Genesis Health

I contacted Ken to get some help finding a health insurance plan. Ken was extremely helpful and friendly. I expressed my extreme stress at needing to make sure I was set up for a new insurance plan. After selecting a health insurance plan and giving Ken all my of information, including my credit card information he contacted me to let me know I was all set with my new health insurance plan.
A couple weeks later I contacted him several times because I had not received anything from my new health insurance company. His wife finally called me back stating she would need to look into and would email me the following day. I didn’t receive an email and tried numerous times to get in contact with them. No response so I decided to contact Connect for Health myself. I was informed that Ken never set up an insurance plan for me. I ended up spending hours on the phone trying to get the situation fixed and still can’t get my prescriptions filled on the first like I should be able to.
I am a reasonable person and had Ken explained an issue came up I would have been okay with it, as long as he worked to fix it. Instead he ignored my calls and put me in a horrible position. I would absolutely NOT recommend him or his company to anyone.