Brite Smile

Granted, it’s been quite a while since I last went in for the procedure. I think I did it in about 2002 or 2003. I do agree that there is attitude at the front desk. I also agree that the price is absurd. But the process for me did not result in any pain. I was there for an hour, watched TV with the stuff in my mouth and left. My teeth stayed really white for about a year, after which I kept using the britening pen and the toothpaste. I’ve meant to go back in the last year, but I just can’t justify the money. Also, it doesn’t sound as though things have really improved there. It would be nice if the owner/​manager would respond and let us all know what issues are. It’s a national chain, so getting a bad reputation in any neighborhood is nothing to dismiss. People talk.

I just got back home after my visit to Brite Smile. What a horrible experience. Let me start off by saying that I understand that my teeth are sensitive and I disclosed this to the staff prior to the whitening, which didn’t really serve any purpose since the dentist didn’t ask any questions nor read the paperwork I provided. With that said, about ten minutes into the procedures I got the most intense sharp shooting pain in my tooth and had to stop the procedure. When I went to leave I naturally inquired about a full or partial refund. I was told no. There are no refunds or transfer. I’m embarrassed to say how much money I’m out. The man referred to in previous reviews with the tan skin and «really» white teeth was there and he was no help. In fact he was quite rude. PLEASE SAVE YOUR MONEY, don’t go! You may not experience the problems I had, but if something else goes wrong or the treatment doesn’t work, you’re out the money. They won’t give a refund for any reason «that’s their policy»

Looked all over for teeth whitening. Called some Dentists and other places. Prices were from $ 700 to the special at Brite Smile of $ 349.00. So, I chose Brite Smile. Called the national number, got an appointment here in Denver and paid with plastic. BS is in a great part of Cherry Creek, the office is trendy with lots of advertising. The whitening was for my son, who was in town. I trailed along just to hear the shpeal that was for sure to come. Appt. was at 2pm and as expected, the receptionist did the usual, this is what to expect, but to maintain we recommend these additional products and a $ 300.00 follow up service. «No thanks, just the whitening please». Took about an hour and a quarter. Definately whiter teeth. But my son was dismissed without a receipt, copies of anything he signed and no information other than a card which basically told him not to eat or drink anything other than «clear» stuff for 24 hours.
On the way home he began to get severe shooting pain in his teeth. This continued all the way home, approximately 45 minutes. Once home, roughly 4pm, I called the office. No answer, just a message machine. I left a message asking about pain and the lack of ANY paperwork. I then call the national office and got some information about tooth sensetivity from them.
On Tuesday of the following week I got a call from BS, more or less asking what I wanted. I told them what had happened and questioned their lack of «customer service skills». Naturally, they apologized and claimed that the manager was out of town (lame excuse used in the case of all problems). BS said there was no paperwork, even though there was signing of disclosures and releases, and if I wanted a receipt they would send one.
Not a totally bad service, just BAD customer service. BS is probably the low end of the fee and the service. You may leave with whiter teeth, but some how you feel like you have been also taken to the cleaners.

Save your money and get bleaching trays from your dentist. It costs about ¹⁄₃ of what Brite Smile charges and you don’t have to deal with the attitude of the front desk staff. I take that back — the girls are usually friendly, but there’s one guy who’s always there. The one with the *really* white teeth and tan skin. Yeah… he’s not exactly big on customer service.
The BS process is also pretty uncomfortable and the results are no different than the trays (trays just take longer).