Downtown’s Healthcare

Love this place. The people are very caring. I went to Nurse Karen for the weight loss program and had great success! Then came back for chiropractic care. I feel as though my neck shoulders & back have been released from a straight jacket. Dr Cook is awesome!

Very nice people, I’ll give them that. However it’s not a place to go with an acute problem like I had — severely spasming trapezius (neck & shoulder) muscle and extreme pain. I’ve had this before, and my chiropractor in Boulder would fix me up in one visit. This place is not about fixing acute pain problems, but more about finding as many problems in your body as they can and setting you up for many return visits. I spent 2 hours there, with more attention on my legs and knee than my damn excruciating shoulder, and they even took full body x-​rays. I walked out in as much pain as I had arrived with. Next morning the pain is even worse, and wtf my back hurts now? Now I have to miss a day of work to see my real doctor and get this properly taken care of. I know they’ll probably hound me by phone for months but please don’t. I won’t return. Not recommended unless you’re after the kind of chiropractic plan they offer.

I received a massage at this location a couple of weeks ago. I was hesitating to write a review because I don’t typically send negative feedback, but I’ve been thinking about this and it kind of annoys me someone I know wasted money on this gift certificate for me.
I requested a male massage therapist and got some older guy who had to sit down during the massage. Whatever, it’s fine and I’m sorry he has an injury, but why do this job if you are unable to stand and do it properly. Parts of the massage itself weren’t completely terrible, but several other things were off that led to an overall terrible experience.
Their form asks how much conversation you would like during the massage. I wrote none — I want to relax and just get a massage. Talking during a massage makes it infinitely harder for me to relax. I clearly marked that I did not want any discussion during the massage. This older guy massaging me talked and asked me questions for literally the entire time.
He also continued to do ‘range of motion’ tests on me when I clearly marked that I wanted the massage for relaxation; not physical therapy. I felt as though a quarter of my time spent there was used to do these tests rather than massage. Again, why have a sheet where you mark what you want if you are going to completely ignore it.
I had sprained my ankle two weeks before and marked on the form that I had recently injured it and to leave the area alone. I also remember writing, «legs and back only» on the form. He completely ignored all of this and repeatedly grabbed my injured ankle three times during the massage. I reminded him of it after every time and he apparently forgot within a few minutes. I want to note that two of the times he grabbed my injured ankle were during the aforementioned range of motion tests that I did not say I wanted.
This was a pretty terrible experience and I will not be going back or recommending it to anyone I know. I cannot speak towards their chiropractic work, but their massage was a complete waste of money and I left something I had been looking forward to for weeks totally annoyed.

I want to start out with what is great about this place before I go into why I left because I know people have different levels for bad experiences.
The doctors, nurses, and massage therapists are amazing, friendly, and it felt like they were authentic.
Granted they are expensive up front, but most chiropractors are. My manager pays $ 55/​adjustment. Here I was paying $ 55 for an adjustment, PT, and a 5 min chair massage.
I left because I felt that Amanda in billing was incompetent at her job. It started out with the billing plan that I agreed to, which was a lump sum 30 days from when I signed which would give me like 20% off. When I went to pay it, I was charged the full amount. I am glad I asked for a copy of the agreement when I signed it. The front desk was just going off of the numbers Amanda gave them so I couldn’t fault them. When I asked for an email address to contact Amanda so I had my complaint in writing, they gave me a hotmail address! Seriously!
After emailing me back, Amanda assured me the problem would be taken care of. She then screwed up the amount again by $ 30 for charging me for a medicine ball I never took.
Also, there is the first medical facility that I have never received an itemized receipt each month, so I had to ask for one to submit into my insurance to take the cost off my deductible. So I used the email on their website to request one. It literally took so long, at least 3 weeks, to get the receipt that I completely forgot about it. Once I got it, it looked like something thrown together on Excel. I am pretty sure there are medical billing programs available, I guess they decide no to use it.
After submitting my receipt into my insurance company, I followed up with them a couple of weeks later and was told they reached out to Downtown Healthcare for more information and never heard back. At this point I had had enough.
I called in to tell them I could no longer do my Monday appointments. Sue moved me to Wednesdays. Or so I thought, the next week I received a text reminding me of my Monday appointment. I called on July 22 and left a message that I was done coming and to cancel everything and to let me know my balance. Two days later they pulled out my auto-​debit, $ 180, I didn’t think anything because it had only been 48 hrs previous I had cancelled.
On August 15, they had tried to auto-​debit my account for the massage club. My bank blocked the charge. I called that following Monday, Aug 19 to make sure they weren’t going to also charge me the $ 180. I spoke to a woman, I explained the situation, she said according to my file they had only cancelled the massage club, not the chiropractic stuff. So she cancelled the $ 180 autopay and told me that Amanda would get back to me on my balance. I am writing this review on Sept 6^th and still haven’t heard anything.

This group came to my office and provided free 15-​minute chair massages a few months ago. Afterward, they offered each person a free consultation at their office a few blocks away from mine. For someone who enjoyed the chair massage and only went to the consultation to find out more about their monthly massage program, which I clearly stated to them, they went straight for the kill and told me I had a litany of problems I had never noticed, nor inquired about: limited movement in all directions, one leg longer than the other, «scar tissue» all over my back from trigger points, neck and spine issues from top to bottom… it went on and on and according to them, I was a walking disaster. I didn’t go in to their office with any pain or any issues other than poor posture, so it seemed over the top. After talking to a few other coworkers who got sucked into the consultation too, all of them had similar experiences. After my 2^nd visit that same week that I got talked into, where they put me through a bunch of tests including full spinal x-​rays, they repeatedly contacted me via phone and email to try to schedule my 3^rd visit where they wanted to present and discuss my treatment plan over the next year. They requested that I bring my husband, because «treatment is more successful when others are engaged and supportive.» My husband actually has real back and neck pain issues, and has seen many chiros over the years, and has never had any of them suggest that he should get x-​rays nor have they proposed a lengthy treatment plan. I called my regular GP and asked some questions, and the answers totally confirmed my suspicions that these guys were perhaps off their rockers. My doc also said that if I ever wanted to improve my posture, there would be a bunch of options to look into before seeing a chiro. In a few of this office’s communications to me, they stated that my interest in my own wellness and decision to pursue treatment was «phenomenal» — would you ever imagine a legit doctor using that word in that way? The office staff gave me the impression of being car salesmen. The guy in his late 20s (?) who ran me through my tests appeared to look right through me while talking, like a robot. Bizarre.

I love this place! I’ve tried many chiropractors and this is the first one that I have been truly happy with. Don’t let the finances control your well being. These folks want you to live the healthiest life you can, and will work with you. Thanks to everyone at DC for helping me towards a healthier life!

So first, I’ll say the doctor I had was very good at his job, and I did see results. The front staff is very friendly. However, I will say this place is very expensive. I wish I would have shopped around at other places before going here, because there are certainly other doctors who can do the job, at a much more reasonable price. This office can also be a quite pushy when trying to sell one of their plans, and pushy if you have to stop your program. In addition, it’s really difficult to get your paperwork, itemized receipts, etc. Bottom line, it’s a good place, just shop around before you settle down with one doctor.

Forget what you know about a «typical» doctor’s office experience (checking in, waiting to be taken back, waiting in a small room for the doctor, to wait some more…). Everything is different here, and is so efficient that you will wonder why all offices don’t operate this way. After your first couple of «new patient» visits, the «flow» goes like this: check-​in on the computer and get your card, move to your various therapies, get adjusted, and finish with a 5 minute massage! I’m usually done with all of this in about 25 minutes.
On top of this, the doctors are great. They truly care about your well-​being, and provide treatment plans that work with your needs. The rest of the staff is amazing. Always kind, cheerful, and helpful. I love that when I enter the office, they greet me by name, and I feel like I’m a welcome addition to this practice.

I went in because I was having sciatic nerve issues during my first pregnancy. After my consultation, they brought me in to discuss my treatment plan. They presented me with what they thought I should do, which would end up costing me $ 1500 over the course of a year. When I told them I did not want to spend that much, they began putting pressure on like they were trying to see me a used car. They reminded me that I said I didn’t sleep well because of my pain (which was only going to be temporary anyway because it was from the pregnancy) and reinforced that being able to sleep is priceless. They ended up making me feel horrible about saying ‘no’ and I walked out crying. I would never, NEVER recommend this to anyone.

Best chiropractors I’ve ever gone to. Their holistic approach is very no-​nonsense and they genuinely care for their clients. This is NOT a «rack ‘em and crack ‘em» place; they incorporate PT, massage and exercise into your customized treatment program. They’ve recently added a naturopathic doctor who can do Trigger Point Injections. I had my first yesterday and am amazed at the difference in terms of a couple of muscle spasms that would NOT go away no matter what. I highly recommend them and yes, the front office staff — especially Salli– are awesome!

I was not impressed by my consultation… they had some woman who was incredibly bitchy make us read off some pamphlets and tell her «what we learned» from it… I felt like I was back in ninth grade.
They worked well with my financial issues… and they cured my stomach problems… the front desk staff are pretty nice. Especially the one who answers the phone usually. Their very flexible and will let you come in whenever you feel like it pretty much…
The chiropracter I saw disappeared into thin air and they never even mentioned it to me when I went back to pay for my next month… the different chiropracter was not caught up in my issues and I was previously assigned exorcizes to do every day with the other one, but the new one never mentioned them.
They also are disorganized with their payment methods… one time they told me one thing and then another time told me I owed them money when I didnt… I just never went back… I wish I could find the old chiropracter… It was nice feeling like someone really cared about yur well being and getting better in that office… but without him I just don;t feel like they care all that much,

I just finished my first consultation and I can’t wait to go back. The staff is incredibly friendly, each doctor actually came out and shook my hand to introduce themselves. They have topnotch technology and are very informative.
I will recommend them to everyone!