterans and the elderly and because we like to support our neighbors.
We hired them to remove a large stand of evergreen bushes covering almost 700 square feet. We had originally scheduled service for Monday, but due the 7 inches of snow we received, we had to reschedule. They set a date just a few days later and the bushes were gone in 1 day. The following day, the stumps were removed and ground down. Our only complaint was that the yard/​stump area wasn’t cleaned up as much as we had assumed it would be, but to be fair, we did not really discuss this ahead of time.
We were met with nothing but friendliness and courtesy with every interaction. They completed the work in a timely manner and were flexible in rescheduling when the weather wouldn’t cooperate. We would highly recommend A Family Tree Service and we will certainly be contacting them in the future for bids on additional services. A big thank you to Clay and Family!

Similar to other reviewers, unfortunately I would not recommend Clay and his team. While he’s a very nice person, he fails to follow through on commitments, fails to return phone calls, and leaves jobs incomplete. I would be happy with him as a neighbor to chat or laugh with, but will never trust his word or do business with him again. I did have the impression that he was showing his son the ropes, which might be part of the problem – but allowing his son to learn through failure is also going to lose clients!

I hired these guys based on a recommendation from a trusted source to remove two aspen trees and a third smaller tree that were located between my house and a neighbor’s. They were able to schedule me that week, the price was reasonable, and the crew was friendly and fast. They had to go through my neighbors garden to get at the trees, so I asked them to be mindful of her plants. They did a great job of protecting her garden and not only removed all the branches, but swept all the leaves off of my neighbors patio.
My only complaint is that the owner never gave me an estimated time of arrival, but he answered promptly when I called his cell phone the day of.
I would most likely use this service again.

The owner forgets the concept of anonimity online to prevent reprecussions from establishments angry with reviews. This is why I am not a certified Unilocaler who is promoted by Unilocal because I do not chose to realease my full name. However, they are incorrect in this being a slanderous posting. This company indeed did a bad job, I didn’t just dream this up one night to wake up and write a fictional account of my conjured experience… on Unilocal.They were rude at nearly every turn as if they couldn’t be bothered, and the management/​ownership was not willing to be present at the time of my complaints. My expereince is that a manager (which was how they presented themselves) wants to be there to assess the behavior and service of their employees to avoid… exactly this. There was signifigant damage and absolute disrespect by employees. Point being, they got paid, I was still not entirely made whole. Regardless I still have the right to suggest that others not a use a company who in my case was not interested in customer service. So please refer to the original post, which is not going away. Perhaps instead of wasting time trying to change my mind about my experience you should ask some satisfied customers to post on here about their experience. That may be a better way to approach this, because your comments… are proving my point.