Finish Line

Best customer service ever!
Guys were very knowledgable all around!
Every time I stop by, I’m always greeted with a smile. :)

Good service they did not have the kd, so I wanted they referred to me to a store that would have them

+
Friendly sales associate.
-
Poor selection
Terrible prices

I was really surprised when I saw how many poor ratings these guys got. I had excellent service today. When one shoe didn’t come in my size, the associate brought me my second choice in varying colors and sizes just to make sure I got what I liked. He even notified me that the socks I wanted were two-​for-​one. The manager was on-​site; all employees were well behaved. I don’t think I got special treatment just because I’m a female in my 20s; there was a senior woman nearby who received excellent customer service as well. I give this store a thumbs up for sure.

Bought two pairs of shoes. Magically Sports Illustrated shows up a month later. Three (?) months later my debit card is charged $ 53.00 to renew this subscription. Unethical. Didn’t want the magazine in the first place. I feel ripped off and robbed. How dare they use my debit card number! Do not sign up for their customer reward program. This is how you will be rewarded… and an email a day. Never shopping there again!

If I could give zero stars that would have been my selection. This staff acts annoyed to be at work. The group of young men have no interest in helping you find a shoe that fits. I bought a pair of Nike Free TR2 and they ended up hurting my feet so badly that I ended up in the doctors office. When I tried to return them, I could not because I had worn them. Perhaps if they would have been more interested in doing their jobs and not «hanging out and getting paid,» a properly trained sales associate could have fit me in a shoe that works for my foot. I called customer service, and they informed me that the associates are trained, if that is the case, then nobody is holding them accountable… manager! I am sending my shoes to corporate and they said they «might» be able to help me. But again this whole incident could have been avoided if the sales associate would have done their job, rather than be annoyed about helping paying customers.

Unreal… that’s how bad the service was at this Finish Line! (1÷21÷12 @ around 7pm)
As I walked in I noticed 4 young guys who worked there doing nothing but talking to each other and throwing a balled up piece of paper at each other while other customers continued to look on there own. I did see 1 guy getting a pair of shoes for a customer but he still had to dodge the ‘ball of paper’ that was thrown at him as he was taking the shoes to the customer.
I stood there looking at shoes for at least 5 minutes and was never greeted or even given a hello or I’ll be right with you, the store had only 2 other customers in the store at this time. (4 staff members vs. 3 customers… pretty god odds for the customer you would think) I then picked up a pair of shoes and looked around for someone to ask me if I’d like to try them or can I get you anything, but nope the screwing around continued with throwing crap at each other. So that just encourage me to go to Sports Authority, where I was greeted and there was a staff member at the shoe department to help and let me know of the sale that was going on, good job SA!!!
This was not my first trip to this store where service the was bad but it was our families last time. Shoes are expensive and when you’ve got 3 kids it’s real expensive.
I know having high school/​college age kids working for you is difficult to trust but there is usually someone around to supervise the staff.
Pass this store by and go to the SA by the food court, the service is a joke and so is who ever runs this store!