Amtrak-Passenger Station

The remodeled Union Station is impressive, lots of restaurants and a hotel, right down town, good taxi service and public buses and light rail, close to baseball stadium. Very clean EXCEPT for the #$%&^ dogs in the station. Dog on the waiting area seats and even eating off the table, even had a dog in the bathroom, yes all this shouldn’t happen and I’ve heard that before but when dogs are allowed they are not sanitary (eating areas and dog hair and their butts don’t mix well) and dog owners are not responsible, i can only imagine the dogs urinating in and outside of the station, if you enjoy the pleasantries I describe you enjoy the dog policy, I don’t, keep the @#$%^ dogs home and keep them out of the waiting and restaurant areas and stop saying this shouldn’t happen with dogs on tables and seats and sniffing customers because it does happen, so overall this very well appointed Grand Station is clean on the surface and dirty with details

The temporary station is a bit tricky to find, but once you’re there, they really take care of you. I rode first in coach and then in a sleeper, and both times, the experience was unhurried and pleasant. The staff really went out of their way to make us comfortable.
It takes longer to get to Glenwood Springs from Denver by train than by car, but I feel like I was refreshed after the trip because I could a) lie down whenever I wanted to, b) walk around whenever I wanted to, and c) actually spend time with my husband who didn’t have to focus on the road. I’ve heard of trains being late, but in our case, it arrived precisely on time, and we actually got back to Denver a half hour early.

Nice little station. I’ve been here a few times to pick up and drop off friends and once to actually board the train myself. I thought the staff was a little unfriendly and impatient on that visit. We had no idea how check-​in and ticketing worked and when I went to the ticket window the woman literally ignored me. After a good two minutes she stood up and walked a short distance away, turned around and looked at me to point toward another desk. At that time someone started announcements on how boarding would work but I have no idea why the woman behind the counter couldn’t do her job and simply inform me «you will check in over there.» She sure didn’t seem to be working on anything else.
It’s a temporary station while they work on the new Union Station. Very small parking lot! We rode the light rail from Golden and walked the short four blocks or so from Union Station over.
Boarding was quick and painless thanks to the OTHER staff helping at the OTHER desk.

I have a trip planned, and needed a question answered about my E Ticket. The inside of this new station although temporary station i guess. Is Great. Nice soft seating. Employees who are helpful as can be. She even gave me a number to call to check the arrival of the train on my departure date.

Still waiting for the train to arrive, seven hours late and counting. Website behind on updates. Was on hold for thirty minutes with customer service before I gave up. Horrible horrible.

Could be in a better location. It’s not that bad on the inside though and the workers there are usually pretty friendly and helpful

WOW! Love Riding the train. So relaxing and very enjoyable. Trains are not for you if you are in a hurry (airplanes are for that). People who work in the trains are hard working and help make your train experience fun. Seats are roomy and the food is expensive but very good. Pack a lunch if you can’t afford The food on the train. Can’t wait until my next trip. Than you Amtrak!

A well built temporary shelter with friendly, helpful staff. It will be great when the refurb is done on Union Station but until then this works.

Just got off the phone with Amtrak with regard to our Vail to Denver experience and I’m nothing short of appalled.
While they will refund the bus tickets we didn’t use (because we weren’t able to…
) they had absolutely no accountability or responsibility for the additional $ 120 we had to spend on 2 shuttles and refused to do anything for us.
Besides the ‘I’m sorry’ that I got plenty of times from the customer service rep I talked to — finally after I submitted my inquiry 3 weeks ago — I just can’t believe how the company disavowed any and all responsibility for the additional out of pocket expense (not to mention hassle) we had to endure just to get to their train.
Totally unreasonable way to do business, in my opinion, especially because we booked the bus tickets through them to begin with. I’ll never take Amtrak again. What a crock. Who wants to pay the price of a plane ticket for a trip that takes as long as driving anyway?

My first experience with Amtrak was in 1986 when I traveled with my mom from Worcester, Ma to Fremont Ca. We had a sleeper car and where treated like queens. So I decided to take Amtrak again this summer to go back to Worcester, Ma. It was pretty much the same trip I had taken years ago. Only this time while in Denver my two carry on bags were LOST BY AMTRAK! While on the Zephyr in a COACH SEAT (we could not afford a sleeper car) three different men kept taking my seat every time I got up out of it. I was traveling alone. Amtrak slides a colored piece of paper under the number of the seat either under isle or window depending on which seat is yours. At this time I was the only one suppose to be there. So the first time I asked the Amtrak attendant for help getting them out of my seat I was told to «sit in my seat in the next car». So I did. In the middle of the night my cell phone died and I needed the electric outlet to charge it. Well low and behold another guy was SLEEPING ACROSS MY SEAT on both seats. Still only my colored paper was the only paper there. I should have been the only one in the seat. I got a Female Conductor from another car and she looked at the guy and said «I don’t want to bother him he is sleeping. Lets find you another seat». So she took me down stairs to the Lower Level seats for the handicapped and elderly. Seeing that I had back surgery a number of years ago I agreed with this idea. The Conductor told me when we get to Denver, the next afternoon, I will need to get my ticket changed to say lower level. When we arrived late, that is what I did. The Amtrak attendant at the Denver Station did not know how to change the ticket and gave me a hard time. I called the 800 number to Amtrak and gave my cell phone to the attendant so she could be told how to change the ticket. Something she should have been trained in already. At this point I only had seconds to get back to the train before it would leave. I heard the trains whistle and took off for the train. I tried to find the car I was in but could not due to cars being added. The first Conductor ignored my plea for help. So I ran into the car. It was not it, I ran off asked another Conductor who also did not answer me. I then had a PANIC ATTACK. I had a very severe one. I threw up a few times. I had to take my meds for this. Before I knew it the EMT’s and Denver Police where there. One of the Conductors said «I was not well enough to travel»! So not true. My attack passed with in a few minuets while the train was still there. I tried to find my car again and was told that I would be arrested. I was told my TWO CARRY ON BAGS WOULD BE TAKEN OFF FOR ME by Amtrak employees, BUT THAT DID NOT HAPPEN. My bags have never been seen again. They have vanished. Lost by Amtrak who is not taking responsibility for the loss of my bags. I had medications in my bags as well as other very important items. Personal items which I had to replace and all my shirts, socks, and other personal clothing. I was forced to pay out of pocket for a hotel in Denver that night as well as a taxi the next morning. Amtrak has not sent me the paperwork to file for this loss yet and I have requested a few times the last over a week ago. I had to purchase more items when I finally reached Mass after 5 day’s. A whole day late. I spent my month long trip in Mass and had to then return via Amtrak with my daughter who I picked up in Mass as we returned back to California. I was so afraid my luggage was going to get lost again. One of us always stayed in our seats. We were in lower level so that solved that problem. I will never travel Amtrak again. Please take my warning.
NONE OF THIS IS FUNNY WHO EVER THOUGHT IT WAS FUNNY? WHAT’S WRONG WITH YOU???

My first and only time on Amtrak was a trip that probably never should have taken place to begin with. My uncle was dying from lung cancer and no one really wanted to go anywhere yet somehow my grandmother made arrangements regardless for us to take Amtrak and go to Los Angeles. In particular Disneyland.
Throughout the trip we all were at one time or another ready to rip each other apart. Most of the time my brother wanted to kill me which was evident through glares and sneers. My mother was ready to kill both of her children and my grandmother… well she was just trying to endure all the while quietly telling herself that this trip should have never been arranged.
However ill fated this trip was there was some redeeming factors to it. One of those factors was riding in the scenic car up over the mountains along the I-​70 corridor. Going up through the high terrain and the various tunnels made you feel like you were a toy riding in a glorified train set with various scenery to pass through. In a way that is kind of what it was. Once dark set in though the train staff was rigging up a movie. A rated R movie I might add but promptly before it started they addressed on the screen that they edited the film. I think it was Thelma and Louise or something… I made an effort after I saw the disclaimer to leave the area since there was no more scenery to see and since I don’t believe in supporting censorship towards art it was time for me to vacate.
The night passed relatively quick but for some reason sleeping on a train as opposed to sleeping in a car was not as restful as I thought. We were going to LA but in order to get there we had to go all the way to Salt Lake City. This stop was in the middle of the night. Amtrak did some jostling of the cars and when morning came we lost our scenic car and we really had to sit in our assigned seats and my brother was more angry than ever and may have just as soon dumped us all off in the Mojave Desert to rot. More things transpired after the train trip that confirmed that this was an unpleasant trip we were all on but that did not involve the train.
I guess everyone should try out a train trip once or twice but if you use subways all of the time then you probably get the idea. The most redeeming part of this train trip was the scenic car. The train simply went too slow to our destination and there were too many stops so while some mode of transportation is better than nothing if you have the option of flying or driving your own car these are still the better options for sure. But I am stating the obvious, most people probably already know that.

Back in the day I road Amtrak through the Rockies and it was a such a cool experience that I thought hey we are going to Provo for regionals in track let me take my kids on Amtrak through the Rockies so they can see how cool riding the train through the mountains is.
We get to Amtrak get our tickets, everything is cool, even sitting in Union Station waiting to be told we could board was kind of neat the kids were excited. They announce time to board so we go to check in with the Conductor or what ever you call them. I ask him if we can get off in Provo, I had seen that there was a station there but the website wouldn’t let me select that as a destination, he responds «oh no one called you or told you?» me «no told me what?» Conductor «well the rails in the rockies are being worked on this train goes through WY!» WTF if I would of known that I would have just drove to Provo.
The trip was actually leisurely and we could get up. run around. play games, go to the snack cart for 3 dollars sodas or just lay around etc. I like the train but with Amtrak raining on my parade I have to dose them with a little hater-​ade!
FYI I was told that we could call 1800USRAIL to complain that it wasn’t the trip that I wanted but didn’t follow through.