Extra Space Storage

I had to store a car for a couple of months, and although everything worked out fine, they claimed they’d messed up my reservation, so they gave me a great discount — and a padlock for my unit for free.
I’ve had a lot of experience with storage units over the past few years, and this one was great. Great staff!

I have unfortunately needed storage after my mother passed away almost 10 years ago– I hauled the contents of her entire home from North Carolina to this storage facility and that stuff, all the mid-​century modern furniture, the hammond organ, and dad’s stamp collection, have sat in that unit for a decade! Yes, as I write this I realize Alice needs to deal with this sitch.
However, I can attest to how amazing this facility is. It is clean, it is well managed, my unit is spiffy and dry, easy to access. They have nice carts so you can schlep your stuff. A gigantic moving SEMI had no issues parking here for half a day unloading the van and stacking the unit.
Ownership changed hands a few years ago and they changed names, but aside from irritating rate increases that happen regardless, the management has been consistant and customer services may even be FRIENDLIER than before! Storage isn’t fun, so it isn’t a five star life experience, but if you HAVE to store, this place is excellent. Call me and we will have a drink when you move your crap in.

Awesome staff. I reserved online. Received call immediately advised due to last unit available I had to come in and rent the unit. Agent provided me all information needed over phone before I came in and walked me through process after giving me tour of unit. Made me feel better about the situation leading to me needing the storage unit. Will recommend friends, family and Coworkers to Extra Space for storage needs.

Thank you fellow Unilocalers — dodged a bullet! Made on-​line reservation go «web rate» — then received a plethora of calls and emails trying to sell me boxes, bigger space, moving truck, etc which is what prompted me to check Unilocal reviews. Fellow Unilocaler commented on rates being raised after a few months so I made sure to ask for a 6 month lease to lock in rate … Nocando. Rates usually go up every 60 – 90 days per the gal at desk.
Buyer beware

Awesome customer service and the best prices around. They exceeded my expectations and made the moving process pleasant. I’ll definitely be recommending them to anyone looking for storage.

My initial experience here was great! I found a good size storage unit for a reasonable price and the staff was friendly and helpful. I had no complaints until out of the blue my bill went up a considerable amount with no warning. I called to ask and was told that «the rates change on a schedule and 3 – 6 months after you sign up for your unit the rates increase.» I was not informed of this when I signed up for the unit and was never notified via email, text, or regular mail. I feel like I was duped into renting this unit and had I known the rate was going to increase in a few months I would have gotten a storage unit elsewhere.

Clean storage areas, helpful service, free move in trucks, secure location. What else can I ask for except perhaps a reduced price… oh yes, I got that too when the unit I wanted wasn’t available as promised and was a building further away. To make up for the inconvenience, I was given a larger unit at my original quote. Such a deal.

I’ve had an amazing experience with Extra Space Storage on South Broadway. Allen is incredibly friendly and helpful. Every interaction with him has been transparent, informative, and very helpful. My unit is great, just as described, and everything fit well so the size recommendation they gave me was perfect. All around a great experience. One thing to note is that the elevators and carts are surprisingly small so just be prepared for lots of trips if you have to use the elevator to get to your unit.

I moved my belongings from my Cap Hill apartment to the S. Broadway Extra Storage Space location before making a temporary move to Chicago. I worked with Shane at the facility to get a unit that didn’t require an elevator – the one I initially booked on the phone was on the third floor and moving a mattress and full apartment worth of furniture down a hall, up an elevator, and down another hall was less than appealing. I should have asked on the phone if the unit I rented was at the ground level but have never rented a storage unit before and foolishly assumed it would be. I was a little irritated to have to pay slightly more for a larger unit after arriving to negate the extra work my first unit would have required.
Overall, the experience was positive – albeit more expensive than originally anticipated – and I would recommend Extra Space Storage to anyone looking for a short term storage solution.

I moved to a much smaller space and needed to store some of my overflow things until I could sort through them. The process of finding this space was easy and professional. No long term commitment since the space is month to month. I’ve very satisfied.

What a waste of awesome real estate for South Broadway. Maybe one day this place will be leveled and some mixed us condos and restaurants will move in.