FedEx Office Print & Ship Center

If I could give it zero stars, I would.
I am normally annoyed by this place, but today was the worst. I went in to print some pictures, after calling to make sure that their machine was working (they said it was). There was a woman in front of me having trouble, waiting for help to come, and she let me jump in to print my two pictures. My DVD was accepted, but then spit out again. That happened 3 times before I gave up. I asked an employee if the machine normally has problems with DVDs, and she said, «yes, always, it doesn’t like cds…» She offered to transfer the pics to a thumb drive, and then informed me that of course she’d have to charge me for the thumb drive unless I want to go get one of my own. So, their machine is broken, and they are going to charge me extra to work around their issue? After I called to make sure that everything was working? The WORST!

I don’t understand the negative reviews for this location. They’ve always done a good job on my orders, and I’ve been using them for years. My biggest knock on this place is that it’s very expensive but that’s every fedex office location. I think you can rest easy that your order will be handled properly at this branch.

If I could give zero stars I would. I walked into the store and the lady working wouldn’t even leave what she was doing to help me so I had to yell over the noise at her across the room.
I needed a passport photo in a digital format –it’s 2014 so this should be pretty straightfoward but the lady was adament they couldn’t help me, couldn’t put the photo on disc or email or any other solution. Just no, no, no. I then went down to Wolf Camera on the 16^th Street Mall and they were super-​knowledgable and helpful… gave me a disc and emailed the picture to me.

Sarah is awesome and has helped me on several occasions. I’ve dealt with others who would rather be somewhere else but Sarah has always had a positive attitude and I appreciate her help!

I had a really good experience here recently. The evening staff person was really helpful. He managed to arrange my images perfectly on the handbills. While he was printing, I quickly filled out a customer survey form on my phone for 10% off. He wasn’t able to scan the code or punch it in (need a manager for the latter), but he still gave me the discount. Then I cut my own playbills. The only confusing part? Finding the darn entrance! (Next time — go through the hotel lobby)

EXTREMELY unhelpful staff. I wasted at least fifteen minutes here trying to print an email and return an amazon purchase. If you need any assistance save time and go anywhere else.

I needed to ship a small item, so I walked in and a friendly girl greeted me at the door. Great! She pointed me to the small boxes. Great! The box came with padding, but my item wouldn’t fit with it, so she said she could stuff some paper in there to keep it from shuffling around. Great!
I filled out my form, and when I walked to the counter she was helping someone else so another lady helped me. I asked her to put some paper in there, and she grabbed a piece of spare, wrinkled, packing paper (maybe one square foot, if that), stuffed it in the box, and taped it up. Great!
She rang up my total. $ 12 for ground shipping 3 –5 days (fine), $ 5.99 for the box (really? well, fine), and $ 3.99 for the scrap paper. Hold up.
I seriously just watched you use a wrinkled piece of spare paper and you’re trying to charge me $ 4 for it? Wouldn’t you think you should tell someone a thing like that before you tape it up? Plus, she called me «sweetie» which pretty much drives me insane.
I asked her to unpack the box and take the paper out. She said it had to have paper in it or it would shake around. So I asked her to unpack the box and give me back my item. Obviously I took my business elsewhere (UPS) and got the WHOLE thing done for $ 14, including box, some free newspaper, and 2 day air.
Never. Again.

I walked into this location to print a set of resume proofs on a Friday afternoon and was initially unhappy with experience. I felt hat the customer service was not nearly as good as it could have been and that the employees were not at all helpful but instead bordering on being un-​friendly. After I left the store with a bad taste in my mouth I decided to call the store and speak to the manager about what I had just experienced.
I spoke to Don, who is the manager at the 555 17^th Street location. While we talked, Don explained to me what could have been done better during my visit and assured me that he would take care of my issue if I would return to his store, so I did the following Monday:
What a difference a weekend makes! No, re ally, it was night and day.
First of all I was greeted, the employees were friendly and after speaking with Don for a few minutes, he showed me what should have been done during my first visit and saw that I understood the capabilities of their shop as well as imparting some tips when printing small documents. I was so impressed that I had to write to say, thank you Don and to the Kinko’s staff at 555 17^th Street in Denver, Colorado for doing such a fantastic job and for going way above and beyond. (And Don, do stick around for a while, don’t run back to Wyoming too quickly.)

Customer service does not seem to be in these peoples’ vocabularies, but hey, it’s a place to print, copy and ship stuff. Plus, it’s 24 hours, 7 days a week. We used it because we needed to print a few things when we first moved to Denver and didn’t have our printer set up yet. Convenient aspects, but rude staff and expensive service, so I’d use it as a last resort kind of thing.

Truth be told I’m not a fan of most FedEx/Kinko’s shops. I still have reoccurring nightmares from being a advertising student and spending hours upon hours at the one in Boulder trying to get them to print my stuff the right way on the slow, slow, slow computers.
However, I recently had to have something printed rather quickly and this particular shop did a pretty bang up job for me. I place my order online and even though the quoted time to have it done was a couple of days someone from the store called me the next morning to let me know it was ready.
Since I didn’t need it until the weekend I didn’t go pick it up right away and another bonus was that no one continued to call me daily, harassing me to pick up the package. They have a simple rule of giving you 30 days to pick it up or they’ll get rid of it on your behalf.
I breezed into the shop, was immediately greeted and helped and since I had paid online I simply had to make sure everything was printed correctly before I was on my way again. I was in and out of there in about 3 minutes, nothing like my traumatizing university experiences.
As an added bonus they are open 24 hours a day so if you are ever in need of some late night printing this could be your spot.

There isn’t much going on here at ten o’clock on a Thursday night. Nevertheless, it took them an hour and a half to print off an 80 page document for my man last night. Document= 80 pages of text, one-​sided, b&w.
Also, last September my organization was hosting a major, 7-​state summit and we ordered our binders well in advance, only to receive them 24 hours before the summit started– incomplete. We had to go down there and babysit the staff as they fixed their mistakes, which, you can imagine, was just a LITTLE bit stressful.
They were completely unperturbed by the whole thing– took their time, were completely unapologetic, and blamed it on the high volume of things they had to do that night. Wellllll I’m sorry about that– that’s why we got the materials to you TWO WEEKS AGO.
I recommend C&D Printing– they’re union, and fast as hell, and the employees will actually do their job with gusto. Do your blood pressure a favor and skip this place.

Easy. Breezy. Beautiful. They got you covered, girl.
I had a document I wanted to make a big production out of; bound, cardstock cover, bright recycled inside pages, the works.
I designed it, saved it as a pdf, uploaded it via the web with special instructions, and went about my day.
Within 20 minutes someone from this location called me to make sure they had my special instructions down. While the website told me I could pick it up in the morning, the guy at the store said he’d have it together within the hour.
I had dinner with friends in LoDo, and picked my print job up on my way back up the hill that night. This location is open 24 hours, and has a computer lab as well. I was in around 11pm on a Friday and it looked like several people were using the lab.
They printed it perfectly as to order. High quality stuff. And it was less than $ 5.00.
It couldn’t have been a simpler process, and the end result made me look good. What more can I ask?

Ugh! I went here to print and laminate 8 pieces of paper onto cardstock. I left paying $ 35 for a not very good looking project.
First, I printed the 8 pages on the color copier (99 cents each plus computer rental fee). Next, I went to trim them on the paper cutter. The blade was so dull and old it ripped my edges. I got some scrap paper and it did the same to those, too. I got some scissors and just hand cut them (which, I wanted perfect edges and for them to look professionally made– my scissor cutting skills are not perfect). Deciding that my scissor job wasn’t good enough, I went up to the counter and told the man there about the cutter. He apologized saying, yes, many things needed to be replaced there. Then he said they could cut them behind the counter if I wanted. I said sure– ½ inch of each edge of my now 5 remaining sheets. He brought them back and I ordered 8 pieces of card stock to mount them on. THEN he charged me $ 6.00 for cutting the paper!!! I would gladly have done it myself had their paper cutter not already mangled my other paper. I was furious. In addition, he never told me it was going to be $ 1.50/cut (times 4 for each side). I relayed my shock, disbelief, and incredulity to him and he took of $ 3.00 from the cutting fee. I proceeded to laminate the 5 perfect and 3 not perfect pages. I then went to pay for the laminate pouches (and a bag of Swedish Fish– I needed some sugar relief) and I left. I used 8 pouches (1.49 each) and the Swedish Fish were 1.79 which equals 13.71 plus tax. However, she charged me $ 19 and change! So she overcharged me. Now, I’m sure I can go back and they’ll refund my overcharged money. Parking downtown is terrible. After I pay for parking and go in for my overcharge back it’s not even worth my time. I used to use this location a lot when it was Kinko’s and I never had a problem. If anyone knows a decent full service place please let me know. I will not be going back to this location and I don’t recommend it.

Came here to print something quickly from a USB device… found out you can’t do that here. The employees there weren’t very helpful either, I think they could have cared whether I spent money or not and acted as if I was an annoyance…
Plus, if you have to print off of an external drive you have to use their computers which are sllooooowww, then you get charged for the time on the computer, then the printer is out of paper with no paper to be found anywhere… talk about a slow and inconvenient process.
I could have spent that $ 15 on some really high quality paper for my house office, too bad I just moved and didn’t have my printer set up. What a waste.