DataTech Labs

DATA TECH and Microcenter,
Re: Case # 00638XXX
We are disputing the payment, through our credit card, and will not be charged. Both Microcenter and Data Tech will be brought to attention for this matter of reckless and punitive damages. The ‘near’ non-​existent communication between both services was unexpected. The services here were deplorable, and not in an business professional manner.
Both Data Tech, and Microcenter: The ‘CRITICAL and EXPRESS DELIVERY’ that was made on MAY 18^th. Communication was ‘virtually’ non-​existant. for 3 weeks.
ALL REQUESTED FILES, THAT WERE LOST, HAVE BEEN (LABORIOUSLY) REPLACED, BECAUSE OF DATA TECH’S, COMMUNICATION AND LACK OF TIMELY SERVICE.
Communication: «The VIRTUAL 3 – 5 DAYS», that was verbally committed, over 2 weeks ago. (examples will be sited), both Microcenter (Josh Mettle) and Data Tech (Rickey Payne SP?)
Deliverables: Data Tech’s email’s since May18th, still vague BS on JUNE 3^rd, Today is the 5^th, an email was sent, a voicemail was left, and since it’s Friday, another week)
Thank you,
Craig Nowakowski

Amazing! I was devastated that photos of my dog that I had for 17 years might be gone. These guys were able to recover photos while giving me the most amazing customer service. I am so appreciative! Thanks to Ricky and his team of Engineers!

I called Data Tech Labs to inquire about recovery services for a hard drive that had failed. I had already attempted preliminary analysis (I’m a hardware/​software engineer) including swapping the external PCB between that drive and another just like it (same lot, date code, firmware, consecutive serial numbers). The guy on the phone said that «swapping the board wasn’t a good idea» because there were subtlties to the board version that may damage disk contents.
I asked him to explain that — what, in swapping the board between drives, might I have done to further damage the data? I thought that was a reasonable question; I’d like to understand what I did, and what might have happened as a result…
He said «I’m not going to argue with you» and… hung up!!!
Boy was I surprised — that conversation turned south in a heartbeat!
Data Tech Labs may be good at drive recovery — but they ain’t cheap (he had quoted me between $ 1000 and $ 2000 to recover the data), and they certainly aren’t professional. Either that guy had just had a fight with his wife, or he’s just an asshole — but either way, I wouldn’t recommend doing business with Data Tech Labs.
If they won’t answer questions in pre-​sales and actually hang up on potential customers, imagine what might happen if there are problems during the process of data recovery.

Jeff and his team at Data Tech Labs are AMAZING!!!
As a wedding photographer I take the upmost care with my equipment; for the first time in 13 years I had a memory card from my camera fail before I could load/​backup my images after shooting an entire wedding. I was devastated!
I was referred to Data Tech Labs and rushed down to them ASAP! Almost in tears, Jeff the owner, calmed me down and assured that they had dealt with this before and felt very confident that they would be able to recover my work. Mind you this was the two days before the 4^th of July. Jeff personally called me on the 3^rd and said thing s was looking really promising and relieved my fears so that I could enjoy the holiday.
Less than 10 business days later all my images were recovered and I am so grateful to the amazing people of Data Tech for the great job they did and the professionalism and speed at which they work.
THANKS AGAIN FOR SAVING ME!

My external hard drive became very badly damaged and I was unable to retrieve over 9 years worth of pictures, among other documents.
I sent it to Datatech because of the great reviews I found online, and also because they are the only company I found that would even look at it and give you a quote for free.
Datatech’s turn-​around time with the quote and recovery were much faster than I could have hoped for. Their professionalism and updates on the recovery were excellent as well. My account manager, Anthony, answered all of my questions promptly and helped in every way he could.
I couldn’t have been more satisfied or impressed with the services at Datatech. The only reason I did not rate it a 5 is because of the cost, but they are still much more reasonably priced than other companies offering similar services. Then again, how do you put a price on all of your pictures?
Thank you for all of your help Anthony!

I had a less enjoyable experience with DataTech labs than the other reviewers here.
I had a hard drive die that was making a clicking noise every minute or so and wouldn’t show any data, so I sent it into DataTech to have it evaluated. I was originally quoted between $ 900 and $ 1700, which was on par with where other recovery labs were quoting me. After sending it in, I was then told it would now be $ 2275 to be repaired due to severe failure and scratches on the platter. At that price it wasn’t worth it to me so I had them send it back, hoping to make the repairs on my own.
When I received the drive there was no evidence the drive was ever opened to be evaluated. The warranty void stickers and other stickers were untouched. After some youtube videos and $ 50 on ebay for an identical drive, I disassembled the drive and replaced the heads. I was able to recover all the data.
When I looked at the platters I saw zero scratches on them. I’m not sure how they claimed there were scratches on it without opening it nor there being any. It seems to me it was just an excuse to charge me more than the original quote.

I met Jeff Patrick several years ago when I started my first computer repair business and referred all my data recovery clients to the DataTech team. They’ve always done excellent work and have successfully recovered data in over 90% of the jobs I’ve sent them. Their staff is professional, helpful, and very knowledgeable. I’m now with another IT consulting firm and we continue to use Jeff’s company for all our data recovery needs.

These guys saved my ass when my fiancée was finishing her last semester of grad school and the hard drive in her Powerbook died.
I can configure your variously-​ancient-​or-​brand-​new network gear all day long, but I don’t know jack about fixing busted filesystems; after trying to recover data from the drive via several different systems/​tools (variously BSD, Linux, Windows and even a Darwin box), I admitted defeat. However, the effort was not to be abandoned, what with all the school-​related files that were hidden somewhere in the bits; this is probably the only time in the 10 years I’ve known her that I saw my wife seriously threaten a computer with violence.
Face it: paying someone to recover your data is *never cheap*. I shopped like mad around the Internet (for someplace to ship it) and around the Yellow Pages (for somewhere to drop it off), and Datatech Labs were by far the cheapest when it came to the initial bench fee (only $ 500, compared to the next-​cheapest at almost twice that). The customer service was excellent, with friendly and helpful engineers there to answer my inane questions about fixing drives.
The drive only had a logical issue, and they were able to recover 100% of the data without charging me for any extra time or hardware forensics; they have the capability to do much more, but thankfully I didn’t need it. I’d trust Datatech Labs to recover my data again, which is about the best thing I think you can say about someone in this business. And cheap helps. They only get 4 stars because I have no basis for comparison (and hopefully never will)