Hertz Rent A Car

When I am in Denver I always rent from Hertz on 2555 South Broadway. The reason is the staff their is super friendly and efficient. The car is ready and in great condition. This rental drove like a charm and great gas mileage for a full size car.

I’ve had very poor experiences renting from this Hertz location. The worst incident was when they offered to give us a free upgrade, but the new car was in horrible shape — the interior was filthy and looked like somebody had wiped their boots all over the seats. We had to come back and let them know that the car condition was unacceptable, and were given another car.
Somehow they didn’t record the switch properly because for weeks afterwards I was badgered by Hertz billing calls trying to collect money for damages to the car that we didn’t even rent. Huge hassle and waste of time, all because apparently they can’t keep track of the condition of their cars and who actually rented them.

Wish I could give them a 0. Absolutely disgusted with the service here. I had a reservation to be picked up at 4:45 at an auto body shop. When I called them at 4:45, they said someone else had a reservation at the same place i was at and they would just have the guy take me back to the facility to get my car. The guy shows up about 5:15 (30 minutes late for me and the other customer!) and he gives the guy the car. He then tells me that the other car to drive us back in, is 3 miles away so he has to run and go get it. So then, after about 45 minutes he comes back empty handed! «The other car was taken back to the facility on Saturday»… It’s now 30 minutes passed the auto body shops closing time. He said it would be another 20 minutes, so I said screw it and called enterprise! No problems with them at all! When I called the Hertz center, I got hung up on twice. It was nothing but excuses and crap. I will NEVER recommend hertz to anyone.

Make sure you see Allen! Awesome manager, overall cool guy. I was stressed about being denied my reservation at budget (extremely unfriendly staff) and stressing about the cost, especially because tickets aren’t cheap coming in from Hawaii! I was extremely tight on money and surprisingly Allen was able to rent me out a car CHEAPER than my quoted reservation price at budget! Everything was hassle-​free. Best experience I’ve ever had renting a car. He was a very personable guy, empathized my situation, didn’t push any extra add-​ons on me and sent me on my way in an awesome Hyundai elantra in under 10 minutes. Definitely seeing this guy again if I’m ever in the area!

I reserved an economy car, supposed to be like a Kia Rio, or similar. So I expected a small car, but one that would at least fit 3 people and a few bags. What we were offered when we showed up for our reservation was either a Fiat 500 2-​door hatchback (TINY!) or a Chevy Spark — a 2-​door electric car that was completely inappropriate for what we needed. Bent over a barrel, we ended up upgrading to a larger car, but it was a very unpleasant experience, and what was an already outrageously expensive car rental (over $ 400 for a week for an economy car? Nuts!) ended up costing approximately $ 650. Can you say OUCH?

Do not book online with Hertz. These guys are a total joke. We waited several days for a car with Sat Nav and then got one online. We received a booking ref that has no basis in reality. The staff in 2555 S Broadway said they do not get info from online company, they had no car with Sat Nav for us. Basically its pointless booking online, their own staff said this. They seemed resigned to having problems and were less than enthusiastic about their own company. They did offer a larger car for an extra $ 80 per day, cheers guys not! Doesn’t fill you full of promise does it eh. We are Irish tourists and we lost money through trips we organised but couldn’t go on due to Hertz as well as time and effort, 2 trips to shop and going online. We even rang 1 hr before picking up car and staff told us it was there for us. Friendly but unhelpful. We were given a customer support number as I wished to show my dissatisfaction and still had hope that they could sort it out. Customer service directed us back to the original store, person at customer service had nothing to say, bit of a catch 22, (or a Hertz 22 perhaps). My boyfriend works for a top 10 American company who recomend Hertz all the time. We were very surprised at the bad service and lack of customer support No joy, very upsetting as we missed out on red rocks and rafting. A black stain on an otherwise fantastic holiday in Denver. Go Rockies!!!

Do not rent from this location! Just picking the rental car up was a fiasco. We had to pick the car up by 8:00 am because we had an appt. the clown working there left the store and left a note on the door that he had to step out. We waited for 20 minutes for him to get back! The original rental agreement was for three days. We asked for an extension through the weekend but were told that the car had to be back because it was due for an inspection. We took the car back on friday night and left the keys in the Dropbox. Then, we received a bill for a week rental! My husband called and spoke to Tyler in the office to clear things up. Tyler was not helpful at all and actually somewhat belligerent. He refused to reverse the charges. We are attempting to deal with this situation thoroughly the corporate office who has also proved to be very unhelpful. We are now disputing the charges through the credit card company. I’m also filing a complaint with the BBB. My husband has been a loyal Hertz customer for 15 years. We are flabbergasted by the lack of customer service with this situation.

I rent from this location 3 – 4 times a month. And every time I am very well taken care of, the staff is very knowledgeable and helpful in meeting all your needs or resolving any doubt. And whenever any issue has arise with my rental be it large or small the staff has always been able to resolve it. I highly recommend this location for all your car renting needs!

Somehow our reservation got cancelled in the system when we never cancelled the reservation. We found this out only 2 hours before we were supposed to leave for our trip. We called and apparently there was an oversold situation in the city. We were livid, and I’m sure I was not pleasant to speak with, but Walter saved the day! He said he would call me back if he found anything and I really didn’t think I’d be getting that call. He really bent over backwards and saved our trip. I cannot thank Walter enough for going above and beyond for us. He was so great!

Do not rent cars here. I was a few minutes late for my reservation and they gave my car away. They proceeded to yell at me about being late and that it was my fault. In about 2 minutes I found a cheaper car at Enterprise.

Stay away from these clowns. In an industry which reeks of rip off and huckesterism, these flim flammers truly take the cake, and the bakery too. Forget about the sterile atmosphere, these soulless clowns that populate the management ranks, in a better world, would be doing twenty to life for grand theft auto.
The manager, can he be over the age of twelve, Gerad, is an obnoxious liar extraordinaire. I went there on a insurance claim and here’s the scam. When they tell you the car costs a certain amount per day, be sure to ask what the real cost per day is, otherwise, you’ll be headed for sticker shock and awe upon the return. Your insurance company will pay a certain amount per day but the boys at Hertz will do their best to get you into a car that exceeds that amount and then obfuscate the real price. I didn’t even sign any documents; they just have coupon from the insurance company and send you on their way. When I complained I was never told of the costs and they couldn’t produce any documentation to support their claims, they resorted to all manner of idiocy.
When I tried to address this with the «manager», he insulted me, lied, and hung up on me and I hadn’t even begun to tell him what I really thought. He referred me to his boss, the blind leading the blind, who refused to return my calls. Ultimately, I had to fight it out with the help of my credit card company.
I wouldn’t use their autos if I was spun out a mile away from the finish line and hours ahead of the next driver in the Indy Five Hundred. Their management team would surely be waiting at the finish line with a freshly sharpened guillotine. You’re better off thumbing it to your next destination!

State Farm arranged a rental from Hertz for me while my car was in the shop. This location was the closest to my house and the shop so my first car came from this location. Yes, first car. But more on that in a second.
The gentleman who picked me up at the shop was very friendly for first thing in the morning even though he had what I thought to be an overpowering amount of cologne on. We got to the office, which is currently being remodeled and we went through the rental process. If that was the end of this, it would have been a 4 – 5 star review.
Unfortunately, as I drove to work, the cologne smell didn’t go away. And lingered on me at work, giving me a headache. As I started to drive home, I realized the smell wasn’t the agent but was in the car and rolled down all the windows while driving down 6 on a chilly night. We attempted t air out the car in the garage overnight. It didn’t work and, as I drove to work the next morning, made the realization that the smell seemed to be coming out of the vents.
So when I got to work, I called the office to request a replacement. I was a bit put off when the agent asked, «Oh the smell is bothering you?»
Like he knew about it before renting the car.
That bothered me, and it bothered me that they were less than helpful in finding me a replacement. I had to call around to get one. It also bothered me when they called me asking where my car was being repaired because it wasn’t at the body shop that I took it into get repaired at. After I was done panicking, I called them, it was there.
So two stars. Honestly I was tempted to give them only one, but I can’t complain *too* much about a free service provided to me while my car was being repaired. That being said, while I don’t rent cars often, I definitely won’t choose Hertz in the future. I usually go with Enterprise or Avis and I’ll continue to do so.

I have a real trust issue with the people at this location! My car was hit by another driver whose insurance provided me with a rental car while my car was in the shop for repairs. On 4÷10÷2013, as instructed by Brad at this location, I returned the rental to the repair shop — Brad said returning it to the shop was as good as turning it in directly to Hertz, even though Hertz would not pick up the rental until the next day. The insurance company later advised me I was personally responsible for a ⁴⁄₁₁ rental day cost. I contacted Brad at Hertz who told me on numerous occasions credits were being process for the ⁴⁄₁₁ rental day since it was their mistake. Finally, after many phone conversations with Brad, on ⁵⁄₁₃ I told him since a credit had not appeared on my credit card I was disputing the $ 34.95 charge with my credit card company. American Express just notified me Hertz is crediting the $ 34.95 charge to my credit card.
It is a small amount BUT the fact I was lied to several times that credits had been processed I felt it only appropriate to dispute the charge and am I glad I did!
Moral of the story, GET EVERYTHING IN WRITING FROM THE PEOPLE AT THIS LOCATION.

Very good service.
They delivered the car to us at Addison Auto (where our car is having body work done. Again).
Lee was super friendly.
I only have to sign my name once. AND, NO INITIALING.
They followed up the next day with a phone call to see how we were doing.

Our car is in the shop for repairs (thank you very much to the schlub who took out our door and side panel :-() Our favorite auto repair shop, Addison Auto (see 5 star review) arranged for us to have a rental from Hertz. The Hertz rep met us at Addison with a new compact car for only $ 17/​day. They also include a full tank of gas at only $ 1.50/gallon — wish we could find that deal around town somewhere.
They made the process easy and fast. Thanks Hertz. Hopefully we won’t need this service again anytime soon…

I was less than enthusiastic when my fiancé’s car broke down last week. We just moved here and own only one car at the moment, so it was especially disappointing that we needed to get a rental car and couldn’t get to a facility. We called Hertz near the ‘hood, they picked us up within minutes and took us to their location. The return was very easy as well and the daily rate was reasonable and not significantly more expensive since it was a city location. The office was not pretty and it had a strange odor. Minus 1 STAR for the lovely girl in a wear-​to-​work outfit and stiletto heels breathing in the poor air quality all day.