First American Title

I am a real estate professional and have been to dozens of different title companies all over Colorado. This one finally got the job done, with a lot of help from my team. My closer sent me a canned intro email and I never heard from him again. He did not answer his phone directly once. I figured out how to reach him by calling Smoky Hill (they answer the phone) and getting the scoop. They taught me to call the front desk and then request your closer, don’t let them transfer you to voice mail! He will never answer and it eventually just hangs up on you.
When i figured out how uncommunicative they were, I asked the other broker why he chose them and he said that all title companies are basically the same and that they offered him some marketing material. That explains a lot. What good is marketing material if they screw up your closing? I don’t think he realizes how close my Buyer was from telling the seller and title company to get bent.
Anyway, they didn’t do anything with the file for 3 weeks, or if they did they were ineffective, so I spent the last week putting out fires that could have been taken care of had they not sat on their hands. A lot of title companies roll with this reactive approach, so sadly, they are not the worst I’ve dealt with, it’s nothing new… however, if I’m picking the title company, I go with the proactive ones.