Highland Green Cleaner

They ruined my husband’s wedding suit! The label clearly stated ‘dry clean only, do not wash, iron or starch.’ But they did all of the above and the pants shrank two inches in both the legs and the waist. I did not drop off the jacket or they would have shrank that as well. And they didn’t even get rid of the stain!
After several weeks of being told the owner was out of town, I finally got ahold of the owner and he told me it was a «manufacturing problem, not his fault.» Please, it was a Hugo Boss suit from Nordstroms, not a cheap suit, and Hugo Boss is not known for cheap fabrics.
I choose to support a small business, but the owner would not own up to his mistake, what a shame. When I drive by and see someone walking into Highland Green, I will slow down and divert them from this business, and hope they don’t make the same mistake I did.

I would recommend NOT doing business with this place. I had an issue with one of my shirts coming back with a small hole. The owner would not call me back even after I asked the teenager at the front desk to remind him three different times.
Therefore, on my next visit I asked the teenager to call the owner while I sat there and watched him (to make sure it was done). Ray, the business owner then chewed out the teenager and told me the customer to «go f_​_​k myself» with the teenager still on the phone.
I understand this cleaner may or may not have damaged my dress shirt. I have no proof it was not damaged prior to drop off… But to speak this way to a customer with a young person right there is unacceptable. Again, there are better places to take your dry cleaning business to in the area.

The absolute worse «Dry Cleaner» ever.
I had only used this business 3 times and wasn’t sold. On my third visit/​pick up. I took my clothes home, removed the Dry Clean plastic and found a similar red stain on 3 items… Keep in mind one of the shirts had never been worn. I thought, no big deal, I will simply take the items back to the cleaner and they will try to remove the stain. WRONG! The counter employee, explained once the items left the cleaner there was nothing he could do. I spoke with the manager, who was angry and upset that his employee caled him. The manager, quickly said there was nothing he would do and accused me of placing the stain on the items (what the ??) …2 of the 3 shirts were still on the hanger and had the dry clean wrapper on them? I tried to reason with him but he hung up the phone and refused to take my follow up call… FYI — I took the shirts to my old dry cleaner, Park Hill Cleaners, who does spot removal on sight and they advised, that the red stain was Crayon. I had Crayon smashed into my clothes. I have no kids and I do not write contracts in Crayon… In the end the other cleaner was helpful and solved the problem. This place caused a problem and was rude and unwilling to help.

I’m surprised that this place hasn’t gone out of business yet!
I took my clothes in Thursday April 12^th, 8 shirts and 3 pants. I was told by the woman working that day that my clothes would be ready for pickup Saturday April 14^th sometime before they close at 5 (also stated on my paid receipt). When I went before work to pickup my clothes that Saturday around 4:15, the young man working couldn’t find my clothes. He called his boss and he said to come back Monday April 16^th. 1^st MISTAKE
When I went in on Monday, the same young man was there and told me that when I first dropped my clothes they didn’t count the right # of shirts and that I owed them additional money. I tried to pay the young man but he couldn’t figure out how to process the transaction because I already paid. He said the additional shirt was on the cleaners. When I finally bring my clothes home, one of my white shirts was stained. I ended up throwing it away as I was over the entire experience. 2^nd MISTAKE
At the end of the day I do not recommend this establishment. Might be a cheaper cleaner, but not worth the bad customer service.

After two months of leaving messages (by phone and in person) regarding ruined items, the owner (Ray) called back today. He said the issues were mine, I should bring the dress and shirt back to where I’d bought them, and since today was the first he had heard of this, there was nothing he could do. He argued and hung up on me.
I have lived in West Highlands for three years. Until now, my experiences with businesses in the community have been fabulous. I know that it is not uncommon to have items ruined by a dry cleaner, but Ray could have handled the situation better.

I didn’t think it was possible but Ray got the clothes cleaner than when I bought them! Joking obviously but I was really impressed by the service. I can’t believe I let the place I use in Edgewater charge me so much for so long.