Cintas Fire Protection

If you are a business looking for Fire Protection services. Stay away from these clowns.
The actual service people aren’t too bad, it’s anything to do with having something repaired or serviced.
I manage an office building and deal with all the service companies.
It’s been almost 5 months since I started trying to get them to change out a bad battery pack in the monitor and a
Smoke sensor piece of equipment.
It took almost 2 months just to get a call back. And then it was just an «I’ll have a salesman contact you» from the lady who answers the phone. I had already replaced the battery myself at this time. When I told the lady I had done the battery, she started acting strange. So I figured she was mad they didn’t get that service money. It was another month and several phone calls before I actually got a call back from the salesman.
The salesman I have been dealing with isn’t much better. It took 4 tries to get the simple job worded correctly on the estimate/​work order. I need one type of sensor changed to a different type. He kept sending me the order saying the work was for a Fire dept violation and for changing TO a smoke sensor.
Then 2 weeks later I get a call from the lady wanting to schedule the work. Ok. Great, however, the smoke sensor I need replaced is what they had ordered and we’re bringing out. So, back to the salesman. Two weeks go by and I have to send him another email back asking what is going on. In the meantime, I get a call from the lady asking to schedule their annual inspection. Really??? I ok the day she wants and ask about the other work. All I get is «you need to talk to the sales guy». Back to the email, a few days later, I get an email from him saying he will have the lady call and schedule the work. 3 or so days later I get the call. It happens again, they are bringing out a smoke detector. I tell her that’s what they need to take out and she says «oh, ok.» Then nothing, she then tells me they have the part I need and we set a time range last Friday for the guy to come out. Guess what… Yes, you guessed it. No show.
We have to pay a monthly monitoring fee, if something like a battery goes bad in the monitoring box, they charge a service fee and twice the normal cost for the battery. At this point, I will be looking for a different company. Assuming there isn’t some kind of contract on the equipment for the previous building owner.