Goodyear Auto Service Center

I had the worst customer service experience of my life here today. Jake the store manager was extremely condescending and rude and I left sobbing in tears. My partner and I have spent tens of thousands of dollars here over the course of a decade, and WE WILL NEVER BE BACK. It’s too bad, too, because Loren has always been great to us. Unless you like being treated like a piece of trash, do not give this store your business.

Without a doubt one of the most corrupt businesses in Denver. I thought I would give them one more shot out of sheer convenience and they didn’t disappoint by disappointing once again. I have included a picture of a screw that my tire took on 6÷14÷16 to which I was told the tire needed to be replaced. According to the employee, this screw located a third of the way in the middle was too close to the sidewall and the tire would need to be replaced. I left in absolute disbelief and went straight to Discount Tire where they patched my tire in 30 min. When I told the Discount employee what happened at Goodyear he was flabbergasted as well. Never again… and I will be contacting the better business bureau this time as well.

Put on $ 1000 + worth of tires on SUV. On top of new tires charged for balancing and alignment, and even added «insurance», even though I told them not to. Less than a year later, tires are noisy and feathered because they were not aligned properly. Had to replace them but went to a different vendor.

Worst tire store in COLORADO! Not only is the tire store in amongst the worst traffic of down town but there parking lot is just as bad! It’s packed like sardines and a hit and run waiting to happen. Beyond that, this is my experience…
According to Google this was the closest Tire Store to my place, so I called Seasonal Tire Storage and requested they had my summer set of tires sent there with full intention of making this my new «Tire Store/​Oil change place» for me and all of my friends living downtown. After battling the nightmare of the stores location i finally found a parking spot and walked in with a book at 11 am hoping to get my tires swapped! After walking awkwardly next to the several employees goofing around not noticing i was even there i took them off guard with a half a$s «How can i help you?». I proceeded to ask them to swap my tires and he seems to be taken off guard and tells me they might be able to get it done by closing at 6:30−7 and if not i could pick it up the next day! What a joke, a tire swap should take no longer than a hour tops not 7.5−8 hrs. He then proceeded to attempt to make me feel dumb for not making a appointment! Are you kidding me? In the dozens of times i have done tire swaps i have never had to make a appointment, but because this place is so close i asked how long it would take if i had an appointment in hopes of getting it done before work. His response was if i came in at 6:30 am when they opened they should have it done by noon ish, This place was rude, dirty, lazy and had absolutely no respect for my time! They lost what would have been a very good customer and the business of all my friends! AVOID THIS PLACE AT ALL COSTS!
Update: Seasonal Tire Storage was great and picked up my tires and brought them to the S. Colorado Blvd discount tire whom fit me in right away, gave me a discount and got it done in less than a hour. Top of the line staff!

Egads! I’ve found it! The exact center of the largest sucking sound in the galaxy!
With so many reviews about seedy business practices, I have elected to forgo regaling this particular part of my saga and, instead, jump straight into a tale of «FREAK COINCIDENCE». You may be the judge on whether it truly was a random string of events or not!
Once upon a time, my alien invasion saucer started squeaking.
*SQUEAK* *SQUEAK* *SQUEAK*
My first hypothesis was «it must be a belt or a pulley. Surely I can avoid the 200 parsec trip to planet ‘DEELUR’ and the more-​than-​competent Hoomans at this nearby facility could take care of it for me.»
It wasn’t a belt or pulley. It was a bearing in a water pump and, of course, small metallic balls are far too «rocket-​sciency» to replace in this day and age so I had to authorize a full replacement of the pump.
:Insert SIGH number one here:
When the repair was complete and I retook possession of my invasion saucer, I noticed on the way back to our secret underground lair that 3 «moronic lights» turned on that had NEVER previously lit before.
Not one to believe in coincidence, I brought the saucer back and insisted they check it again. They claimed it was an ignition coil and there was «a 0% chance that anything we did in the first repair caused this issue.»
:Insert SIGH number two here:
Fine. A few bags of galactic credits later, they replaced the ignition coil.
Once more after taking possession of my vessel and a mere 5.21 5529e-​13 parsecs later (that’s 10 of your wretched Hooman miles to you), the exact same three lights turned on again!
So NOW, I’m trapped in taking my invasion saucer to this facility YET AGAIN to:
1. Reinstall my old ignition coil — 5 galactic credits says they’ll say the original was failing anyway
2. Get them to re-​diagnose the problem again — 5 galactic credits says they will try to charge me for more labor for their original MISGUESS
3. Make a new GUESS — 5 galactic credits says it’ll be something magically more expensive than the ignition coil
4. Argue with them about the «big picture» and how, obviously, this is an effect of them licking the control rods or other similar activity from the first repair — 5 galactic credits says they’ll continue to deny it, and I’ll probably end up having to take my saucer to planet «DEELUR» to *FIX* and document the actual problem, establish root cause and, ultimately, sue Goodyear for all the money spent on this should-​have-​been-​simple repair.
:Insert SIGH number thee here:
BEWARE! Fellow Galactic Travelers! BEWARE! Let this serve as a warning to you all! Avoid this sector!
Save yourselves!
Saaaavvveeeeee yooouuuuuurrrrrrssssseeeeeelllllvvvvvvveeeeessss!
Update: Upon returning the saucer to the facility, I was told that *another* ignition coil magically failed (within 2 days of the last replacement and within 2 weeks of their original repair) and, naturally, they recommended replacing ALL of them?!
More «freak coincidence», I’m sure.
I should buy a lottery ticket.

My husband and I took both of our vehicles here for an oil change/​tire rotation. This of course came with the usual ‘up sell’ of other work we ‘needed’ done. When we picked up our cars we noticed the tires hadn’t been rotated (we marked out tires to be able to be sure). We went back in and told the manager this hadn’t been done. They admitted on one car that the technician hadn’t marked the box … But claimed the other one had been done.
We got the tires rotated on the one car where the technician didn’t mark it on the sheet — but they insisted the other one had been done … It really wasn’t worth it for us to waste our time arguing with them — we won’t be back — shady service — be sure to mark your tires if for some reason this is the absolute only option you have for your vehicle.

Beware! Beware! This is the second time I’ve been into the store. This time I asked for an oil change and change the transmission fluid.
They got it done in a very timely basis. When I went into pick up my car, they told me that my tires at ³⁄₁₀ and needed to be replaced.
I was amazed! The tires on the rear had no more than 5000 miles on them the tires on front had about 10,000.
These were quality tires, Michelin’s. The service manager, Loren Grother, told me he and measured the tires himself. He was sure he was right.
I left with a shrug. Loren follow me and checked the front right tire. He said well it is a little worn. Then, he went to check the back tire and said this is good. Then he walked away.
Do your best not to go to the store but if you have to watch out!

Had a alert to have brakes checked. Took it into Goodyear in DT Denver, they are people I can trust to do the job right and not sell me something I don’t need.
They confirmed brakes were good and took care of my alignment and had it done when try said it would.
Thanks for another service!

I have been going to this shop for several years for tire service and some basic repairs. Mostly my experience has been good. However in the last year service has declined significantly. Last time I was in they only completed half of what they were to finish. When I asked why, instead of acknowledging that they has forgotten the remaining items, they instead came of with a fabricated reason why the work did not need to be done. Total waste of my time. I will not be back. Seems as though there has been a change in mgmt.

Exactly the kind of place that gives mechanics a bad name. Constantly trying to upsell you on additional (and marginally necessary) repairs and service.
Every service comes with a bunch of hidden fees on top of the posted price. What’s this? «oh, that’s the $ 2 oil disposal fee». What’s this? «Oh that’s the shop fee – it pays for our uniforms – it’s been standard since the 1960s.»
Why do you advertise a $ 59.99 oil change that is really $ 65.99?

STAY AWAY!!!
I came here to get my winter tires installed a few days ago. I have after-​market wheels on my car and these guys put on the counterweights that are meant for stock wheels you get from the factory. Seriously??? You guys do this for a living and you know you’re supposed to use the stick-​on counterweights with after-​market wheels… so why did you put the wrong weights on mine?
Ok, fine, maybe it was an honest mistake. Maybe the mechanic didn’t sleep well the night before. I’ll give him the benefit of the doubt and go back to get this fixed.
So I call the manager to tell him the wrong kind of counterweights were used in the installation. He tells me my car came in with the same ones. B. S!!!
I call him on his lie.
He continues to defend it by saying he saw the wheels before they installed the new tires with his own eyes. B.S. again!!!
I call him on that lie too.
So he tells me that the weights they put on are the ideal ones and provide the best balance for the tire. Now he is just trying to say anything he can to save face. Stick-​on counterweights were specifically created to be functional and also out of sight on after-​market wheels people put on their cars for a certain look. A look that is not to be ruined with ugly weights stuck to the wheel for all to see.
He finally gave in and replaced the weights with the correct ones for no charge.
Poor service with a lack of attention to detail and worst of all, a manager who lies. Not a place I will ever bring my car to for anything ever again.

If they had a zero stars option I’d have chosen it. I have been getting my oil changes here for years and they have generally been OK, but how do you screw up an oil change anyway.
BUT, they send out this periodic postcard with a discount offer on some service, so today I went down to get a Transmission flush. On the card it said 139.99 regular price, 25 dollar discount, «for most vehicles». By the time he finished the esitmate and handed it to me it read $ 250 dollars, that was after the $ 25 discount on the postcard. TO be fair I wanted them to check for damage to the tranny from a rock I ran over so he may have thrown some in, BUT I asked how much the flush was.
Here it comes, the old bait and switch. I couldn’t believe my ears, I guess the old time auto mechanic ripoff still exists! 199 is regular price «but he’ll still give me the 25 off that (oh how generous AFTER you mark up the initial repair 60 bucks! He said the honda takes «special fluid» that costs 109 dollars all by itself.
Well I doubted that so I contacted a Brakes Plus. They charge 119.99 every day for the same service, without the fancy discount card that must be used by… I asked the guy at BP what about the Honda, he said yes, same price for Honda, he informed me that the Honda doesn’t have a serviceable filter so they save that money, and he said they use a Valvoline Duramax that meets the specs for the Z1 Honda thing.
I was actually going to purchase 4 new all season tires from this same Goodyear for the car in 2 weeks (I work next door) and I told him that up front, yet he still pulled the bait and switch.
Times may be hard but you just don’t rip people off like that. I’ve made my very last visit to this particular Goodyear, maybe they are all rotten or maybe this is a Franchise operation. Don’t go there unless it’s an oil change or your tire is going flat because they will rip you off.

My husband and I had been loyal customers of the Goodyear on Tremont for around 4 years. We both had older model cars, so gave them a lot of business with our frequent tune-​ups, including oil changes, tire purchases, and pricey repairs typical of aging cars.
We got 2 tires replaced on our Jeep this spring, and after experiencing some issues this summer, Goodyear said they weren’t able to help us with the types of issues we were having so recommended we see a different mechanic. This mechanic discovered that Goodyear had put 2 wrong-​sized tires on our car that didn’t match the other 2 tires. We didn’t check the code numbers on the tires or anything after they put them on, trusting that they were the tire experts, so we unfortunately didn’t notice.
After talking to several mechanics, we learned that 2 different sized tires on a 4-​WD is a MAJOR issue which resulted directly in serious damage to our driveline and suspension. We needed our car that following week (it’s now our only car,) so had it fixed to the tune of $ 1500. When asked if they would be able to change out the tires for free and help with the $ 1500 they cost us through their mistake, they were unsympathetic and said we’d have to «take it up with corporate,» but in the meantime wouldn’t replace our tires until we got word from corporate. We asked them to replace the tires so we could have our car to drive to work and decided then that this company we’d been loyal to sucked.
I am most disappointed that we trusted the tire experts, and that they basically ruined our car. Hopefully no one else will need to pay a lot of money for careless service.

Typical chain repair shop. They tend to charge more than they should and always try to up sell additional services that may be unnecessary. Saving you money is a low priority. They are, however, competent for basic maintenance.

SUCKS! I took my car in because it was making a funny rattling sound. They charged me $ 75 to tighten a bolt and then told me I would have to go to an engine specialist. The car was still making the sound and they didn’t even have a specialist to refer me to. Thankfully, I found a GREAT place (can’t remember the name, but it’s SE of Colorado and I-​25). They told me that there was no reason to tighten the bolt and charge me $ 75. I realize that I should probably have a better grasp of automotive difficulties if I want to protect myself against scams, but come on! I’m done with them, despite their convenient location.