Allstate Insurance: Eddie W. Pacheco

I would not give any stars if I could. Worst company ever, I was signed up my first hit and run from some idiot in aurora and all state and this office gave me a run around. Apparently I did not have rental coverage for repairs and I did not have uninsured motorists. When I got a new vehicle I was charged 10.00 more than my policy originally was. I am disatisfied with all sate as a corporation bit this office needs nicer people in the office not just money takers. Had State farm all my life

Eddie is great. Always available and ready to help. Best agent ever!

5 Star Top Notch Agency! This office is a team of professionals that are; intelligent, accurate, compassionate, timely with follow up and very knowledgeable. We are always impressed when we send them referrals and get overwhelming positive feedback from the clients.

Giving these guys 1 star is about 30 more than they deserve (on a 5 star scale).
I had been with Allstate with another agent for about 14 years, before he retired. Allstate transferred me to the Pacheco empire. After about 3 months, I started getting hassled regularly by these jokers for one reason or another. Basic issues would be them calling to tell me that they didn’t have my phone number on record, and would cancel me, even though they were calling me. Same happened with my address (in a mailing) for my home owners policy. Corporate Allstate didn’t know anything about this, but these sorts of claims were par for the course with Eddie’s «finely honed team of insurance specialists.» The stakes were raised when they decided to send out folks to audit my home, yet they audited a neighbor, and found my neighbor’s house not to their liking. Their threats to cancel my coverage due to my neighbors house were dealt with by corporate, they sent out someone how could read addresses and work a camera. From that, they decided I needed a new roof. Corporate Allstate was simple enough to work with to get it replaced under a claim, but Eddie’s office kept causing problems. Once it was repaired, they decided to cancel my home owner’s policy since they had pictures of my roof needing repair (that were taken a month or 2 prior to the repair). When I asked them to look at the completed claim and/​or get new pictures, they refused. After I talked with corporate, Eddie’s office then complained about cracking paint on a detached garage made my house an unsafe structure. Yet, Eddie’s folks were still willing to get me covered under a DIFFERENT Allstate policy, as long as I was willing to pay them higher rates, and take hits on my credit history. I then proceeded to find a new independent agent (who wasn’t dis-​functional like these jokers) who saved me a LOT of money, and quite a bit of frustration. I then went to cancel my insurance with Eddie’s troop, and they supposedly had everything in hand. Unfortunately, 3 weeks later they hadn’t made changes, and are now threatening more credit dings and dings on my insurance claim report that they want to make up.
After leaving Eddie’s care, my blood pressure has dropped significantly.
Stay as far away from these charlatans as you can.