CCH Furniture Direct

This place is awful. I’ve been waiting almost 2 months for my stuff that would take two weeks tops and now they aren’t answering nor returning my phone calls. I would not recommend going there

MOVED to Colorado a MONTH AGO an STILL waiting on rest of furniture!!! Already 2 WEEKS PAST due wen i was SUPPOSED 2 have gotten rest of furniture!!! I have 2 KEEP CALLN THEM 2 get my STATS on WHEN i can EXPECT rest of furniture! KEEP getn diff run around answers! Everybody diff is gettn blamed an ive had THREE payments come OUT of my acct along with payn over $ 560 DOWN!!! very infuriated!!!

Not happy. We ordered a sectional couch and was told it would take ~3 weeks to deliver (4 tops). We are going on 5 weeks now and my main complaint is the utter LACK OF COMMUNICATION. I understand things do not always go as scheduled, but if you make the minimal effort to keep me informed I will generally be very understanding. I have spoken to Lynn several times, who is kind and tries to be accommodating (when I can get a hold of him which is rare). I expect better service when I pay you up front in full $ 1000.
We bought from here because we thought it was a good deal. They told us they would match any competitors’ price, yet when I researched and sent several links to more affordable pricing online the excuses began to pile up. Finally I was able to wrangle a $ 30 refund but it took me requesting them to mail me a check 4x.
The only nice thing I have to say is that they gave us a small loaner couch off the showroom floor (we had just moved in and had no couch at all so this was very much appreciated). If I was not in posession of this, I’m ashamed to admit that I would be questioning whether or not I’ve just been completely ripped off for a grand. We will see…

We found this place by accident and were pleasantly surprised. This has the best deals in Denver!
Fantastic deals! We can believe how the prices are so low. But there’s no giant showroom, so that must cut down their overhead. Lynn was super friendly and knowledgeable. There are a few pieces of furniture in the space to look at, and the opportunities from the brochures appear to be endless. There is a good selection of mattresses, which is essential when buying a mattress. It seems they have a solid range of all mattress types (firmness, types of coils, and price range).
Seriously consider checking out this place if you appreciate a good deal!

I had the exact same experience with CCH. I would 100% go somewhere else. Upon delivering my bed and love seat within 1 week (when everything else was scheduled to be delivered) the delivery guy used a box cutter to unwrap the love seat and caught the edge, placing a one-​inch slit in to my new furniture. Lynn had his repair man come out free of charge of course– looks good enough but had this happened with a company like American Furniture Warehouse, I would have demanded a whole free couch. That incident is simply not acceptable. The only beneficial thing that came out of this was that I was able to talk them in to refunding me the whole price of my sofa… however it came 2 months late after I moved out to CO from IL with no furniture. Go somewhere else– save the headache. After calling them back 2 weeks after my purchase wondering where my furniture was, I was told that they called me last week to inform me it was late– that did not happen. I was told that I was the one not listening to the «story» about why the deliveries were late. I felt completely offended as a customer. The other review is 100% accurate– sadly enough. This being my first Unilocal review, by no means did I want to place a poor image upon any brand. My review is for the customer, like myself, that thought they were getting a great deal. If it’s too good to be true, sometimes its too good to be true.

The concept is a good one — buy brand new, brand name furniture at wholesale rates like those accessed by interior designers. However, the experience I had after using a deal-​of-​the-​day coupon to try it out was not stellar. I purchased two full-​size matteresses for my son’s new bunk bed and let the owner upsell me on two mattress protectors that he insisted were phenomenal, claiming one customer had spilled an entire bottle of red wine on their mattress and these pads prevented a single spot from getting through. With a four year old who’s still mastering getting up at night to potty, I was easily sold. The owner warned me that the mattress protectors were on backorder and therefore would not be delivered on the date we arranged for the mattresses to be delivered. Imagine my surprise on mattress delivery day when I called for my delivery hour window and learned that we were not on the schedule. While they scrambled and got the mattresses to be on the appointed date, the clear confusion concerned me and made me question whether I’d make additional purchases here when moving into our new home. My reservations have been confirmed as I type this review two full months and three follow up calls later, and still no mattress protector pads, further information on backorder status or refunds in site…