I waited a month to write this review to make it as fair as possible. Bottom line up front — this is the worst business across any industry and location that I have ever dealt with. Not only did I feel mistreated as a customer but belittled as a person. The first time I went was to buy a grow tent. The employee(Sam) was rude, seemed off put by my questions, and tried to rush me on my purchase. He quoted me a number on the tent with some discount and I asked him what the original price was. He said«look man, I’m going not to fu**ing price everything out for you, we have the best.» For some reason, I still purchased the tent. When I got home to set it up, I found that the tent was falsely advertised as a 4’x8’ and was closer to 5’x9’ and so wouldn’t fit. Because it was a case of false advertising(on the part of the manufacturer) I went back to the store to return it. Their first reaction was«ohh jesus christ, oh man I don’t know about that, let me ask» with more cursing thrown in. To be fair, I did have some dog hair on the outside of the tent that I cleaned off then and there, but they kept on huffing and puffing about«I don’t know anything about these tents, I don’t know how I’m going to repackage and resell this.» I mean who brags about lacking knowledge about their products? It was a struggle but I got them to offer store credit in return, but then after several more rude comments, I told them I didn’t want to come back to the store and asked for a card refund instead. When I did, the guy called the store owner and made up a story of my actions and then refused to accept the return at all. They even took my picture and told me to leave the store. Their practices are not only rude but border on illegal and I would strongly advise you to stay away from them. Even others in the industry describe them as a good ‘olé boy club and have noted their behavior. There are plenty of grow shops in Denver so do yourself the favor and find another. I have literally never been treated this badly by any company(or even on a person to person level) in my entire life across any form of transaction.
Bob O.
Évaluation du lieu : 1 Denver, CO
Prices are okay but the staff sucks specially the long haired guy that checked me out. Negative energy not really trying to talk when I asked him a friendly question about a product. I will not be going back to this place. No stars from me just gave them one for the price but staff really sucks.
Ian C.
Évaluation du lieu : 4 Denver, CO
Pretty standard Hydro/Grow shop, the employees are knowledgeable and always try and get you a deal or steer you in the right direction, no up-selling here. They have a good selection and can order in anything no available, good nutrients section and lots of lights, fans, tray, soil, etc. Great location(close to my house) great hours(no Sundays though) I have seen better, but have seen way worse as well.