Enterprise Rent-A-Car

Having car problems adds a level of complexity and stress that can leave you feeling tired and short fused. I looked into getting a rental until my car got fixed and man I m happy I chose this location. Brandon is the gentleman who helped me… Brandon is extremely professional and seems to thrive on balancing the needs of the customers with the needs of the store? Brandon is extremely polite.. and has a natural empathetic nature to him. He got me in and out, without it feeling like a drive thru Fast food joint!’

I needed to rent a car for a work trip. I didn’t have any way to go pick it up so I remembered the Enterprise slogan (we’ll pick you up!) and went through them. The prices were also the best. I had a little bit of difficulty booking on their website (the transaction never went through), but that wasn’t the fault of this office. Because of that, it took a little longer for the pick-​up. Brandon, the manager, handled everything gracefully. He was a very good salesperson, in the good way that you want them to be– answering all questions patiently, communicating everything you need to know, not pushing add-​ons, etc. He gave me a discounted rate due to the trouble I experienced (which was honestly less than I had experienced at other rental companies). The car was clean with low miles and good tires– something I have not found to be true of other rental companies (at another company I had to keep asking to see another car over and over because all the tires were bald). Overall, it was cheap, easy, with friendly, helpful staff.

My car broke down and was being serviced all day and needed a car to go to work. Called enterprise b/​c they were the closest rental car center to the mechanic. Emily picked me up in about 10 minutes after I called. All they had were trucks left if the lot, and I just needed an economy to commute. They gave me a discount on the trucks for the economy rate, which was great. Paperwork and such were pretty easy, she washed the truck off and vacuumed the inside real quick and got it warmed up. Returning it the next day was a breeze and they dropped me off back at the mechanic, which I thoroughly appreciated. God forbid my car goes under again, but if so, I’d call them again because it was so easy and painless.

First time I’ve rented from Enterprise. Actually the person who rear-​ended me’s insurance company rented it for me. The repair shop said they specialize in pickup and dropoff. Okay. Two phone calls to tell them the body shop’s address. They asked for the address more than once and weren’t really listening to my directions. I finally told them to Google it themselves, but they better be there on time since I work for living. When the time came to return the car, I called and told them I was about to drop it off and Kendra, the manager, asked if I would bring it to their location instead. I initially said «yes», but when she proceeded to rant about how I was liable for any damage if I didn’t, I declined to return it to their location and went to the repair shop instead. Called the regional manager to complain about the lack of a customer service attitude and told Pete Model about how this location needed some adult supervision. He thanked me for the feedback, but couldn’t help telling me they have the best customer service rating in the state? I sincerely doubt it and he could have done a better job with customer service himself. It was obvious he had already spoken with Kendra and instead of listening to what I was saying, he was trying to defend her. Enterprise will not get any of my business after this experience. Systemic Enterprise problem? My repair shop told about numerous other customer complaints and it turns out that they have «an unsatisfactory record» with the BBB.