Best Buy Northglenn

I haven’t walk-​in or purchase anything from Best Buy since the 90s.
Getting into this location is dangerous with all the traffic lights and the flow of traffic.
The parking lot is tiny and tight. So, don’t drive your monster trunk, RV, or bus to this store.
Inside the store, the atmosphere had the weird wannabe SONY/​APPLE/​Microsoft store set up.
There a lot of open shelves, empty spots, and gaps throughout the store.
The DVDs, music, & video games are no longer the dominant inventories in the store.
It’s now dominated by cell phones and cell phones accessories.
There was a camcorder that I wanted (did my research/​pricing ahead of time).
There was plenty of floor reps, everyone greeted me and offer their assistant (cool).
The last rep that help, explain to me the difference between «BOX OPEN» & «Refurbished».
He didn’t hassle me about any additional Best Buy’s inventive, credit cards, programs or charity.
Paid & walk out with an «BOX OPEN» camcorder at a great deal + WORKS no issues…

Horrible horrible experience at this location. I just bought a laptop less than a week ago and it had a dent and scratch on it plus it was heating up. I took it to 104^th W 104^th Ave, Denver, CO 80 234 to talk to them about it. Of the hand the sales manager, Kory, was very defensive and very sarcastic. He told me he will not exchange, which is fine. But I asked him to get me his manager. He said he was the highest authority in the store. I asked him about district managers number or name and he said he does not have one. He kept lying and I knew for sure he was not the highest authority so I got him on video. He got panicked seeing me recording so he told me he will escort me out of store. Meanwhile GM Shane Rusch came. Only thing he asked me to do was to stop recording and then he will talk to me. I said ok and stopped recording and he said without even asking what the issue was, that whatever Kory said he will just back it up. He was also as rude as his manager. I spent a lot of money at this store over 9 years. This is last time I will be going to that store. My advice to you guys, if you are buying apple device, just go to apple store. Apple is very customer oriented. No wonder best buy stocks took a nose dive and couldn’t last!

My husband and son just went to this Best Buy. To return a apple laptop that had damage. They treated my husband so badly in front of our 8 year old son. They lied about names they gave attitude and they cursed at my husband they threaten to call the cops. Excuse me. Best Buy sucks we will never ever shop at this low life store again. To lie to customers and then curse at them that’s bs. Disgusting Shame on u Best Buy. Shame on u

Went to get a new power cord for my HP Slate X2, they did not have it on the floor, so they sent me to The Geek Squad desk. I stood there for approximately 10 minutes in line so that they could look up the parts so I could purchase it. When I get up to the line they told me that they had to check me in and I have to wait another 20 minutes just to look up a part number so I could buy it. I will go to a computer store or Radio Shack or someone who really wants me to buy something. I usually get good service at Best buy… each time seems to get just a little less satisfying… this time not at all satisfied. I just wanted to buy something. I will pay more for a good service.

So once again I’ve given this location the benefit of the doubt, due to the fact it’s close to our residence. We stopped in at the westminster location the night before but thier power source for thier laptops were down. You would think they would have someone there trying to fix it but it is what it is.
Northglenn location is hit and miss. Sometimes there’s great service and sometimes there is NO service. We were helped actually in a timely manner today in the tv/​home sound Department but not even acknowledged in the computer department. I guess my suggestion is this do your research before you go so that way if you have any questions they are limited.
If you are there for computers my advice is shop around most everyone will price match.
Good luck

I had an appointment to pick up my iPad from geek squad. I’m not sure why I even made an appointment, they took two hours to give me my iPad. They took everyone in order who arrived. Don’t bother making an appointment. Just plan on spending half a day to get your equipment back.

After straight up being ignored standing at the ‘mobile’ counter, I finally got someone to acknowledge us. The guy was new and had no idea how to help me. He then asked for help from another guy who gave me conflicting information that I received at the Colorado Blvd location. He was nice enough. But it was clear neither really knew much. Then trying to locate accessories we had to wonder around lost while guys in blue shirts stood around chatting. This is why people use Amazon. This is why retail is dying.

My friends made fun of me for buying a television at Best Buy, for buying the extended warranty and having Geek Squad install it. I made that decision 3 years ago and I’m sure glad I did. My television had 1 month before the extended warranty ended and my television died. Geek Squad (Robert) came out 3 times trying to repair it and each time replacing a different component. Sadly, it was not repairable. So they gave me credit for what I paid on the television (3 years ago) to apply it to a new television purchase.
David M came out to install my new television and take away the one that didn’t work. In addition to providing me a 1 hour window (how rare is that?) he arrived on time. He installed the new television quickly and even took the time to set up all the correct settings. When I mentioned that the television downstairs also was installed by Geek Squad without all the time spent on setting it up, he offered to look at that television too. He also took away the old television and assured me it would be recycled.
I do not love Best Buy and I often hate shopping there… long lines and varied knowledge of their staff. But when it comes to televisions and geek squad protection plan… they are worth the stress and the price of knowing someone will either fix your tv (or try as many times as it takes before they call time of death), give you credit for a new one and install it for you too.
For tvs… these guys are well worth it. If you can, ask for Robert and David M.

I don’t particularly like Best Buy. They are overpriced, staff are too «busy» standing around talking about nothing, basically the Walmart for the Geek Hipster. It was that way 15 years ago and nothing has changed. Ain’t would break my heart if this corporation went tits up and disappeared. Now I’m not saying this is an isolated incident at this location is trend at all of them.
And for those employees who may read this at store 1416, provided you can, I look forward to seeing you again as you ask me if would like fries with my WHOPPER.

This place sucks, I was told that their service protection plan would cover anything. When I took my phone in there to be replaced they did not honor my warranty, even after talking to a manager. This best buy is the worst, I had to drive all the way back to my Longmont store while I was already in Denver that day doing some things. I wasnt really mad about the warranty, but I was more mad that I had to drive back to Longmont and then back to Denver again. I will never shop at this store again, I will only go to the Best Buy in Longmont.

Jessie G. you’re way too kind. Mitzy you hit the nail right on the head. T.J. how long have you worked there? Entering today at approximately 3:30. Wanted to buy several things, an over the air antenna for a television set, a small 32 inch flat screen for the same spare bedroom a couple of phone chargers and was going to look for another Blu ray player. The Asian gentleman at the front of the store was helpful in directing me to the home theater department there things went downhill quickly. Five employees were standing at the computer area. I waited several minutes and not one single one of the five acknowledged my presence. This is the same store two years ago where I bought a 65 inch flat screen for our den and a 50 inch flat screen for our master bedroom. At that time the gentleman who helped me seemed to know what he was talking about and was willing to take the time to explain the different features. My how 2 years changes a place. I finally moved over to a young gentleman about 25 who seemed to be staring off into space. I first addressed the issue of the antenna not even getting to the small spare bedroom television monitor or the Blu ray player. In a very condescending manner, he stated, «We don’t call them that!» I stated it didn’t matter what they call them I just wanted an indoor antenna to pick up local stations. I did not want to be drilling holes in the walls and I didn’t want to run anymore coaxial cable I just wanted something for company if they were to stay over and be able to watch. It was obvious from his attitude he had no desire to help. Later this afternoon I was able to find everything I needed on
I placed an order for a little over $ 700. Mr. Manager get your head out of your ass and hire people who understand customer service and are not condescending little pricks. If not, you’re definitely going to go the way of other defunct electronics stores and as you’re standing in the unemployment line you think about me. I know I won’t give you or your store another thought.

This place is not what other best buys are
There were three vehicles parked on the fire lane and had to walk between them to get in the store
There are red stripes and signs everywhere people!!!
The salesman’s hung out in little groups and talked to each other why customers walked by and never tried to help
The front door guy was nice greeted you
And the cashier was nice also
But the other staff was asleep at the wheel

Wow. Poor customer service. A full parking lot and only one cashier. Really? So many staff people and no one asked to help me. The security guy at the front of the store watching people on his computer screen was zooming in on some female checking her out. Have they ever heard of «May I help you?»

I always come to this best buy but tv knowledge and selection is poor and there video game department is as bad as gamestop you always need to walk around to find help and when you do they always need to call for some else and from there it’s a waiting game for having a big shot of beating gamestop there really not doing nothing and the direc tv guys are annoying and keep harassing you after you have told them no thanks lots of time is bestbuy trying to servive like blockbuster with direc tv VERY desapointed.

Worst best buy ever! They hire a bunch of idiots who have no knowledge in what they are selling. Customer service sucks and this place smells like ass.

This visit was a little disappointing. Several of the computers on display were not in stock or couldn’t be found in the store. That was frustrating, though our associate was kind enough to offer us a discount on another model.
Also the bathrooms were gross! Short staffed?

I don’t know what it is about Best Buy, but I totally hate going there. Amazon is my preferred method of buying anything electronic, but in a pinch, this is where I must go if the big box stores don’t have what I need. Problem is, if I find what I need, I cannot for the life of me figure out where to check out, and when I do find the hidden line, there is only one checker for ten people in line. Also, the return line is so confusing. Which is the geek squad, and which is the return line? Again, one checker for ten people in line. I will just stay a Prime Member on Amazon and get my stuff with two day shipping to avoid this horrible setup and save money as well.

If it’s on the shelf and you want to buy it, you should always check the price on their web site first. They often have an item on their site for way less, but they don’t have it in store for the same price. But, they will always match it.
Every time I use their site to check on a specific item being in stock, then I go to the store to pick it up, they are unable to find it. 5 different times they’ve done this to me. Everything from games to TVs to remote controls to iPads to radar detectors. When I mentioned it to the manager, there was a blank stare along with an apology, but that was it. I’ve had to go to a different Best Buy 4 out of 5 of those times to get the product I was looking for. No wonder people shop online so often these days.

This store is pretty good, clean, well-​stocked, nice employees. If you are going to buy any gadget, you should buy it here because of the replacement plan, it is basically no questions asked, everything is covered kind of awesomeness!
I have had to have my phone replaced twice and both times it was simple, I just walked in and told them what happened, they wrote up a report and told me when to pick up my new phone.
Someone else said it, and I agree, the parking lot is ridiculously small.

This store gives me a headache!!!
Parking — not enough and too crowded. I think their lot is used as overflow for the Applebee’s next door.
Ambiance — music is WAY too loud, and the store layout is confusing. It’s small, and mobile phones takes up ²⁄₃ of the front and center. The car audio selection is really tny, and the video games are tucked away in a tiny corner in the back. And, what’s with musical instruments and yoga equipment at a Best Buy!!! How does that make sense.
I found the game I was looking for at a reasonable price but was put off by the labyrinth they force customers to walk through in order to check out. If you successfully make it to the cashier, your only prize is a lighter wallet and severe case of tinnitus.
I’m sticking with online shopping from now on!