Drain Genius

Of course my toilet backed up on a Sunday. I looked on Unilocal and found Dwight at drain genius. I called and he answered promptly. He sent his son Brandon out on the call a few hours later. Brandon shook my hand upon opening the door and was very nice. It took him no time to get the toilet unplugged. They only charged me $ 25 for a Sunday service call. I was very pleased and will use them again.

So we are planning to go on Christmas vacation for two weeks and I wake up to find water on the basement floor. Sewer line backup. I called 8 firms — the only one that answered their phone was Drain Genius. Two firms that did call back weren’t able to snake the sewer line, so they referred me to third parties. Anyway, Brandon showed up on time and quickly cleared out the roots from our sewer line. Prices are very reasonable, and they don’t make a hard sell for the camera scope. He also quickly fixed another pipe that was leaking. Recommend Drain Genius highly.

Last minute services as great!
On time and went over and above my expectations!!!
I Highly recommend Dwight…

Came out in about 4 hours. On a holiday weekend that’s pretty impressive. They communicated very well via text which was great. They provided me a great price even though it was still a bit higher due to the holiday/​weekend. I will definitely be calling these guys for anything plumbing related in the future. Brandon was our tech and did a great job.

What a delight to work with an honest, family businessman and son. Dwight and Brandon showed up within a few hours (after fixing a flooding Jamba Juice) and were communicating via text and phone all the way to the house. They did a great job, cleaned up, showed me the video of my line and we discussed the necessary repairs. He gave a quote to do a partial repair of my sewer line at 60% less than what a big corporate company gave me. They helped with the clean up in my unfinished basement and I’m definitely hiring them to do the repair work. Don’t hesitate– call them!

My basement is rented out to a gal who has a weekend guest from out of town. Last night she let me know she was experiencing plumbing problems, so I wanted to get things fixed for them ASAP. I checked Unilocal for recommendations, then called Drain Genius this morning (Saturday) at 9:00. Dwight answered and said he could send someone that afternoon. He later texted to ask if 12:30 — 1:00 worked – it did – and he sent Brandon, who showed up on time. I liked Brandon from the start. I found him friendly, respectful, knowledgable, and trustworthy. He inspected the problem (basement toilet wasn’t flushing; toilet bubbled when the shower was on & the shower wasn’t draining), suspected a blockage in the mainline, and gave me an estimate. It was a little high, as I requested a weekend call, and because they had to remove my toilet (my crawlspace access was too small). However, I was told I could remove the toilet myself and save a little $, if desired. Anyway, Brandon went to work, and discovered a blockage within the first 5 – 10 feet, which was removed. He then checked the line 100 feet out (well into the street) to ensure no other blockages existed. Afterward he answered several questions for me (I am a first-​time homeowner & a complete novice when it comes to plumbing issues), and he thanked me for my business.
Although plumbing issues aren’t pleasant to deal with, I was pleased with my Drain Genius experience – their timeliness, service quality, and results. I am happy to recommend Drain Genius to my neighbors in the Englewood area, or other Denver metro folks in need of quality plumbing services.
Thanks guys & Brandon in particular!

Some times when you don’t work with someone you see more about their professionalism and character than you do on the clock. Dwight and his partner showed up looked at the leak I had and gave me exact instructions on how to fix it. These are the guys you want helping you out when the stuff really is hitting the fan.

Dwight and his team are true professionals. I had initially scheduled service for a clogged kitchen drain and disposal replacement w another company, but was disappointed when they were not able to make the appointment time. Also they had totally absurd pricing… Way to high.
So, somewhat frustrated I contacted Drain Genius via their website and Dwight immediately texted me that he’d be calling to schedule a time. He did first thing the next morning and was able to make it to my house within a couple hours.
Dwight and his assistant, Brandon, were great. Easy to work with and got everything done rather quickly without any issue.
From my experience of calling around and dealing w a few different plumbers, these guys are not only polite and professional, their pricing is on point and fair. They are my forever plumbers!

Great customer service over the phone. I had a problem with my garbage disposal and they talked me through what to do in order to fix it. Very knowledgeable and professional.

so he didn’t come out and do any work but after talking to him on the phone he told me what to do on the phone and gave me the confidence to make the repair my self. he saved me a couple hundred dollars and told me how to fix my toilet my self. if i ever had something that i couldn’t do my self i would call him back in a moment.

I love these guys! Dwight, Shiloh & Brandon are awesome as awesome gets! My husband and I recently bought a 1973 year old house that had the main sewer line backing up in my laundry room. I originally called Roto Rooter and I wish I had called Drain Genius first. Roto Rooter barely put the snake in 10 feet before pulling it out and saying I needed a whole new sewer line for 10k. Pure con artists. I called Drain Genius and they came, snaked the line, showed me exactly what was going on, gave me my options and now I’m not dealing with a flooded laundry room. They were honest, professional and friendly! Extremely reasonably priced too. $ 175 for the snake and video. I was charged $ 400 by roto rooter so they can try to scam me (no video). I highly recommend Dwight and his team!

Save yourself some time and frustration and call someone else. After not showing up for the estimate I reluctantly took Dwight’s call as he was persistent. I set another appointment to locate my sewer line for repair.
This time they were late, broke my toilet, and left the house a mess. When I called the guys to return, they were nice enough but I could tell it was a hardship for them to return. So I repaired it myself.
Dwight never provided an estimate so I hired another company. As it turned out, the locate was off, so I had to hire another company to do the locate.
All in all a waste of time. Call someone else.

On second thought. They didn’t fix the problem and I eventually had to figure it out myself. so. maybe they don’t spend enough energy figuring out your particular problem.

I very rarely give one star rating but that’s what this company deserves for customer service. I set an appointment and they were already one hour late and did not even call to give me any excuse. When I finally got a hold of them they told me there were some delays but the promised I would be the first appointment the following morning if I was okay postponing my service… but guess what? The next day came, and they were also an hour past the appointment time and I hadn’t heard from them, finally gave up and called someone else! I can deal with lame excuses and some tardiness but this was inexcusable as I wasted my time when I had other things I needed to do but instead stayed home waiting for them.

Overall I’m very happy and would recommend them to anyone I know. The work was fast, very professional and at a very good price.
The only issue I had was it took a week to get an estimate on more services.
If you are looking looking for a good snake and scope these guys are it.

So I went to the basement last night to get the Xmas lights out and instead found a huge pool of nasty water burping up out of the floor drain.
I made a few calls to some friends looking for recommendations, but none of the businesses they suggested were answering.
I noticed the high reviews on Unilocal for Drain Genius and figured I’d give them a shot.
I scheduled an appointment online on Sunday night. A follow up call let me know that they were booked for the night, but that they would call first thing in the morning to arrange a time that worked for me.
As promised, I received a call at 7:02 am the following day letting me know they’d be there by noon. They called again shortly before my appointment to let me know they were on their way.
They arrived a little after the scheduled window, but got right to work. I really appreciated how they explained each part of the process and exactly what they were doing and why.
They even answered a few other non-​related plumbing questions I had and gave me some suggestions to resolve them.
I opted to have a scoping done while they were there and learned a lot about how the sewer system works and what I can do to prevent future issues.
I requested to be added to their reminder system so that I can stay on top of the annual maintenance they suggested.
Given the semi-​emergency nature of our problem and the age of our house. I was bracing myself for a pretty big hit to the wallet. Thankfully it was a fraction of what I had guess-​timated.
It is reassuring to know there are such honest people in this industry that obviously care about doing quality work at a fair price.
I would happily recommend Drain Genius to anyone and look forward to doing business with them in the future!

I discovered a late night back-​up of water in the basement drain and scrambled for the number of a trusted rooter. I turned to Unilocal as usual and found Drain Genius.
Spoiler alert: the 5-​star rating is well deserved.
I called at about 9:45 pm for a early am appointment and a real live person answered the phone, set up the appointment, gave me the full price of all the services to be done over the phone (there were NO surprises on the cost) and gave me some sound advice to keep the water at bay.
Dwight showed up in the time frame promised and texted to let me know he was on the way. He got set up in the basement bathroom, placed a brand new cutting blade on the rooter and cleared out the pipes. He also did a sewer scope and showed me where the problem areas are for future reference and piece of mind. It looks like I’ll have some semi-​major repairs in the next 3 – 5 years but I can keep those off for a while with proper maintenance.
Overall, they did a great job and at a very fair price. The service was prompt and very courteous. They cleaned up very well and made sure to answer all of my questions. I will be using them again in the spring to keep the roots out of my line and in the future for all my drain needs. Ours is an old house, I’ll need a lot of work down the road and Drain Genius has earned that business.

I had a problem with old leaky pipes under my kitchen sink after taking out an old dishwasher.
Dwight came that night to help me stop the leak for the evening and then came back the next night and helped me install the new dishwasher and new piping under the sink.
Dwight is not only a consummate professional, but a really cool guy to be around. I would highly recommend Drain Genius simply because of my experience with him.
Thanks again brother!

A backed up drain in the basement was causing my Dad some frustration and he was content to pull out the yellow pages and play plumber roulette. I suggested we use Unilocal and find a highly rated plumber. Unfortunately, our experience didn’t live up to the reviews.
The entire experience was unpleasant, but our primary issue is that we found their lack of communication and professionalism inadequate.
The technician showed up late and unprepared to our morning appt. After abruptly leaving and promising to return 45 min later he never showed. We called and left another message. The dispatcher returned the call an hour or so later to tell us he wouldn’t be back until the evening. After another no show we called to cancel the appt (an unpleasant call which only served to underscore the lack of professionalism.)
Providing timely communication, ditching the answering machine and staffing the phones and providing a courtesy call when the technician is going to be late would all go a long way in alleviating frustration.
In the end we went with a competitor who showed up 45 min after we called and had the problem solved in 15 min.

Every person I spoke to on the phone was very polite and respectful of my time by getting right back to me with a text or call. They were able to come at a time that worked for me. Dwight quickly solved the problem with my garbage disposal and offered a 30 day guarantee. When it seemed to be not working an hour later i called him and he guided me through a quick fix.
Highly recommended. Great job!