Edible Arrangements

Swing up swing down! Swing it all around! My fruit bouquet was assembled so securely did not matter how I flung my arrangement around it stayed in tact. I went with my friend jimmy too so it was fun, the food was great didn’t fill me up too well. Had to stop by the soda pop stop right after just to get full. The lady greeted me, she was ohh maybe a 7 out of 10, she had my bouquet ready to munch. Did not wait much longer than a minute to get my meal. My favorite part of the experience was the kind group of homeless people that hang out outside the location that held the door open for me, and politely asked me for my credit card or some cash. Wow what a ride I’d recommend this place, smells great too!

UNACCEPTABLE!
I placed my order on Tuesday (I live in LA) for an arrangement delivery on Thursday (in Denver). After placing my order I called the store to verify delivery time and I was told it would be by noon Thurs. Its 4:30pm and they haven’t delivered ANYTHING! I called the store and I was told the arrangement was on its way, but couldn’t give me any more information. Im very upset! Its my friends birthday and he’s been home all day just waiting for their delivery!
This is the first and LAST time i will be using their services!

I placed my order at around 10 AM, to be delivered to a business 2 BLOCKS from this store by 5 PM the same day. I called the store at 1:30 to make sure the small arrangement would be delivered on time, the man I talked to assured me that he was making it at that very moment and he would walk it over within the hour. 4:30 rolls along and the arrangement has still not been delivered. Edible arrangements promises that all business orders will be delivered by 5 pm. I call the store to see what’s up, and the woman who answers says that my arrangement won’t be delivered that day because she is at the store alone and can’t leave to walk it over. IF I HADNT CALLED, NO ONE WOULD HAVE LET ME KNOW THAT MY ARRANGEMENT WAS NOT GOING TO BE DELIVERED THE SAME DAY– DESPITE THEIR COMPANY PROMISE! THE ARRANGEMENT WOULD NOT HAVE BEEN FRESH. I have the flu, but it was imperative that the arrangement be delivered today, so I drove to the store, had them refund the delivery fee, and dropped off the arrangement myself.

My husband ordered me a fruit bouquet for Valentine’s Day, and he called their customer service to move the delivery to the next day because the business day was over and I had not yet received the delivery. It didn’t show up the next day either and we had to call them again. I had to call several times to get through and I could not leave a message because their mailbox was full. When I did talk to them, their system was always «down» so they could never help me while I was on the phone with them. They did say that I would get a free box of chocolates for the delayed delivery.
They did deliver yesterday (two days late) and the fruit was in good shape and did taste good, so at least that went well. The balloons however were sagging at delivery and one of them was completely deflated by the next morning, Also, the promised chocolates were not in the order.

This is the worst of the worst, we received a very expensive birthday arrangement and it was so poorly fabricated, the fruit was old and the arrangement very sparse, very poor. We called the corporate office and told to call the store which we did and we got a very poor excuse of a person who was not educated in customer service.
Do yourself a favor, buy flowers, f it is fruit tat you want go to Costco and get fresh fruit. Most disappointing,

I had the same problem that Debbi L did — but hey, some of the fruit was still okay once they got around to delivering it at about 8:30pm. Yup, PM. So, if you’d like a gigantic arrangement delivered to someone at eight thirty at night, this is your place!
I would really caution you all from ordering an arrangement from this particular location — check my other reviews, I’m not a habitual complainer. Looking at the reviews for other locations, it seems that they may offer much better service.
Very disappointing experience, and the vast majority of the arrangement went to waste.

Imagine you are a poor college student. It’s your supervisor’s birthday, and you want to get her something nice. You talk several of your coworkers into contributing for a large edible arrangement — knowing how much she is a total foodie!
Now, it’s the day of your supervisor’s birthday, and everyone is excited to see the arrangement. The clock ticks by. You call the business to see what the delay is on the arrangement, and are told by management that the arrangement should be there around noon.
1:00 arrives. No arrangement.
2:00 arrives, you call again and are told the truck is on it’s way, but the driver doesn’t have a cel phone.
3:00 arrives, and you call again, explaining that your supervisor leaves at 4:00. Your supervisor now thinks that no one in the office remembered her birthday and embarassed, you have to tell her that yes, everyone remembered, but the company hasn’t delivered it yet.
You call the company at 3:30 because nothing has shown up and you are told rudely that they don’t guarantee delivery times, and that they have until 5:00 to deliver the arrangement. (this is something no one ever told you).
It’s 3:45 and nothing has shown up and you feel like a fool.
This is how the Edible Arrangements at the 16^th street mall treats their customers. If you want this also, go ahead and place an order and take your chances.
We are still awaiting our arrangement and have received no resolution.