Crowne Plaza Denver – Intl Airport

The hotel itself is not bad. The rooms seem updated and clean. The room service is slow «late» constantly. We put in our breakfast order the night before and noted that we needed by 7:15−30am as my daughter had a 8am competition. The food arrived at 7:55am…“breakfast to go”. My wife called the front desk to only get a very rude lady telling her it’s on the tray way. The restaurant is run very poorly from the time we sat down. We did not have a waiter for 15mins from the time we sat. I had to walk up to the host station to ask where the waiter was. He finally comes over and said «I didn’t see you». Seriously, not a ‘sorry’ or anything other tha complete laziness. Granted he looks like he’s hitting 70 and walks slowly, can’t hear a thing and is easily confused. We finally got our mediocre meals 75mins later to the minute. They were dead slow. Thankfully the manager took care of the bill for us, but geez they really need to higher better cooks as my buddies salmon was very rare and I’m 100% sure it’s not sashimi grade or even wild caught do rare to be expectable. The waiter seriously needs to find another job. The kicker to all this, they have two elevators and during the convention only one worked half the time during the weekend.

If i could give it 0 stars i would. i have never walked of a place before till now. When ibooked my room i was under the impression free breakfast. And its not sadly after i sat down started eating they are like its 15 $ for a crappy buffet. And front desk did not even care. What happened CROWNED PlAZA? Your were so good to travelers now just a shadow. I would never stay here again and sadly either should you

Giving the crown plaza two stars is being generous, so I’ll make this review simple by laying out the pros and cons.
CONS:
1.) beds in a «double queen» resembled prison beds, and we’re about the same size.
2.) you’d get better television reception with rabbit ears. Only ESPN came in clear.
3.) it cost 17.99 to rent a movie. That’s more than you would pay to buy a DVD or go see a movie at a theater.
4.) the shower was dirty, didn’t drain, and was as slippery as a half pipe on a ski slope.
5.) the shower curtain didn’t fit the shower properly, no matter how you put it– there was a draft.
6.) outlets were rare. This isn’t 1902, put some outlets near the head of the bed.
7.) the hotel entrance was basically inaccessible with all the airport shuttles parked under the awning, and you had to walk 500 miles to get through the lobby and atrium to get to your room.
PROS:
1.) the staff is very friendly and accommodating.
2.) the pool area is nice.
3.) the lobby and atrium are beautiful areas.
4.) the hotel provides an aromatherapy package on your bed with lotion and lavender spray which is nice.
5.) the bathroom has a hairdryer and a nice light-​up makeup mirror.
6.) the hotel is pet friendly for an additional $ 30 fee.

We stayed at this Crowne Plaza since it was hosting a large fencing tournament my son was participating in. Thankfully, we only stayed for one night.
CHECK IN: We flew in very early and (understandingly) could not be accommodated for early check in. The front desk staff was kind enough to hold our baggage while we grabbed lunch. We were advised to come back after 1pm if a room would be ready. At 1:30 I called and was told firmly, «We do not allow ANY early check ins at all.» I explained that we were told to check, and, after a brief hold, she said, «okay we have a room then.» Perfect! The kind front desk staff offered us a room on the first floor, and accommodated my request for a second floor room instead. Awesome stuff.
THE ROOM: We reserved a double/​double. Walking in, the room smelled of stale cigarettes. I asked the housekeeping if I may have been given a smoking room by mistake. After some hand gesturing (they didn’t speak English), I just asked for some air freshener – we’d only be there one night after all and can simply let some fresh air in. WRONG. I opened the curtains and was immediately looking into the lobby and restaurant below! Much so, that a family with many young kids (fencing tourney, remember?) starting waiving at me and showing their parents that the room had weird people peeping at them as they ate! Kinda comical, I guess, but still NO FRESH AIR. So, I did the next best thing… I blasted the AC. IN DENVER. IN THE WINTER. (and we’re from California. Damn.)
Since we’ve been up since 3AM, we tried to nap, only to hear the kids playing the piano RIGHT UNDER OUR WINDOW. Loud. And they did not know how to play. But it’s okay, it was only for one night.
THE RESTAURANT: I should add that a few days prior, I upgraded our room to include the breakfast package to ensure the kid eats before competing. The breakfast package came with 2 breakfast buffets valued at around $ 14.95 each. The «buffet» consisted of a waffle maker, sausage, bacon, scramble eggs and fruit. About a half a dozen guests were huddled near the end of the buffet as wait staff announced, «I’m sorry, we’re out of salmon, so I’m sorry if you were waiting for it.» Whoa. RIOT. Apparently this was the second day they didn’t have salmon, and after waiting, some peeps were not happy. The staff response? «Salmon isn’t part of our regular buffet anyway.» Wow. I could not see myself paying $ 15 for dry eggs and bacon, but the smoked salmon may have helped.
That said, our waitress was trying her best to take care of a full restaurant seemingly on her own. We applauded her attempts to take care of a dining area full of sleepy kids and teens. It would have been nice to get her some help.
Side note: though not in the restaurant, the conference staff charged me $ 3 for a banana. Really???
(NOT)CHECK OUT: The front desk confirmed that we could check out at noon. Since my son’s competition was that morning, we checked our bags with the front desk staff so we didn’t have to worry about them if the competition was still going on at checkout time. However, we DID NOT check out so he could have access to a shower and our left over food in the fridge if it ended earlier than noon. Around 10:30, we decided to snack on some left over pizza (since we didn’t really eat much breakfast). I got to the room and found the door propped open, sheets completely pulled off, the fridge gone, and all of our food in the garbage!
It was only one night, but this was my last straw. I spoke to the manager who offered me half off our rate and a 2PM check out. This was GREAT and very appreciated. But, given our experience and the proximity of many other hotel choices in the area (Aloft, Cambria hotel and suites, TownPlace Suites, Hyatt Place, or Hilton Garden Inn, etc.), I would not choose to return to this hotel next year, even just for one night.

3.5 Stars is how I would rate this hotel.
Pros:
Punctual airport shuttle
clean rooms (nice, what one would expect from this chain)
Ok fitness room, places to run nearby
front desk was accommodating with a few requests.
Every 30 min shuttle to airport.
Good wifi
Cons:
Housekeeping knocking on my door at 805 AM and rooms around me. (big no no)
Restaurnt wasn’t bad for breakfast but staff was pretty bad.
Rooms overpriced.
Took a morning and afternoon shower. Both times water was not hot. not cold but still…

The place is clean and serves the purpose but don’t plan to eat in the restaurant or that’s what they call it. My steak was over cooked and had a lot of fat and gristle. I had to use a lot of salt to give it any taste. The seasoned vegetables was broccoli and it was tough and cold. A&W across the street would have been better.

I stay at hotels 3 to 5 days a week. Crowne has a great lobby, decent bar, restaurants within close proximity. It gets one star because I am sick of the way they run the shuttle service! If you plan on staying here take a cab or be prepared to wait 40 min up to an hour for a pick up. Driver shrugged when I made a comment about the long van wait and claimed I must have just missed the previous Van. If give a choice I’d stay elsewhere.
In response to GM’s comments.
I was made to wait after pickup to gather another guest that had called but not yet reached the pickup area. If that same courtesy had been afforded me when I called I would have been to the hotel in a timely manner. Consistency is my biggest issue Scott. This isn’t the first time

If I’d have tried to sleep late this review would be different as they are working on the building. But they didn’t start making noise until after 9am.
Room was perfect. No cleaner smells or nauseating perfume. The hallways were but the room wasn’t. There was an aromatherapy kit for those wanting a smelly… er scented room.
Beds could be better mattresses.
Very convenient setup with lighted makeup mirror and blow dryer that you could use where you wanted — not nailed down to one inconvenient spot.
Plenty of plugins just where you need them and even usb power ports.
Restaurant is decent and breakfast was fantastic.
But most important the people were super nice and helpful. With plenty of quiet areas to chill out.

How many people like to be charged for something they were not supposed to pay for? NOT ME! Now how many people like to be charge «Double» for something they were not supposed to pay for? I’m guessing Nobody Ever! But that’s Exactly what you will get if you stay at this hotel, and heaven help you if you are there for a Convention! Then they will ALSO charge everyone else you’re associated with for your room too! I cannot believe that when you go into this hotel they will look at you with a straight face and say «the credit card used to reserve your room has not been used to pay for your room and will not be until checkout.» Then use your card for «incidentals» and charge 2 rooms to it IMMEDIATELY!

I was not a happy camper staying here. I had interactions with three different employees during my stay and they were all unpleasant. I called for the hotel shuttle to pick me up at the airport and he said it would be 10 minutes; well, it ended up being 42 minutes. When the hotel transportation arrived the driver didn’t greet us, didn’t even look at us – I still tipped but now I feel like I shouldn’t have.
Arrived at the hotel exhausted and the person working the hotel counter was also not friendly. When I got to my room I was disappointed. This room was in serious need of a renovation. The carpet was gross, the doors were weathered to say it nicely and the bathroom looked weathered as well.
Leaving the hotel, once again with the hotel van to the airport, the driver didn’t even acknowledge me and that I said hello first. Upon departing I handed him my tip and said thank you and he still ignored me… this overall short stay left a bad taste in my mouth.

No Don’t even think about staying here. The elevators broke down 3 times during the weekend, this was a busy event weekend and they put me on the 6^th floor, my reservations requested that this was my Birthday weekend to have something put in the room — NOTHING not even a Happy Birthday from the staff upon check in or even one from the manager on duty. Then let me tell you about the crappy food — 80.00 meal plan for the weekend — not worth the money — I requested a refund and am still waiting for it.
They also charged me 3 nights when I was booked and only stayed for two. Was not the only one that was charged the extra night — still waiting for that credit.
NO I WILL NOT BE STAYING HERE OR RECOMMENDING IT TO FRIENDS — so the manager Scott T. Please don’t tell me you look forward to my return stay if you respond to this as you have done to others who stated they will not be returning to your hotel — it will not happen.

I am a platinum IHG member and really hate to give this hotel a 1 star but it’s true.
If I really was upgraded to a nice room I feel sorry for those who aren’t.
Staff was nice. No issue there.
The room smelled, air conditioning noisy, no outlets so impossible to work.
Very out dated and will not stay again.

Made a reservation here about a month ago. Found out today that they were canceling my reservation. I’m sure they could make more money than my discounted rate. So my advice would be: don’t count on your reservation to be honored. I won’t be back, ever.

Very comfortable beds, easy location. breakfast buffet was decent, bit nothing to rave about at $ 15/​person.

At the moment hotel is filled with dogs. Nobody told me there will be a dog show for the whole week and no lie there is more dogs than humans in this hotel r now. So if you are alergic to dogs that shed, dont even think about this hotel. Not kidding its a DOG hotel. Customer service is terrible and the rooms have about 80% huminidy and they smell like shit. Motel 6 is a better place, i dont get how a hotel can suck this hard. I am regreting every penny i spent here and they know they suck too. I wish i can give zero stars

Guest service hung up on me before I finished my questions.
Limited assistance. Don’t bother calling or asking for service after the regular front desk staff is off.
Very professional in how you treat a platinum. Yeah you won’t see me here again.
Thanks IHG.

Came for a morning conference with out company’s CEO
Nice building, I did not stay here.

Was not very impressed with this hotel. We got to our room and our bed was broken. When we got to the elevator there was a purple juice spill and when we checked out two days later the spill was still there over all the whole hotel was very dirty. The breakfast was cold and the server was quite rude. I sent my son down to get a luggage cart when he asked the front desk for one they pointed to a wall and said if there isn’t any over there then we don’t have any. I guess If it were me I would do what I could to find one for the guest. I will not stay there a gain

We stayed at this hotel prior to our drive to Estes Park. We had a long, icy drive from Texas, so we were thrilled to arrive.
The sidewalks definitely needed some cleaning due to the snow and we had to stomp through the snow to get to the hotel.
The place itself is pretty and open. There was a giant waterfall and beautifully lit Christmas tree in front of it.
After exiting the elevator on our floor, I felt quite claustrophobic. The ceilings were super low. As if we were walking through the Willy Wonka factory low. Like another Unilocaler had stated, the carpets were in need of updating.
Our room was clean and spacious, with a large bed and sofa. The blankets on the bed were super thin, so we had the heat on the very old heater cranked high.
We had dinner in the hotel lounge and it was delicious. Hubby had the pizza (which was really pita triangles with pizza toppings) and I had a great salmon dish with veggies and brown rice. I highly recommend this.
For a short stay, I would recommend the hotel. A long, winter time stay, not really.

The beds were nice. Starbucks coffee. Yes, much of it was outdated and worn – especially the hall carpets, but the rooms were better.
The lobby was bizarre and the fake rock water feature was just really, really bad. They need to rip this out. Honestly.