Best Western Plus Denver International Airport Inn & Suites

This review is only for the service. Not aware of the condition of the room or anything else.
So I booked a room last minute tonight for a 10hr layover coming from New Orleans, LA going back to Orange County, CA. I booked it last minute through Expedia, arrived 30minutes later to find out that there was nothing available.
Okay, I understand. I did just book it so the system may not have updated in time. This where it all went downhill. First, front desk lady whose name I forgot to get told me «I have been sending people next door because we are all booked. We are the same company.» Okay, fine.
As we are walking out the door on our way to Days Inn, she told us «I’m going to call them and let them know you’re coming.» Great. NOT! We walked over on the icy road in the 10degree weather to a (no joke) ratchet looking place.
(Thankfully) We got there to be told «I don’t know why they keep sending people over when we are overbooked.» I told her I don’t know either (not that’s any of my business, I just need a room for the night). I asked her if she got a call because the other lady said she was gonna call to let her know we were coming. She replied in her broken, hard to understand English that nope, no calls. She basically told us she got nothing to tell us so we turned our asses around and went back to Best Western.
We got back to BW and told her what happened. She proceeded to tell us that she thinks she’s lying. Wth??? It’s 11pm! I just need a room for the night! I don’t care who’s lying or what. Just do your job and figure out how to fix this situation! Then she wants to send us to Holiday Inn next door again. I learned my lesson this time around. I told her to call and make sure before I walk all the way over.
This is where it got funny. She dialed the phone and handed it to me because apparently she had to go up to someone’s room. Mind you, when we came back there was another guy with him at the front desk. So instead of having her co-​worker help her, she wanted a customer to help herself. I just couldn’t believe it. I tried to explain my situation to the lady on the phone but she wanted to talk to the employee which makes sense. So I handed the phone to the guy since the other lady was MIA. He claimed he didn’t know what was going on so I had to explain everything again even though he probably overheard us talking about everything earlier. Anywho, we finally confirmed that Holiday Inn has availability. The lady came back just in time redeem herself to tell us that a shuttle is coming to drive us to Holiday Inn.
In the end, I was appalled by the unprofessional customer service and the lack of problem-​solving skills from the employees here.
Do NOT recommend! Go next door to Holiday Inn Suite instead!

Wasn’t very pleased with accommodations. And it all got worse when I checked out of my hotel and left my personal belongings behind. Needless to say they went missing. Do not stay here! It isn’t worth the money and there are plenty of options nearby! And hopefully they won’t steal from you…

Nearly missed my flight due to them canceling my shuttle without notification… Worst part is the fact the front desk attendant blamed me and told me I signed up for a shuttle 2.5 hours after my departure time. Looking at the sheet it’s completely legible that my time was correct and one of the two scratched it out… Nice hotel, but costumer service makes it a place that I would never stay again with comparable options.

WORST EXPERIENCE EVER! Booked a room for 6 people… Arrive at hotel and they have a room with one bed for us and are apparently booked and can not accommodate us further. They had one cot and one bed for 6 people to sleep after we had reserved a room with two beds and a pull out couch. Unbelievable. Never staying at a best western ever again.

Beware: This hotel has been a Best Western for 3 years and they haven’t bothered to update the site. Nice room. Oblivious staff.

I normally come to Unilocal to write positive reviews but I’m compelled to share my experience with the Ramada on Tower Rd. HORRIBLE SERVICE! Our flight was delayed due to snow so we called ahead to tell them we’d be checking in late. They assured us all was well and the reservation was fine. Later, we come to find out our reservation was cancelled (for some unknown reason) and they had no vacancies! The offered no explanation and no resolution. Who does that?! We were stranded at the airport in the storm but luckily ended up finding a great room at the Homewood Suites. After reading the googlemaps reviews, I’m glad we didn’t end up at the Ramada. The stained linens amongst other complaints sound as horrible as their customer service.

Got stuck in Denver for the night and was given a room here, thanks to United Airlines. Free hotel shuttle that picks up from the airport about every 30 minutes outside island 3, doors 506. The shuttle driver was extremely helpful and kind.
The front desk clerk was also friendly upon check in. She kindly scheduled an airport shuttle for me in the morning and asked if I needed a wake up call as well. Very helpful at recommending places to eat since there is not much to choose from in the area.
The rooms are not fancy at all but was warm and the bed & pillows were comfy. No hotel restaurant but they do offer drinks and frozen meals for purchase (near the front desk). My room was a decent size with a small love seat and coffee table.
Overall, this was hotel was OK and if I had to stay here again, I’d be content.

GREAT!!! Colorado Tax Board is requesting audit for their practices. Do they really pass on tax collected from those that either don’t cancel the first night or those that leave early and get charged for the whole stay. Let the facts come out.

Warm, convenient location, cheap sleep, COMFY BEDS. You may not want to get up. Business center has free internet access (not wi-​fi). Continental breakfast was great! Lots to choose from. The only problem is choosing!
Free wifi is accessible thanks to the Holiday Inn down the street. Their signal is really strong. :-)
Walk to Vinny’s Restaurant. You’ll have to play chicken with the cars, but well worth crossing the road. Hearty food, good atmosphere. Friendly folks. Then again, that’s Colorado folks!

I need to talk to someone about my holidays: Thanksgiving at a video poker bar and New Year’s Eve at the airport Ramada? I have done something wrong. Whatever it was, I apologize.
Seriously, I am actually amused by the random places I end up. My husband and I are Hotwire devotees. We use Hotwire for 100% of our hotel bookings with our only restriction being we will not stay at anything that is rated lower than 3-​stars on Hotwire. However, when we had a last minute reason to head off to Colorado and discovered a $ 38/​night, 2-​star hotel on Hotwire with 100% customer satisfaction, we decided to go for it!
Let’s be clear: This is a 2-​star hotel, so don’t expect valet, flat screen TVs, high count cotton sheets, fluffy towels and a robe. However, for $ 38 a night, I can not complain. They serve a simple breakfast until 10am, and they have a heated indoor pool. I was so sad that I had not packed my trusty swim trunks.
The room was clean. They tub was new with a high power shower head and a curved shower curtain rod. They were supposed to have HBO, but the station was solid black during our entire stay. Instead, I was able to watch MTV. My New Year kicked off watching the Snookie ball drop and went straight into a Jersey Shore marathon, my first encounter with this reality sensation as I don’t have cable at my house. I am not ashamed to admit that I would like to have Snookie as a friend. Loyalty means a lot in this world, kiddies, and honestly, their shenanigans seemed like pretty standard fare, just with different outfits and accents then I encountered in my mid-​20s. But I digress…
As for the Ramada, for a «2-​star» hotel, I think it definitely deserves 4 Unilocal stars for being an affordable crash pad when you need to land near the airport.

As a smoker I find it more and more difficult to find accomodations that don’t make me feel dismissed or unimportant. This Ramada hotel was outstanding. Not only was my room placed in the hotel in a nice area (usually smoking rooms are all the way at the back and/​or upstairs or both) the room itself was delightful. Two double beds with firm mattresses and top-​of-​the-​line bedding, fluffy pillows and reading lights nicely placed it also offered 2 comfy easy chairs with ottomans and a love seat. The work desk made using my laptop a breeze and easily accessible outlets placed around the room enabled me to recharge my camera and cell phone batteries without having to hunt around for something I could unplug, like most hotels. The vanity area featured a very nice «kitchenette» complete with fridge, microwave and personal coffee-maker…even a couple of small cupboards for «groceries». The bathroom amenities were very nice and I did use the iron, ironing board and hair-​dryer. The seperate toilet and tub area offered an ample supply of towels and toiletries and the exhaust fan was quiet but very efficient. The room was huge and obviously well-​cleaned as I noticed no cigarette smoke smell at all upon entering.
They did offer a complimentary continental breakfast however we checked out very early to avoid the Denver area «rush hour» so I can’t comment on that. If it was even half as nice as the over-​all hotel and efficiency and friendliness of the front-​desk personnel I would think it would have been very good. All-​in-​all, it was a very comfortable, welcoming and restful experience and I would stay here again should I find myself in the Denver area. Our room cost $ 69.00 plus tax which was a bargain compared to what the Holiday Inn across the street was charging…$ 110.00 plus tax.