FedEx Office Print & Ship Center

Tried working from this location at their workstations. Slowest internet ever! Also listening to the incessant pings coming from the Photo print station about drove me insane. I could not print my things fast enough and get the heck out.

I came in to do a quick print job. I typically go to OfficeMax, etc, but I had to be there extra early. So I thought it was great that they were open at 6 AM. The young girl who was working could not be bothered to smile. She was annoyed when I asked her how much a black-​and-​white print was. She was annoyed that I needed to email my documents. She asked me several times if I needed all of my attachments printed and I said yes. I also explained it all very clearly in the email. On top of it all, my copies look terrible. The girl accused me of the bad copies because I was getting color documents printed in black-​and-​white. When you print a color document in black-​and-​white, the document is printed in grayscale. Not faded on one half of the page. And all of this took about 15 minutes. When it should have taken no more than five.
Bad service. Bad product.

I went in to send a package and asked what kind of shipping options where available? The guy was like how soon do you need it sent? I said not that urgent, he said oh it’ll be about 5 bucks. I was like o great deal! So he was packing it and put it in a nice box I was surprised that it would be about $ 5 like he said. Well then he entered in the info and when he was to charge me it came up to $ 18. Pardon my ignorance that I did demonstrate as soon as I asked what my options were. Explained that $ 5 for the box didn’t mention how much shipping was. I apologize and could tell he was bothered but wasn’t rude about it. I think they need to be more clear upfront and it would hurt to have some customer service skills.

Does anyone like going to FedEx. There’s zero hustle up in this joint. Upon arrival, my husband and I were promptly ignored. We watched employees laughing and joking with each other. Then, fifteen minutes later, someone finally helped us. Bottom line, typical FedEx with poorly trained staff.

I did some laminating and copying here a couple of days ago. A weird, teen-​angst part of me wanted to try to walk out with all of my self-​done laminating… I’m sure I could have gotten away with it. I’m sure anybody could. The dead eyes of the employees sure weren’t a threat. Still, my conscience got the better of me, as did the logic that a $ 15 laminating fee, which I put on the company card, wouldn’t be worth a potential felony charge. So, I paid for it.
5 stars for DIY laminating and printing. The last thing I want when I’m trying to get stuff done is to interact with people. –1 star for the dead eyes.

I’ve been a customer of Kinkos and then FedEx Office for over twenty years. In that time I’ve used their services many times in many cities across North America. A couple days ago I received the best customer service from this organization I’ve ever had.
The customer service agent who assisted me was Linda. Right from the time she greeted me (which was 1 minute after I entered the store,) she was personable, PRESENT, & knowledgeable.
Originally I just had a basic question and was expecting to proceed independently; however, from the time she approached me to the time I left the store I felt gracefully guided along. She showed me paper for my resume; she actually cared & showed interest in what I was doing and then took me over to the copier. I didn’t have to work to relate to her; she ALWAYS knew​what I needed. It was effortless, she was thorough & WONDERFUL.
I was so wowed by the service I wrote a letter to the corporate head quarters and asked if they could acknowledge her personally.
I have never felt taken care so well and felt so confident & assured by a customer service agent within this organization. In fact, my experience was in the top 5 customer service experiences I’ve ever had with any retailer.
Thanks!

Excellent customer service. I was confused and asked many questions. She was patient and took care of it.

Super friendly staff, despite me being exhausted and confused. The longest part for getting something mailed was me having to fill out the form twice, but it was my own paranoia that my handwriting wasn’t clear enough the first time.

I hated Kinkos but now that FedEx has taken over they seem to make less mistakes. They still have a problem with slow customer service and not the friendliest employees but overall they did a good job. They got my print job done ahead of schedule and it was right. That’s a vast improvement over the old Kinkos.

I came here to print a couple copies of my resume and cover letter prior to a meeting I had in Golden. I had everything saved on my external hard drive and the employee was ready to print it however ended up — for some reason — delegating the task to someone else last minute. That person ended up delegating it to someone else, and by that time, their computers could no longer read my hard drive (they kept switching computers). An error message kept popping up saying it was corrupt. They spent 45 minutes trying to fix it and no luck. Naturally I was frustrated because the files were up and ready to be printed within two minutes of walking in however they decided — for whatever reason — to shift the responsibility to someone else. One employee was helpful in the process of trying to fix the problem and did apologize. The issue I have is that the manager on duty was aware of the problem the whole time, refused to make eye contact with me, and never took the time acknowledge the negligence and never attempted to apologize for the extreme inconvenience. I could’ve been in and out of there in under 5 minutes but instead I was forced to stay there for an hour and eventually had to drive 20 minutes back home with no printed files. I had to miss my meeting as well. Luckily I was still able to retrieve my files from my personal computer and went to UPS to print the files. Thankfully I could reschedule my meeting. This is a shame. My agency has had an account with FedEx for years. It saddens me when management are the ones lacking customer service. It starts at the top. No way to treat your loyal customers. I will always pay a premium for good customer service.

I have been to this location 5 or 6 times over the past year or so– regretfully.
Why does it seem that the Post Office and DMV have better customer service?