Investor’s Realty

First off I want to say I have NEVER put a review out on Unilocal because I don’t want to be a part of this movement BUT I feel the need to let others, that may potentially use IR Denver in the future, know what they might be getting into. I have rented homes and apartments for over 15 years and this is by far the WORST I have rented from. There was a sewer pipe that broke which flooded our basement with HUMAN WASTE (needless to say it smelled). It took IR Denver 6 months to fix the pipe and to clean up the basement and it is STILL not finished. Our garage door was broken and it took them 4 months to fix that. The dishwasher was broken and it was months before they would fix it and the person that replaced it left a HUGE hole in the floor and it is still there. It is very hard to get a returned phone call form them and they get upset with you when you try to get what is wrong resolved. This is just a short list of all the issues we have had since we have been here… but you better believe that they get their fees and rent from us on time. If they did not, I am sure there would be no hesitation to charge us more. I understand that things happen but if there is an expectation to have good and respectful tenants then the same should apply for the owner of he property and property management company.

This company is poor at getting things maintained and the maintianance guy never
paid me (for repairing appliances).
I am an appliance contractor and worked for 2 months for these people. I went on 11
repairs, and the tenants where all frustrated and 2 told me they where going to
the housing authorities because their garbage disposals hadn’t been working. 1 lady
said it was 5 months without a disposal and the other man 3 months. The ladies
house had a terrible smell from the disposal that was non used for 5 months.

Of all the companies I’ve rented from, Investor’s Realty is the worst. They would never answer the phone during business hours and take weeks to return phone calls. We put in maintenance tickets that were ignored, and when they were having the deck repainted at our place, nobody told us, and some painters showed up randomly. They have terrible «customer service,» and y couldn’t care less about their tenants. If you have an issue, don’t expect to speak with a person; expect to be ignored.
Don’t let the five-​star reviews from Paul G. and Amy G. fool you. Paul is the owner, and Amy is his wife. Shame on you.

Unfortunately, IR Denver is the WORST property management company I’ve come across in over 10 years of renting in different cities. They are not only extremely unresponsive but when they are responsive, they are rude and unorganized. The worst thing about them is that they do not keep any level of proper maintenance. We’ve had to call several times (10+) to get things like mice infestation, a running washer and dryer, broken pipes, etc. fixed. As a property owner, I would not be comfortable trusting them as they are not maintaining a level of decency that keeps the value of the house and keeps the tenants safe. If our house blows up, I will not be surprised. I’ll be reporting them to BBB and can’t wait to be rid of them.

I happened to notice that the reviews for this company were dismal. However, I am currenlty a property owner with 14 of my homes being managed by IR and I’ve had nothing but a positive experience. I can rest assured that my homes have good tenants, are being properly cared for, and they contact me with actions that need to be addressed right away to keep my homes in great conditions.
I do know this office has let go of Jill, and while I didn’t work with her personally, I have had great results working with Duane and the maintenance team. I hope this review helps tenants and owners consider this firm. They are growing and have a great porfolio of properties, and I’ve seen them stay on top of all service issues in a timely fashion.

Jill’s poor customer service skills and generally negative personality make her a difficult person to work with. From the first phone call she was rude. Despite her lack of knowledge on more than half of our questions (including questions about the lease) we rented the apartment. It was great! How had it been on the market so long? Oh, yeah, because the landlord went through IR. Upon moving in we completed the typical walk-​through form and took photos of everything that the previous tenants have left including numerous and very noticable carpet stains in the bedroom. I included Jill on this information since she had mentioned that she takes a walk-​through video herself. She claimed that she saw no stains. Okay, you literally have to be blind to not see dark red and brown stains on a cream colored carpet. Or, like I’m guessing was the case with Jill, you had to have not done your job at all and no video was completed or you just didn’t bother to look! I even mentioned these stains during our first tour! I have asked numerous times for a copy of the video and I have not received one. Her supervisor was less than willing to listen to my concerns about my security deposit which would be at stake and my bad experience working with Jill. She eventually listened to the first concern but you would think that a supervisor would care about her employee’s performance. Alas, I am now working directly with the landlord. I’m glad he had the sense to drop IR aside from the rental process. Honestly, he doesn’t need them. I could do a better job at «selling» the apartment than Jill did. I was really hoping for a better experience with IR Denver. Hopefully they still have time to redeem themselves.

I have contacted many agents while planning my move to Denver and there are only two I would reccommend. One of them is Invester’s Realty.
I dealt with Jill and have had prompt responses to my e-​mails and she was very pleasant when I called her.
I applied for a property and was accepted. All this was done within a 24hr window. Impressive!

Our experience with the maintenance department IR uses was way below our expectations. If you want hassle free property management, run from this company as fast as you can! Our property was put at risk by the people hired to do repairs to our rental. We were fortunate that our tenants contacted us directly to let us know what was going on. You might not get so lucky.

On the first call that Jill answered, she was constantly talking to her husband and interrupting our business call. I finally relayed what I was looking for and she said Bill would call me back. He never did. She called back the next day and said «we’re passing on this property» without any kind of discussion or negotiation. This is a horrible way to do business and very short-​sighted. Be very wary of this unprofessional organization (I hesitate to call it a business); they have no sense of what it means to own and operate a property management company. They are childish and obstinate in their approach.
Luckily I have contacted REL and so far they seem great.

Bill and his team at Investors Realty have managed my property for almost 4 years now and I cant tell you how happy I have been with all aspects of the management process. I moved halfway around the world
so I needed a group that could deal with the entire process.
I wouldn’t hesitate to recommend them to anyone needing these services.

I’m glad the last poster had a great experience. I was really hoping for one with them as well as I really liked Jon when we met in 2006 re: my house. He did an amazing job and found me a renter in a few days. But that is where the greatness halted. The first 4 months we had to call the office to find out why we had not received our check in the mail. And after the first few months we were also not called when small service calls were made although we were told they do that out of courtesy so owners don’t just see the bill on their monthly statements.
We had to fire IR at the end of the year as we found out they also weren’t very timely returning our tenant’s calls.
But recently I asked if they had move-​in photos from 2 years prior and Jon emailed them back to me very promptly. I was impresed he even had the files still!
I hope they have gotten things sorted out. But was burned too much previously to ever feel comfortable with them again.

I was referred to Bill at Investor’s Realty from a friend that had her property under his management. I met with Bill for an hour, signed the management agreement, gave him the keys to my Denver condo and moved away to Chicago. That was in December 2005. For the next 3 and a half years all I have had to do is give authorization on a couple of repairs and wait for my rent check to come in the mail. Bill and Jon were great to work with on the property management side — they helped me out with tenant problems, HOA issues, move out cleaning and re marketing as a rental, etc. My involvement was limited to a handful of phone calls over those years.
After my last tenant moved out, I asked to have the property listed for both sale and rent. Bill and Jon did a great job getting the property ready to be back on the market and then hooked me up with Shauna, a new agent on the Investor’s Realty team. They were able to get me two rental applications and an offer to buy within 10 days of being on the market. The unit adjacent to mine had been listed for 3 months before I put mine on the market — it is still listed. I closed on the sale of my condo 26 days after the initial offer came in — and I never even had to leave Chicago! Shauna took care of all of the leg work with the buyer’s Realtor, title company, HOA, etc. Bill did the close for me with a power of attorney. The best part about it — my condo sold for $ 30K more than anything else that has closed out of my complex in the past 3 months.
If you have a rental property you need managed — Investor’s should be on the top of your list of management companies to interview.
If you are looking to sell your property — Investor’s Realty is truly a full service shop and the service they provide is second to none.