Emu Americas

I’m surprised there are no local reviews for this company-​yet. This company is a joke in the way it operates. I own a small business that utilizes about 10 indoor round dining tables, 3 outdoor tables, 7 outdoor chairs and one granite umbrella base. The indoor table surfaces scratch very easily, but we also have customers that are not very respectful either. The outdoor tables and chairs are less than desirable. I don’t recommend ordering a mesh style table top if you’re in the food business unless you like cleaning the table very often. The paint surface of the tables and chairs is not great. They chip and peel very easily. For a product supposedly Made in Italy, I would expect better quality control. The plastic feet on the chairs and tables wear very quickly requiring the business to install replacements which finally brings me to the point of my review. When I inquired with Emu Americas corporate office in Denver, I was told that I would have to purchase replacement feet from a dealer because Emu does not sell directly to consumers. Yuck. I was hoping that maybe, the person I spoke with would do me a favor and send me a few plastic feet at no charge. Who was I kidding? Not! It would’ve been the right thing to do considering the franchise I am a part of gives a lot of business to Emu. When I recently inquired with Emu about touch up paint for my tables and chairs, I was told I can purchase directly through Emu. Huh? Well, there was a catch. I had to pay for it, and pay for it dearly. When I received the quote for 2 spray cans and 1 bottle of colored paint I nearly fell over. The total including shipping was about $ 60. The shipping is what really sent me over the edge. $ 20.00 for shipping some touch up paint? No thank you. Unreal. Oh, forget about picking up any products in Denver. Emu’s warehouse is located in Pennsylvania.