Gymnastics Plus

My 5-​year-​old daughter took one class at Gymnastics Plus and we will never return. They are way more interested in their own rules than in serving customers. The facilities are run down and it’s a strange operation of gymnastics, karate and a copying center. The owner is not friendly or helpful, in the least. They don’t answer their phones or post a current schedule or information on their website. When my daughter had to miss a class, I called 4 times trying to get info on making up the class and couldn’t get through to anyone. I also called inquiring about birthday parties and I received a curt response of «we’re booked through Dec.» I guess they feel that they have a revolving door of wait list customers, so they don’t care if people stick around. I’d rather go somewhere that at a bare minimum at least wants my business; they treated us like we were a nuisance from the beginning.

We just started going there and love it. The staff is friendly and accommodating, making payment user-​friendly (i.e. they accept credit cards, send out reminder emails, etc.), making it easy to pay. The cost is well worth it, as the instructors promote fun, while still teaching the fundamentals.
Compared the other gymnastics programs we have tried (Dardano’s and DU), Gymnastics Plus is the best in every aspect. Highly recommended!

The coaches, Rosie and Cheri, get five stars. They are kind, personable, and attentive. The ladies on the front end get zero stars for being very rude and showing next to no customer service skills. The owner of the gym is nice enough, but couldn’t care less about our business, so, sadly, we are leaving. My kids and I will miss coaches Rosie and Cheri.

THEY JUST DON’T CARE
I had looked for a gym somewhere close to my kid’s school and found Gymnastics Plus. I called a few times, and every single time during business hours I got voice mail. I left two messages and never received a return call. I even visited the gym; and no one was in the office. I finally got a return call upon leaving a third message, and talked to a very nice lady who enrolled my son.
When we visited, my 5-​year-​old daughter was also with me and wanted to take the free class that was offered to her. About ten minutes into the class, I peeked in the gym and saw her squirming and holding her privates. I could tell she had to go to the bathroom, but waited for her instructor to notice and direct her to the toilet. A few minutes later, the instructor still didn’t see that my daughter desperately needed to use the restroom. I knew I wasn’t supposed to enter the gym, but I didn’t want my daughter to pee all over their equipment, so I started to walk in. Suddenly and older African American gentleman stopped me, and berated me in front of everyone for having the audacity to enter the gym. I was a gymnast once upon a time, so I understand that they don’t want parents walking in and out for safety reasons, but I was clearly trying to help my child to prevent an accident from happening, and I didn’t deserve to be chided for this.
The last straw for me was when the instructors were testing the kids on skills. There were about seven little girls in my daughter’s class, and all of them received a ribbon except my daughter. She was told that if she worked hard she would get a ribbon. I observed her clearly that day, and could see she was working very hard. I watched the girls on the vault, and my daughter did the skill perfectly. She still was not awarded a ribbon. My daughter was so upset she cried all the way home, which is a half hour from the gym. It was humiliating to her, and a little girl who had been bullying her the entire class, rubbed it in her face that she didn’t get a ribbon. She said that she didn’t ever want to come back, and I couldn’t blame her. The instructors allowed bullying and exclusion. You can’t do this to a little child. They don’t understand, and apparently neither do the cluesless instructors.
I am not a fussy mom, and believe in rewarding children who work hard, but this reward system is flawed and leaves children out. I am disgusted that they would treat children this way. I am through with this gym and will never return I only give it two stars because my son liked his instructor and the front office lady is nice, but other then that we had a negative experience from the get go.
Oh, and I emailed this exact complaint to them, and what a shocker, I got no reply. They don’t care about parents and they don’t care about children.

Vile management, so unprofessional and frankly not good at all .
Don’t waste your money, it is a run down dirty gym go else where they don’t deserve any business .i had a bad experience there and would not recommend it at all.
Rude .Rude & Rude

We used to love Gymnastics Plus for camps over school breaks and summer break, but cannot recommend them anymore for camps. Our six year old daughter is not a serious gymnast but loves the occasional camp. Gymnastics Plus has changed from an inclusive style camp to a highly competitive one where the «top ten» participants are very publically given aptitude place ribbons where all others get the dreaded «participation» ribbon. Competition is fine and we are all for it, where appropriate! To put the five year olds against seven year olds and seasoned gymnasts against novice in an unannounced ranking order competition was not what we would expect of a high caliber camp. Additionally, when I informed the owner that it didn’t go over well and there were a lot of disheartened young children leaving the first day of camp, a couple in tears, he couldn’t have been less interested. We will not return and strongly caution other parents against exposing your kids to such a callous environment.

My son and daughter were enrolled in two sessions at Gymnastics Plus. We signed up our son to help him build his confidence and help him with coordination. Recently, he has not liked his classes as much as he did during the first session. I found out why today. His instructor, Kevin L, was berating him in front of his whole class for not being able to perform a move. The instructor was impatient, frustrated, and slapping his hands against his forehead in frustration. My husband was right there and witnessed the whole thing because he was on the gym floor with my daughter during her tot class. When my husband confronted the instructor, the instructor’s response was that he was trying to help my son. There is no need to yell at an 8 year old boy in front of his whole class, period. I don’t see how his actions would help any little boy build confidence. It is a beginner’s gymnastics class for young boys, not the Olympics! This apparently is not an isolated incident, my mother in law has witness this behavior from the instructor before too when she brought my son to class. Thanks to this instructor, our son no longer has any interest in gymnastics!
03÷01÷12 Update: So, if I can give this place 0 stars, I would. We talked to the office staff about this instructor and the office lady told us that she would bring it up to the man in charge of the instructors, a man the call Mr. Tim. That was about a week ago and still no call from them. I guess they really don’t care about how their instructors treat students!

We LOVE Gymnastics Plus. My daughter has tried gymnastics classes at other local gyms, and this one is hands down the best. They are so amazing with all ages (my daughter just turned 5) and I’m especially impressed with how awesome they are with the little ones. My daughter has learned some great gymnastics skills, as well as discipline, turn-​taking, and following directions. We also just had her birthday party there and they did a FANTASTIC job. The kids had a blast and the party room was just perfect.

Eh. The kids enjoyed the classes — and really — that’s what matters. My business didn’t seem to matter much to them, though. They have lots of classes, lots of kids, lots of activity in the afternoon sessions which = not really any personal attention for us. The prices are really reasonable, though, and like I said, the kids enjoyed the classes. Just don’t expect much in the way of customer service toward you, the paying parent. I like it when businesses show appreciation for my business cause I’m a snob like that.
The younger kid classes (pre-​school) during the school hours are way less crowded and calm but if you have school age kids taking classes after school hours there are multiple classes taking place at once — the place is usually really crowded during drop off and pick up and felt a bit chaotic to me.
The classes were organized, though, and parents are able to observe either in a seating area up above or in an observation seating area behind glass on the lower level.
It’s OK. If the customer service was better it’d be more than OK. They act sort of indifferent towards my business and presence so I’m sort of indifferent toward them as well.
We are trying another place right now that does seem to appreciate our business and is also reasonably priced… have only taken one class so far so it’s too early to tell but you know I’ll update.