Cierra Crest Apartments

Want to be treated like a criminal? This is the place for you. The leasing process is the process from hell. I toured one of the apartments, then filled in an application & paid the required fees. About 4 hours later I rec’d a phone call to tell me I was approved and we firmed up a move-​in. I then spent time & money setting up furniture delivery, transferred utilities, buying renters insurance and looking after many of the other details that need to be attended to when you move. About 2 hours later I was called and told the complex had just changed mgmt. companies and that I was no longer approved. Further, they now required a bunch of addition information and forms that had to be provided by first thing the next morning or my application would be cancelled. Against my better judgement, I obtained the requested documentation and arrived shortly after the leasing office opened the next morning. For the record, my credit score is in the «excellent» range and my income is more than sufficient. When I present the documents to the leasing agent, the response was, «How do we know these documents are real? Can you prove they were actually mailed to you?» She stated I could have created the documents and they may not be real. She said they would go thru the approval process and let me know. I asked her when I would hear back. Today? The next day? Next week? Her response was, «We’ll let you know.» I guess she as a leasing agent had more important things to do other than renting apartments. I left and thought about the process of being approved, then disapproved, the demands for additional information, then essentially being accused of providing falsified documents, and the none commitment as to when they would get around to approving my application. I went back about an hour later and pulled by application. Told them I was not interested in living in a complex that assumes its tenants are criminals. They then told me I had been approved. No way was I interested at that point. Stay away from these guys.

Positives: Great location, convenience to shopping and public transport. Generally, a crime-​free environment.
Negatives: Old, outdated appliances, carpeting, fixtures, etc. Poor quality construction, inadequate parking, high rents/​fees, inattentive leasing staff concerned more about attracting new residents rather than retention, poor snow removal from pavements and sidewalks, and roofs are original, meaning nearly 20 years old.
If the rents were around $ 850 to $ 1,000, then one could live with the negatives. However, that is not the case. I am certain the office staff is at the mercy of Equity, which has neglected the complex, so not the staff’s fault. I would advise anyone looking for an apartment in this area to bypass Cierra Crest.

Cover your ass on everything with this place. Make sure you take pictures of every inch of that place when you move in. They have old hardware in the units, and employ cheap labors to repair the items falling apart. They hire minimum wage Hispanics to do the cleaning, that are literally 5ft tall, so everything in your unit will be dirty from 5ft and above. Take a look at their counter-​tops for example, when the edges of them start to wear, they fill the missing color with putty, and then when that wears off they charge their tenants at the end of each move out for putting more putty on the cheap counters, instead of actually replacing them with something more durable. Being that its in the kitchen and exposed to water the putty wears off within a few months, and rather than calling it wear and tear, nope they charge you for it. I guess this is their way to keep their investors happy. Hahaha. They say they allow for normal wear and tear but they don’t, they charge you for their place being old and falling apart. They charged me for the burn marks that accumulated on the stove over years time. There was not even food stuck on the oven, but the burn marks that no one in this world could get out of an oven for the oven being used over years of time, so every year, every tenant, they continually charge them for the same thing over and over. When you move in and you see these burn marks on your oven you think that’s just for usage over time, well take a picture of that before your move in, because they will charge you for the same burn marks at the time of your move out.
Think about a car rental. You pick up the car and your return it, imagine if the car rental office told you that you were responsible for returning the miles back on the car to the original digits at the time you picked it up, and that you had to have the car professionally detailed prior to returning it, would you ever rent a car again? Well moving into Cierra crest is just like that. Aside from that scam they are running with move out fees, they will nickle and dime you to death with fees in general. They have no loyalty for lone time residents, people that have been there 10 plus years, they continuously raise the rents on them.
Then if you have a pet get ready for the biggest scam. They will make your pet go into the vet on your dime for a DNA test, so they can store it in a data bank somewhere, and when your pet poops somewhere and they find it and trace the DNA, they will charge you 100 dollars. Problem is they make tenants go through all this hoopla, and they dont even pick the dog poop up. Its everywhere! It just another way to make money off people. So if your dog is sick one day and has diarrhea, that you cant pick up, and they decide to finally get off their asses and pick up poop, you will be charged randomly. They are not even consistent with their policy. As far as the office people, Dear lord, you are lucky if you get them all in the office at once because they literally share one brain. If you find one by themselves you will get the most asinine information from them. Perhaps that is due to them going through leasing agents like toilet paper. I have lived in 20 different apartment complexes throughout Denver (because i like change), and this one by far has the worst ethics and worst customer service towards their tenants Ive ever seen. In addition I have never been charged or had my deposit kept in my life for anything. I am germ freak and live like my home is museum. I did not leave my place a mess by any means, and yet these people will not let you go that easily, they will charge you for wear and tear to the tune of hundreds of dollars. This place needs to be audited for their unethical revenue generating scheme.

They made our move in so easy. The office staff are polite and friendly. Every time I tell them something is broken, they fix it immediately. This past weekend they had a pool party. There was a TON of free food and the live band was great. I come to the office for a lot for small things, they never seem to get annoyed. Julie also loves when I bring my dog in! We leased our apartment through her months in advanced. She was always attentive and answered all of my questions thoroughly. I highly recommend this place.

I’ve already referred one set of friends to this and encourage others! I loved my A3 with a view of the mountains. My apartment was clean, service was friendly & repairs were made immediately. I’ve considered moving back, and should have stayed!

Living here is worse than being sent to hell for an eternity!
Because of all of these issues written below during the 3 moths I lived at Cierra Crest in such a short period of time the premises was deemed inhabitable and I broke the lease to move out!
Where and how can I even start about my disgust with Equity Residential and Cierra Crest apartments in the Denver Technology Center of Colorado. Here goes;
1. The office staff is completely incompetent they take no responsibility or acknowledgement for their words and ignore serious situations and complaints from tenants. At the end of this review and all reviews the Community Manager will lie her teeth out about how sorry she is to hear your stay was not up to par. Keep up the good work Becky!
2. If you are late on your rent by even a dollar or by some technicality of funds from your bank the Community Administrator will start an eviction process on you while also charging you the $ 50 late fee and $ 5 each day after the 4^th of the month until you pay your rent or are evicted, and lets not forget the $ 245 lawyer fee that they still expect you to pay even if the case is dismissed.
3. Missing a screw $ 50, scratch a window screen $ 300, dent a door $ 400, break your face and bleed on the carpet the cleaning fee $ 200 plus your medical bill. I am exaggerating on only 1 of these seriously!
4. You have to pay $ 75 per month to park in the community parking. Yes that’s right no garage, in the community parking lot plus another $ 75 to rent a garage if there is a garage available close to your unit!
5. The walls and flooring are so thin you can hear everything, the people above you unless you live on the top floor sound like elephants. Also if you live on the first floor get ready to see every bug that mother nature has ever created in your apartment. Also the door to get in and out of the building on each floor will shake your interior apartment walls. If you complain about this as I did the Community Manager will lie and say it will be fixed and do nothing about it.
6. You will be forced to avoid lawn ares dude to tenants not picking up their dogs feces. also failure to address neighboring dogs barking late a night when you have to wake up at 6am to go to work.
7. Not able to use the community hot tub due to health concerns because you will catch a tenant conducting sexual intercourse when they think no one is looking late at night.
8. Failure of the Community Administrator to print an itemized bill when random and inappropriate costs appear as part of your monthly rent that in my opinion is already overpriced.
Still at the end of this a fee for $ 35 was added to my «Statement of Deposit» bill for the last 6 days before I vacated the apartment and the $ 245 lawyer fee was added to the final bill when we never went to court for the wrongful eviction and the case was dismissed.

We just moved out of Cierra Crest after living here two years. This is an average apartment complex in a pretty great area. The increased rent each lease signing did not justify living there for us. I’ll do my best in this review to be as objective as possible.
Maintenance: poor at best. They take forever to respond to service calls, but feel free to enter your apartment without any notice. Example: they entered our apartment without notice and cut a large hole in our dining room wall due to some flooding (not from our apartment, but from the apartment below us), and left the hole there for a week, with no timeline as to when they would fix it. They also replaced the roof at one point, which caused leaking into our apartment. They did do a nice job fixing the patio railing around the whole complex, to give them some credit.
Noise:w could easily hear our neighbor’s barking dogs and crying babies from the apartment below.
Parking: parking is a bitch… it’s not horrible, but if you come home later then 7 p.m. or so then there are no spots in which to park
Pet rent: you pay a ridiculous deposit and monthly fee that goes to nothing… be prepared to pay for the carpet to be replaced at the end of your stay, no matter what
Appliances: ancient… really not acceptable for the price you pay for the apartment. The oven had three small electric burners and one large one… not really conducive to cooking. The microwave, dishwasher, and fridge are three generations old. Honestly, I’ve had better appliances provided for much less rent per month.
This may be a plus or minus in your book… but no smoking allowed anywhere within 25 feet of any building. This means no smoking on your patio. This could be a positive or negative aspect of the community, depending on your viewpoint.
Staff: the staff here was friendly and warm. We had no complaints with the staff at all.
Convenience: close to I-​25 and the light rail, which was great. It will soon have a new shopping complex next door, which will be nice. Our apartment had a view of the mountains, which was special. The complex is not near a busy street, so it is fairly quiet.

Just about to move out of Cierra Crest at the end of the week, and I’ve had a great two years there.
The apartments aren’t as new as some of the neighboring buildings — but Cierra Crest is also much less expensive. They allow multiple dogs for just the normal pet deposit which is a great feature, and the staff is really personable and nice.
Aside from that, every maintenance ticket I ever opened was taken care of in a timely manner. If you’re looking at apartments near S Monaco and Union, you need to look at Cierra Crest. If you HAVE to have the newest apartment around, you probably won’t decide to lease an apartment at Cierra Crest. If you’re reasonable and cost matters to you, Cierra Crest is your spot.

Well… I am in the process of shopping for apartments. My roommate and I found this complex online and were looking forward to touring the property. We showed up for our appointment with Julie, one of the leasing agents, 5 minutes prior to our appointment. From there, we were told to wait in the lobby for Julie’s return from another tour. The leasing office was then locked up and the main building was vacant until… One of the tenants, dressed in a heavy winter jack (it was 75 degrees outside at the time), sunglasses (indoors), and a hat, eerily similar to the uni-​bomber, approaches my roommate and I and mumbles: «Don’t believe a word Julie says, she’s a liar.» The creepy fellow then scurried away to the gym area of the lobby. Then there was the banging, as if he was punching the wall and throwing the weights. My roommate and I, the savvy females we are, vacated the premises to wait outside by our car. This is where we see Julie, now 25 minutes late for our appointment, strolling up only to not even bat an eyelash at us. We asked her, «Are you Julie?» To which she confirmed. We explained to her we were here to tour apartments with her and that she was 25 minutes late. Apparently, being late was not a concern of hers because she replied, «Can you reschedule and come back another time?» Needless to say, I value my time and can foresee a future of neglect from the management of this apartment complex if we did decide to move forward and rent at Cierra Crest. The most important role at an apartment complex is the leasing office. Without responsible competent people working for you, how can the apartment attract new tenants?!? IT baffles me the blatant disregard for respect and professionalism in the world, especially when you are willing to pay 1400+ a month to live somewhere. I only have experience with the one leasing agent, so it is not safe to assume everyone that works for Cierra Crest is so cavalier with their responsibilities. And for Julie’s sake, I hope you are aware of this tenant with violent outbursts and that you take measures to find out who this is.

I have been a resident of Cierra Crest for just over 2 years now. I am writing this review just a couple weeks prior to moving to another complex to be closer to a new job I recently accepted. I generally find that most apartment complex reviews are motivated by either highly positive or highly negative experiences. So, with that in mind, I will try and be as fair and honest to Cierra Crest and you, the prospective tenant, as possible. I must say, however, that my experience at Cierra Crest has been generally positive.
Let me first provide some details about my apartment. I have a 2-​bedroom, 2-​bathroom apartment on the 3^rd (top floor). As a result, I have a vaulted ceiling in the living room, which is very nice. It is the Luna floorplan — which is fairly spacious and has good storage with the two walk-​in closets. I also have the luxury of a mountain view off my patio.
Cons: 1) Parking is a problem. If you come home any later then 9PM — you will be out of luck finding a spot within the complex. Fortunately, my building was along Monaco St. and there are typically a few spots available. I wasn’t thrilled about having to park out on the street so I quickly signed up for a garage. The garage rent, however, is ridiculously high for a space that was designed for a compact car. And, there is also an annoying additional charge for having a garage located in the front of the complex. I never understood why a garage would be more valuable based off of where it’s located in proximity to the complex. The only value to a garage location is how close it is to your building. So, I found this to be an unfair price hike to those who lived in the front of the complex. The garage rent has also increased both years I’ve lived here — even though not all of the garages are occupied.
2) Pet rent. They have also increased the pet rent both years I have been here. In fact, I believe there was no pet rent when I moved in, which was a major pro. But, when I renewed my lease they added a $ 25 a month charge that is fairly standard. However, now it’s up to $ 50 a month. It’s always bothered me when a complex sells itself as being «pet friendly» — but then continually increases your rent as a consequence of having a pet. I highly doubt my 25lb dog is causing $ 300 a year in maintenance fees.
3) Kitchen. Although everything is functional — the appliances and counters are due for an update. I would hope that Cierra Crest is planning to do an update in the next year or two.
Pros: 1) Staff. I’ve found the leasing staff to be very friendly and very responsive. There is always someone in the office during business hours. They love it when I bring my dog around and give her lots of attention. I’ve never had a problem putting in a maintenance request and their response time is generally good. They are also very organized when it comes to packages and typically alert you soon after they receive one. And the grounds, pool, and fitness center are very well maintained and clean.
2) Resident portal system. It’s extremely convenient for paying rent and with the exception of one time — it works quite well.
3) Pet Friendly. Despite the pet rent business, the complex itself is very pet friendly. There are plenty of grassy areas inside the complex — but additionally, a really pleasant dog walk that goes around the outside of the complex. Cierra Crest is also full of rabbits — which my dog enjoys searching for during each walk.
There are a couple of issues that I can’t speak to as directly — and so I’ll describe these as being «so-​so» things. 1) Apartment noise. In general, my apartment is very quiet. The only time I hear my neighbors is when they open and shut their doors or talk out in the hallway. If you have neighbors that come and go a lot — that can get annoying. However, my bedroom, which does share a wall with another apartment, is very quiet. About the only noise I hear from my neighbors is when they turn on and off their shower. But, I don’t hear alarm clocks or conversations ever. I can’t speak to hearing neighbors walking above though, as I live on a top floor.
2) Safety/​crime. This was a concern when I initially moved here. I found it odd that the prior tenants had installed a security system. And, I recall there being an assault not but a few months after I moved here. For the first year, I noticed a security guard parked out in front of the complex over night. However, it has been several months since I’ve seen anything like that– so I am assuming things have quieted down. I also know there have been some problems with mail theft — and the complex asks residents to place all outgoing mail at the leasing office. Personally, I have never felt concerned about my safety while living here.
Overall — I have been very happy at Cierra Crest. I would encourage you schedule a visit if you’re looking in the area.

The apartments are fine — old and not updated, but fine to live at. However, the management staff is incompetent. They are unorganized, they have zero ownership of their work and they do not communicate with each other or tenants. I only lived there 4 months and within that short time had three major issues with them. I would advise people to stay far away, it’s not worth the headaches that you will receive from dealing with the staff.

I have lived at Cierra Crest for almost two years and usually the service is awesome and everyone is so nice but I went in today to drop off my rent check and was told that someone would be right with me and waited for about 5 minutes while I heard the employee that had said she would be right with me gossiping in the office with another leasing agent and completely ignoring my presence. I was very upset by this and ended up leaving my envelope with my rent check on the desk and walking out. Customer service is very important to me as I am in the business as well and it was very upsetting to be ignored when it would’ve taken all of 30 seconds to hand my rent envelope in. Not pleased.

I have lived at Cierra Crest for the past 7 years. The staff is wonderful; very friendly and professional. The pool area is AWESOME and comes complete with a nice, big grill. I have never noticed the pools or hot tub to be dirty, as one reviewer mentioned. Also, there have been some reported break-​ins in the past couple of years but management immediately notifies all residents of these occurrences. As a single 20-​something female, I have always felt safe here (I live on the third floor). Also, I have never heard any loud noises from my neighbors and it is usually pretty quite and calm in my building. I have had some issues with my dishwasher and refrigerator; maintenance tried to fix these and after a few attempts with no resolution, they replaced both with much better models.
One of the only complaints I have is the parking; sometimes it is difficult to find a spot directly in front of my building in the evening. There are parking spots reserved only for permit holders, although it doesn’t seem to be strongly enforced. That said, there are plenty of open spots close to the building and I don’t mind walking a few extra feet but it can be inconvenient if I have a lot of groceries or something heavy to carry.
I am leaving Cierra Crest mostly because I can no longer afford the rent. This is a FANTASTIC location, less than 0.5 miles from the light rail and minutes from walking/​running/​biking trails and parks. Also, right across the road (Belleview Ave.) is an awesome running trail that ends in a neighborhood with huge mansions and big, open roads. This area is becoming a very popular area to live (probably because it is so close to the light rail station and a really nice neighborhood) therefore the rent has gotten much more expensive than when I moved here nearly 7 years ago. I would continue to live here if I could. I hope that the move-​out process is smooth and that I can get my deposit back. I read the other review about the person losing a lot of the deposit money and I wonder how much I will get back since I have lived in my apartment for so long. Regardless, I would highly recommend this apartment, especially for college students or young 20 – 30 something professionals. Also, there is a really neat «dog park» area across from the complex, complete with doggy ramps and an open area for playing fetch and what not.

For one, I would do your homework and pull police reports from the area. For about a year, we had notice on our door almost every month about muggings, break-​ins, assult (one was extremely violent after someone broke into a first floor apartment and almost killed the guy living there). We understand that this is out of the complex’s control, but no precautions were taken to help the safety of the residents.
Our move-​out experience was a nightmare, and the main reason that I wouldn’t recommend this apartment to anyone. They pick out the smallest things left ‘uncleaned’, and charge you for them with a significant mark-​up. The things that were ‘uncleaned’ were a complete joke, and were 100% a scam. In a 1200 sq ft apartment, we had 5 pictures as zoomed as possible on ‘stains’ in the oven and in the garbage disposal, and were charge over $ 300. You mine as well just pay their cleaning fee in advanced, because even if the place is perfect, they will guaranteed find something so they can charge you.
If you are a college student, your parents are footing your damage deposit, and you like to party, this place is for you.

Stayed here for some temporary employment. Compared with how the rest of my stay went with working with other companies, The stay with cierra crest was alright. The buildings were starting to show a little bit of their age. Hallways were quite dark and little dirty. In addition a rock path was outside one of the doors and could be a threat to the safety of people entering or exiting. I also lived on the first floor of the apartment building. The bushes outside my apartment related with garbage being thrown off the balconies from upper floors. To be fair, it isn’t really cierra crest’s fault, but it is the people they attract I suppose. I didnt have a problem with noise as some other reviewers had.
I’d also like to add the other amenities (pool, gym) weren’t stellar, but adequate. Couldn’t really swim laps though.
Also, I didn’t have cell service inside my apartment. Most of my friends had at best 1 bar (Verizon, tmobile, AT&T). Might be worth considering a landline.
TL:DR — suited my need, high price but not that bad, did short lease.

I’ve lived here for about 3 months so far and here is what I think about Cierra Crest. I have only had the best help with the office staff. They are all so nice and always willing to help me. Maintenance comes within 24 hours of my request. They leave nice notes for you. I’ve only heard my neighbors 2 times while living here. I love my cozy apartment. I’m glad that I moved in.

For the last year and a half I have loved living at Cierra Crest. Had I not had a great opportunity to buy a house you would still find me lounging by the pool.
The office staff is always so friendly and they always go out of their way to help out the residents at Cierra Crest. It also doesn’t hurt the cookies are good too! My apartment was always really well maintained and if something broke it was always fixed quickly by their maintenance staff. I should mention that the maintenance guys have been around a long time and genuinely seem to like their jobs and care about the residents. I couldn’t have asked for a better rental experience!

This was absolutely the WORST living experience I have ever had! I moved in Cierra Crest in the middle of January and am already moving out due my apartment flooding twice in 4 months! Also, the dog above us was peeing all over our deck. The property manager was full of excuses and not helpful at all. The walls are very thin and unless you have silent neighbors they will keep you up all night. Horrible! I would never recommend this place to anyone!