Granite Depot

We went to Granite Depot hoping to find new granite for our kitchen. What a major disappointment!!! The granite slabs have no price, grade or classification. Can you imagine going in Costco, King Soopers, Wal Mart or Home Depot and nothing has a price? You get the feeling the price is associated with your address and how many slabs you need. We measured our kitchen and had a pretty good idea how much granite we would need. The sales associate quoted us a price of about $$$$. We asked for a breakdown before receiving the bid. You also have to pay for the whole slab even if not used then they turn around sell what you didn’t use as a remnant. The ballpark price was high and we left feeling like what a horrible way to run your business. I would check Home Depot as you only pay for the granite you use and no sales tax. I would definitely shop around and get a few bids but avoid Granite Depot.

Delivered a crappy piece of granite to my installer, should never been sold in the first place. Customer service hungup on me. Avoid like the plague.

Like everyone before me… WHY DIDN’T I READ THE Unilocal REVIEWS BEFORE SHOPPING HERE???
I stopped into Granite Depot because it seemed convenient, and I did not have a fabricator yet. I found a beautiful piece of granite (which I now know was WAY overpriced compared to other locations’ pricing). Our salesman, Dave, seemed like helping was an inconvenience, took quite a while to help, then rushed through the job. He showed us four slabs of the granite we liked, and we chose our favorite one, which he then placed a sold sticker on (oh did I mention we were also offered a free remnant?!?). Being excited about the granite, I took a picture of it to show my friends.
A little over a week later, I called to get the slab number to give my fabricator for pick up and was told that they would have the slab ready for pickup. The next day, I got a call from my contractor stating they are giving the fabricator the run around, first saying that they, GD, are doing the fabrication and they wouldn’t release the slab, then telling them that they can’t even find the slab in the warehouse. Being on a strict timeline, I then called Vicki in customer service, who told me causally that they must have sold my slab, as well as the other 3 similar ones. I asked how this is even possible, after they already took my money. She said ‘well sometimes the sold stickers fall off’. WHAAAAT???
Panicked, I rushed back to Granite Depot to find out WTF was going on. Once I got there, Vicki was too busy to help me. I was then given the *pleasure* of dealing with Kim. Kim told me they found our granite slab. She took me back and showed me a granite slab that WAS NOT the slab I picked out and paid over $ 2000 for. I told her this is ridiculous and I just want my money back and to go somewhere else. She very rudely told me that GD does not do refunds. Again… WHAAAAT??? You will lose/​sell my slab to another customer, then not give me my money back? She tried arguing with me that this was in fact the piece I purchased, and showed me a #10 written in Sharpie on the side of the slab (the slab number on my purchase order was #10). Immediately I stated that anyone could easily write a number on any granite slab. I looked at the picture of the granite on my phone that I had taken when I originally purchased, and could easily tell that this was not the slab I purchased. I again asked for my money back, and was told no. I told Kim this is a blatant bait and switch, and I would just call my credit card company and deny the charge. She then tried to get me to look at other slabs, saying she is a designer and she has better slabs that I would like. Lady please. You are not a designer, you work at Granite Depot ripping people off.
To top it off, the warehouse guys somehow happened to find another slab of the granite I had picked out. I agreed to look at it, and what do you know… It was my original selection! It was #18, not #10. After Kim previously arguing about the other slab with the #10 written in Sharpie on the side of it, she stated that Dave must have written the number wrong on our purchase order, then said it was weird that he wrote #10, because #10 was sold to a family back in September — further implicating herself in a blatant bait and switch. After all of this, I took my granite, begrudgingly due to time and size implications.
Moral of the story… do your research ahead of time. NEVER SHOP AT GRANITE DEPOT!!! Their customer service is non-​existent, their business practices are shady at best, and their granite is priced higher than most places in town (despite their ads stating otherwise).

Wish I could give them no stars. I wish I had paid attention to the terrible reviews and never stepped foot in this place. What should be a pleasant experience has turned into a nightmare. Fast talking salesperson who promised a lot, gives us a shady hand written contract with nothing itemized and then we are charged thousands of extra dollars in order to complete the job. Oh, and don’t believe the line about all the free remnants you can get if you buy slabs here. There is nothing much to choose from and it’s not free.

My wife and I went in to look for granite and potentially cabinets for our new kitchen. They were slow and we could only find one sales associate, we approached her and she was very friendly and informative. We went to look at slabs while she continued helping the customers she was originally with and another sales associate quickly approached us and despite us saying we had already spoken with someone gave us her card and said we were to come to her with questions. Several minutes later we looked over and what appeared to be a manager was giving our original sales associate a firm talking to, on the sales floor with customers all around. He was apparently angry because she helped us out of turn, even though we approached her and there was no one else around. He was giving her an embarrassing discipline talk, on the floor, in front of customers because she gave us good customer service and she was told in front of us she would no longer be helping us. She was humiliated clearly. After telling him I felt that his behavior, humiliating an employee on the floor in front of customers was beyond inappropriate, I asked who his boss was and his response was that he is the owner. Well sir, if you are the owner than we, the customers are your boss. And I will speak with my wallet. I refuse to give my business to a person who feels justified in humiliating his employees on the sales floor. I also refuse to give my hard earned dollars to a man who disciplines his employees for providing good service, when asked, to his customers. If that type of behavior is what you are willing to engage in when customers are there, what can we expect when we are not? This is a business I will never walk into again.

Do not shop here! This business is the worst of the worst!!! My husband is a general contractor and some of his customers wanted to buy their granite here. My husband advised them against it, but they insisted and went through with purchasing a slab of granite from them anyways. First they overcharged them by about $ 500 from the original quoted price. When the fabricators (separate from Granite Depot) received the slab they informed the customers it wouldn’t work for the cut of the kitchen they needed. When they went back to exchange the granite the sales person refused to let them speak to a manager and actually told them there wasn’t one available to speak to customers ever, that the customers could only deal with sales associates. They finally agreed to exchange the slab but refused to refund the $ 500 over charge. When the fabricators brought the original granite slab back *poof* a manager magically appeared and began screaming at the fabricator and customer before actually becoming PHYSICAL with the fabricator. Seriously, this place and everybody who works there is bad news!!! And this isn’t even mentioning their shady sales contract that several others have mentioned as well! If you’re looking for a reputable granite distributor with great customer service, go to Arizona Tile!

I actually had my kitchen done by these guys years ago, and thought about going back, but after reading all of these horrid reviews, have decided against it now. They did a fair job, but I could have overpaid. When I called to talk to a sales rep a few weeks ago, she was a bit rude and wasnt really interested in answering any of my questions.

I’m a builder and I keep seeing adds for Granite depot. The service is terrible and the prices are worse.
You need to shop elsewhere.

BOYCOTT GRANITE DEPOT, SPREAD THE WORD!!!
We had the absolute worst experience with GD! Don’t want to get into the details cause this would turn into a novel. But in a nutshell, we had to go down to the store to hunt down an installer long after the window had passed, and almost a dozen calls were made! And anyone else catch on to there commercials?! THERE IS ALWAYS A SALE! Meaning that there is no sale, that is there prices, what a scam! The one star I gave is a technicality, I can’t put no stars.
BOYCOTT GRANITE DEPOT, SPREAD THE WORD!!!
(Maybe they’ll close their doors)

We recently had a bath remodeled and decided to install a granite sink top.
Which was quite a learning experience.
Not knowing the difference between company’s that do this kind of work we had seen the ads on television for some of the stores that advertise every week that they have the best quality and prices we started our journey through the world of Marble and Granite at a place that is seen almost every night on Denver Television
Granite Depot.
After driving to Granite Depots location at I –70 we were told that because we only needed a top that is about 38 inches by 24 inches we had to drive to another location several miles away located just off skid row.
When we arrived at location number two we had to sign a release and wear construction hard hats in order to look at the items that they had to offer.
After the safe trip through the yard because we were wearing our hard hats we weren’t too excited about what they had to offer but they said that they would have more to offer in a few days and that we should start the paperwork in order for a person to come to our home and do a drawing when we did find a piece of granite that we liked.
I thought that the drawing had to be done in order to make sure that the top was made right so we sat down in the office and they brought out the six page contract that had several places with additional cost and penalties that were placed to protect them.
On about page two of the paperwork we required to give them a payment for the drawings and a down payment on the granite that we had not selected yet.
At this point I said that we would not proceed and read the paperwork through found on about page in smaller print a statement that said that any money that we would give them would NOT BE RETURNED FOR ANY REASON the only thing that the customer can ever receive is a store credit.
At this point we thanked them for the tour and the use of the hard hats and left thankful that we had read the paperwork through and had not been foolish enough to give them any money.

Absolute WORST customer service!!! Sales people are total jerks and apparently have no interest in helping people out. I’ve never been anywhere and observed so many sales people trying to avoid eye contact with prospective customers!

The sales people in the showroom were extremely rude. Can’t speak to their fabrication and installation because I took my business elsewhere.

Granite Depot was recommended to us. We had in mind a designer coming to the house to help us reconfigure the kitchen area. Sally mentioned «oh no, you need to go under contract first then we’ll visit the house. We’d be running around if we did it that way». Instead, Sally took us to the granite slabs in back, told us to find several we liked, walked with us for a few minutes, then said she’d be back. We did pick out several slabs we liked, returned to the front and toured the «showroom» (a somewhat run down warehouse looking place). After another at least 5 minutes Sally returned (from being on her computer) and asked if we found anything. We stated yes, then had to ask her for help from the separate sales staff that deals in cabinets. The first lady Sally asked to help us abruptly stated she was busy and turned around. We had had enough. We were counting on some guidance and help (spending thousands on a new kitchen you expect a little guidance and help). We both thought we’d end up installing the kitchen ourselves if we went with this place. We went to the front desk and asked for the manager. Here comes Sally again who then proceeded to argue with us. She stated if we weren’t happy then to just leave. I asked her to please leave us alone-​she just kept going on and on stating she wanted to tell her side of the story. Sally finally stated there was no manager. We left and will never return nor will we recommend Granite Depot to anyone. If you’re looking for service this isn’t the place. We visited The Kitchen Showcase off of Arapahoe and Revere. We talked with Tim. Very knowledgeable and friendly, and he gave us the guidance and help we needed.

Way way way over priced. They also have issues breaking down the cost for you, it is like pulling teeth. Makes you wonder if they are hiding something. It is a good place to go look at a lot of different types of granite in person though. Then you can go to a more reasonable place!

Yeah… no.
I went here for granite countertops. The guy who helped me seemed to just pick a number out of his head and scribble it on paper. They ended up quoting 50% more expensive than any direct fabricator for the same stone and install. Save yourself some time and money… find someone that does their own templating, fabrication and install. There’s also a place in Denver that has 100x the selection of slabs as these guys.

I went to Granite Depot after seeing an advertisement for a Veteran’s Day sale for Granite as low as $ 4.98 a square foot. I drove there from Castle Rock in the snow. I walked around the showroom completely ignored for awhile. There are no prices on any of the granite. I finally requested someone who could help me with pricing who quoted me $ 80-​$ 100 a square foot for an intro level stone. I asked about their «sale» and she said that it was just for a couple of styles that she didn’t even offer to show me. If that is their sale price I would hate to see their regular prices. Save your time and don’t bother. I wish I had.

Ugggh this place. We went in after seeing their President’s Day promotion (free edging upgrade, tear-​out, etc) — we were the first customers in. The lady at the front desk was very nice. The man we worked with (Dave?) seemed shady as hell. No breakdown of the pricing (had to ask him point blank what the prices were per square foot), he took our measurements, turned his back to us, and went about ‘calculating’. No breakdown, no explanation, just «Here you go.» Wow, thanks.
Nope. I’ll go elsewhere.

This place is a major rip off. They are advertising a huge sale right now and their starting price was almost twice as much as any other bid we received.
I second the comment that they cater to an uneducated buyer who wont do any comparison shopping. Just because you pay to be on Tom Martinos list does not make you a good business.

After seeing the advertisement on Colorado & Company and the commercials, we thought we go by and look at some granite for our house. We walked around the entire place and they had a lot of choices, but NO ONE was available for questions. The receptionist didn’t say «Hi», not ONE person in that place ACKNOWLEDGED us in any way. We couldn’t believe it! We were there about 35 mins and finally went up to someone who looked like they worked there (as they don’t wear anything that would indicate it). She didn’t have time for us so we walked out (and still the receptionist didn’t acknowledge us).
Your CUSTOMER SERVICE is some of the worst we’ve seen. I’ll find granite elsewhere.

I’ve stopped by a couple of times, just to look around. Sometimes I’ll need a prefab top for a lone vanity or bar top or something.
Very bad vibes, everyone who works there that I’ve ever met is pretty much a creep.
They can’t provide a straight answer on any pricing. They have a Tom Martino endorsement and cater to uneducated consumers.
Unilocalers, if you need granite check out a couple of other outfits I’ve reviewed. If you need to get pissed off and ripped off, give them your business and your money.