JW Marriott Denver Cherry Creek

I’m highly impressed with the JW. Even prior to walking into the hotel the staff was courteous and very helpful. The front desk employees were thorough and made the check-​in effortless. The room was very clean and nice. The lobby is decorated well with a downstairs restaurant for your convenience. A spa on the second floor and numerous conference room space makes this an amazing hotel to stay in. In my opinion price was moderate. The area is fabulous with restaurants and shops within walking distance. I will defiantly recommend this hotel to those staying in Denver.

Beautiful lobby. Wonderful location. Very attentive hotel staff. It is a terrific place to visit. The inside courtyard reminds you of southern California. The restaurant has a very nice Decour and is very inviting. However, the waitstaff and cooking staff need more training and better discipline. The food was reasonably good but the coffee was warm and the toast was burnt.

It’s a JW. It’s a nice, upscale hotel. I don’t know if it’s $ 200/​night nice, though.
Pros:
— Awesome gym
— Restaurant inside the hotel called «Second Home» is pretty good
— Great views of the Rocky Mountains
— Free chocolate
Cons:
— $ 35 valet park. There’s only a limited number of street parking spaces, so you’d have to valet if you arrive late.

Great hotel, right near the Cherry Creek mall. The service was excellent. The room was nicely sized, clean and had a great bathroom. If you’re a Marriott rewards member, you can check in early online and you can also do things like request extra pillows or towels. The lobby is cozy and warm and there are great restaurants and bars in the neighborhood.

It is rare to be wowed by service, especially at a hotel. I needed to utilize the valet at the Marriott and was pleasantly greeted by Mohamed. He was professional and genuine in our very few moments of interaction, and he left a big impression. He went out of his way to accommodate me, and that is forever appreciated. Likewise, I’ve had nothing but great experiences inside the doors of the Marriott – great bar! Cheers to them for upholding a great establishment, and thanks to Mohamed for the «above and beyond» service!

Painful bug bites at 2 am awaken me on my bed. Imagine my panic when I see a bug running around my bed… Thanks to the staff that was available, he was able to give me a new room. He even took the bug for inspection. But I lost hours of sleep and became ill the next day. I am here for work not leisure. 8 am meeting that day. I had to pack at 2 am to move to another room. I left some body wash and they throw that away as well.
Next day, no word from General Manager still have not contacted me.
Cleaning crew threw away my food while I’m gone, though I’ve left a note to keep it in the room. I called front desk and they say «the cleaning staff doesn’t speak english well.» I thought for paying $ 350/​night they’ll screen people with more «communication» standard.
I’m expecting them to charge me for whatever service/​tax that I did not expect. I can’t trust this place with my belonging. Customer service is trying but in the end still disappoints me. Will not be coming back here again.

I have stayed at this hotel 2 times a year for the last 5 or so years, and it has always been great — until my last stay in early October. At first everything was great and once again I enjoyed my stay at this hotel, until I received the bill sent to me via e-​mail once I departed. I was charged $ 250 for smoking in the room, but I don’t smoke and I didn’t smoke in this or any room, EVER.
I called the property’s Accounting Department who said that a «glass pipe with resin on it» had been found in my room after my departure and thus the reason for the charge. I tried repeatedly to explain that I do not smoke and that the pipe was not mine to no avail. I tried to talk to the front desk manager who was «not available» so I left a message and never hear back. I tried to talk to Director of Operations who was unavailable and has not returned my messages. They are eager to charge me but won’t talk to me.
What is truly troubling is that the hotel is assessing a $ 250 fee without any effort to reach out to me at all. No benefit of the doubt, no review of my many past stays (and behavior as a guest), no consideration of my patronage. No customer service just a $ 250 charge. If a «glass pipe with resin on it» was found in the room it does not mean it is mine, more likely the room was finally cleaned properly and this «pipe» which had been laying there for god knows how long was finally found.
Be aware that Denver’s recreational marijuana laws bring in many people on business and pleasure looking to enjoy this local freedom and these people can stay in the same room as you. The staff of the hotel is providing a great disservice to the chain and the property by refusing to talk with me and charging me without consent or actual proof that smoking took place in the room.
Most disappointed by the staff and senior managers behavior at this hotel. I loved the property but WILL NEVER GO BACK AGAIN. Beware, because this can happen to you too, whether you did or didn’t do something, is all up to what the cleaning staff finds after you leave regardless of who’s it is. Truly a poor show all around by the senior management.

We have stayed at this hotel many times over the past several years. We love the area and have enjoyed the JW. But something really off this time. Room I wanted was not available cause they made a mistake in reservation. Keys kept not working. Music and TV in fitness center not working. Getting hung up on when calling the operator. Food not being replenished or being cold on the concierge level. Managment is really missing taking care of the details.

4^th or 5^th time back at this location. A real gem and again I see that same staff which tells you something about working there.
Love the location.

Although the hotel was nice and clean I was extremely unnerved for several reasons…
1. I was told I could check in at 10am as I was coming in from out of town for a wedding and i was in the bridal party. The room was not ready until around 2, that’s a full 4 hours where I had no where to go!
2. They had said they would call me when it was in fact ready. They did not contact me then when I finally called them they said they had forgot to call me and the room was ready! Are you kidding me?
3. There was not even a refrigerator therefore a whole case of really nice beer for after the wedding went bad!
I just can’t believe that after spending $ 300 for ONE NIGHT that the place was so inefficient! Plus, they don’t tell me in at any point in time that they hold an extra $ 75 incident fee. When I called to inquire the guy made me feel like an idiot saying all hotels do that and don’t notify the customer. Is that even legal! Overall it was just simply overpriced and a lie when they said the room would be ready! Wouldn’t recommend JW at cherry creek as there are numerous places that are way more affordable and are honest about what’s up!

We’ve been here twice and this is now our «go to» place when we want a weekend away down in Denver or Cherry Creek (we live in Boulder).
First off everyone who works here is nice. Yes they’re courteous and professional but nice makes it even more pleasant.
Second it is beautiful without being ostentatious. That’s super nice (and rare in Cherry Creek).
Comfortable beds, greater water pressure in the shower, good food (I’ve only had breakfast and room service for evening dessert).
It also has an inner courtyard that during the early afternoon is very quiet and peaceful. Great place to get a beer and read.
And finally, this last time it was our 30^th anniversary (go us) and they delivered a cheese plate with wine and a really thoughtful hand written note.
As I said, very nice people.

I stayed at this place for a month and it was great. The hotel staff were very polite and friendly. I was put on the 7^th floor facing the east and it was amazing waking up to the sunrise every morning. Hotel soap and shampoo were terrible so I went and got my own set. There was no laundry room so I had to go offsite to do laundry which was annoying. Other than that, it was a great hotel!

I was lucky enough to win a one night stay at a silent auction including valet parking (normally $ 37/​day) so this was within my budget so I got to enjoy this treat. The location is fabulous for shopping, Cherry Creek dining, etc… The staff was very friendly and professional, the clientele was fun to watch since it was the designer crowd that I could usually not afford to be near. The room was very comfortable, the bathroom was large, nicely appointed and clean. The onsite restaurant Second Home has great cocktails and food, we had fabulous massages at the on site Antoine De Chez. The one downer is no pool or hot tub (it appears they may have used to on the 3^rd floor, but was scratched out on the elevator).
We also thank JW Marriott Cherry Creek for the bottle of Chardonnay we received at no charge since we were there for our 2^nd wedding anniversary. I wish I took a picture of the bottle of wine since I not usually a fan of Chardonnay this was very good. I hope to return here for another romantic getaway/​night on the town option and if I see it on another silent auction I am bidding!!!

Great location, nice lobby, good room. If I didn’t get the room for $ 270 instead of the standard $ 410 this would be one star. First, 6 month old brown orange juice in the fridge, no tonic water either which seems odd.
Sheets had a few small holes and pen marks, worn down. Towels were rough and worn down also. For a JW the place was ok, but housekeeping and those managing these rooms is very poor. There’s really no reason to have such old towels and bedding. Coffee is fairly poor along with old swollen creamer packets.
And luckily I checked my VISA because they double charged all my room service! I’ll try to avoid this, and it’s too bad really as the hotel itself really nice, but the amenities and housekeeping are really poor. I’m also assuming some ok management plays a part in this.
Oh yes, besides the poor housekeeping they took a $ 3 tip and just left the room untouched! My feeling is one of the cleaners is going through the rooms grabbing tips before other cleaners get to them. The fact I came back early must not have given them time to get back into the room to clean it. I reported this to the front desk and it was taken with a grain of salt. I’m just glad nothing expensive got stolen! Use the safe!

Stayed here before I actually moved to Denver 3 years ago, but back then the rooms were super nice. Now we frequent the bar on the weekends. It’s definitely a chill place to hang out when you want to be around people and still have that downtown night clubbish vibe without actually having to leave cherry creek to experience it.

I was really looking forward to staying here as it was my birthday and I found a good deal on groupon. My husband and I have walked past this hotel many times being locals and have always thought it would be fun to stay for the night for a little «Staycation» and enjoy everything near by.
Pros:
In walking distance to everything, mall, restaurants, whole foods and move theatre
Cons:
The view… we looked out over another building roof… not impressive at all
The stain: there was a stain on our shower mat and when I told the front desk on our way out to dinner they said they would bring someone up to change it out. Well… got back hours later and STILL the gross mat… WOW not what I expected at this hotel. I had to call down and ask again for them to come up and get the GROSS mat out of our room.
Also, with it being in the high 80s it would have been so nice to have a pool at the hotel. But with no pool on site they offer a pass to the Jewish Community Center. Problem is, they don’t even open till 1 PM on Sat… and it is a 10 minute drive so it is just inconvenient.
Thankfully we had bought at a discount otherwise I would have been really upset. Unfortunately, this experience was a lot different than I had imagined…

Awesome venue for ppl watching.

To start with, the JW Marriott in Cherry Creek blew me away.
As you enter the hotel, the first thing you notice is the ART. The JW prides itself on it’s artwork, and you notice it everywhere: the lobby, your hallways, your room.
The second thing you notice is the world’s largest cell phone:
And yes, you can use it. It’s a touch screen and VERY cool. My sister was mesmerized by it.
The room was SO chic, with maybe my favorite color combination in a hotel room so far: Strong blues with creams and whites, an orange accent chair and wall décor.
The beds were AMAZING. Soft, with light linens. I really like when hotels have light linens. I know it’s silly, but I hate being covered with a blanket or duvet that weighs approximately 90 pounds. A light, warm linen in all I need. That and worn in pj pants and I’m down for the count.
The bathroom was stunning. HUGE, marbled and gorgeous. I loved the wallpaper, the massive tub, the glass shower. Although, for the life of me I can never understand what phone call is so important that you have to make it from the BATHROOM.
The views from our room were stunning: the mountains and the city. You don’t see that very much, it’s usually one or the other in most hotels.
We also had a great view of these people’s AMAZING apartment patio. That’s not creepy at all. After we settled in, we headed through the hotel to their in house spa.
The JW Mariott was kind enough to grant me a complimentary facial at their spa, Antoine Du Chez, which I believe is french for «MOST AMAZING THING EVER.»
Having never had a facial before, I can tell you that it goes like this: Lay down in chair. Rachel (who was so nice and pleasant, I would absolutely request her again) turns brightest light in the world onto my face. «Hmmmm…» she says. Then, there is a series of liquids put on my face. Glop, glop, glop. Rachel rubs it around. It’s nice and cool. Then she wipes it off with a warm towel. More liquid is poured onto my face. It’s a mask and it dries. Cucumbers are put on my eyelids. It feels strange.
Then it’s wiped off with a warm towel, followed by something that mildly burns, in a good way. Through it all, Rachel is chatty and lovely and makes no mention of the surely confused faces that I am making. Then she works on my blemishes as she gives me tips for my skin. I also had a head, shoulder, arm and face massage. All in all, my facial took about an hour and a half. To be honest, most of the time, I had no idea what was going on — that’s just the nature of the facial — but I knew that it was doing something. My skin tingled and felt stripped bare. She did wax my eyebrows — and that was great. She said «Oh, you need to pluck really BAD!» and I thought, «Sad. I did this morning!» There are more glopping and more rubbing. I believe the name of my facial was the ZO Power Special.
At the end of my session, Rachel raised my chair and handed me a mirror.
I gasped. My skin was… GORGEOUS. It was young and scrubbed clean. My pores had shrunk and my whole face just GLOWED. I was sold on the facial. I don’t want to brag, but my skin kinda looked like this:
Since I had the facial, I have had less breakouts, cleaner looking skin and I have gotten numerous compliments on my face! Like a visitor to a tent revival, I’m a BELIEVA!
The next morning my posse and I dined at the JW’s restaurant, Second Home. They have a pajama brunch on Sunday’s
Did you head that people? PAJAMA BRUNCH. As in, you wear your pajamas! To this gorgeous restaurant! They even have ROBES for you.
I wish I would have known that, because I have a really cute pair of matching pjs that my Mom bought me for Christmas last year, but I just had a lame T-​shirt that said «Peanut Butter and Jelly» on it, and inappropriate shorts. I’m sure the diners wouldn’t appreciate that. Maybe next time… but if you go, bring your pjs! My lack of pjs didn’t keep me from enjoying my pancakes.
The restaurant offers great views of their fabulous (and I mean that with a capital FAB) outdoor patio. I’ve delivered weddings here before and I know that it is one of the best places for a reception I’ve ever seen. The fireplace, the cozy chairs. it’s the perfect place to curl up on an autumn evening with a Strongbow and a couple of friends.
There were other amazing things that aren’t covered here: Like our night enjoying the rooftop hot tubs, or Second Home’s fantastic dinner menu, or the other spa services that the girls raved about. All in all, I can say that I LOVE the JW Marriott in Cherry Creek. Besides being in one of the best neighborhoods in Colorado, the hotel itself is the definition of eclectic luxury. Its one of my top three hotels in Denver.

This would have been our choice for our wedding reception had the space we wanted been available on our date.
The pricing was surprisingly reasonable for the location and what they offered. We were looking at around $ 13k for our reception if we booked here. This is only for food and space rental and did not include alcohol or dj or any of the other costs that need to be considered. But after calling a different hotel and hearing that they had a $ 22k minimum for food and drink, the JW Marriott seemed more than reasonable.
The patio area was ideal with its indoor outdoor space and cozy firepit, access to the restaurant and bar, and café string lights. There was a really great flow to the venue and it felt like it would be a very intimate setting for our event. They were however booked for that particular area on our date, but offered us another one of their 3 wedding venues in the building. This to me was a little bit of a turn off. Getting married (or in our case just having a reception) in a hotel where two other couples are doing the same felt like I was in a wedding factory. Big Business, I guess. We declined their offer to move our date, despite how much we loved the patio area for that particular reason.

***JW Marriott aims to offer understated luxury and the beautiful and elegant JW Marriott Denver Cherry Creek really delivers on that goal; it is superior to other JW Marriott properties I have stayed at in the U.S.***
There are a few JW Marriotts throughout the country and some are very new buildings (JW Marriott LA LIVE) while some like the JW Marriott Houston occupy long-​standing buildings. This JW Marriott is a relatively new hotel and it shows. There is a fresh, contemporary look throughout the hotel. The hotel also features nice artwork near the meeting rooms areas as well as around the elevators on each floor.
Rooms continue the nice and subtly upscale trend. The rooms are contemporary and feature a good color scheme. There are flashes of color throughout the room (dark sea blue throw pillows, orange throw pillows, orange chair, even one wall painted dark sea blue). All the colors go together very well and I like how the dark sea blue wall combines with the beige wall to create a very striking look.
The bed is nice and it features an attractive beige padded headboard. The room has a simple but also upscale and luxurious look that the JW Marriott LA LIVE lacks (which is luxurious in parts but not as a whole). The room also has nice features not found in every Marriott brand hotel like an in-​room safe and a minibar.
The bathroom is nice too. It is huge with a great long counter top and a very big and attractive mirror. The bathroom is also equipped with both a soaking tub and a glass shower – something you would expect to find in an upscale Las Vegas hotel but not a regular hotel. The room also features another Vegas touch – the TV is on when you enter and it features a welcome message as well as a slide show of JW Marriott images and lounge-​like ambient music.
Marriott Rewards Gold and Platinum members are given access to the Concierge Lounge and it tops other Marriott brand Concierge Lounges in several ways. First, this hotel’s Concierge Lounge is open 7 days a week for both breakfast and nightly appetizers. The Concierge Lounge also provides complimentary alcoholic beverages at night. It also features a great individual serving coffee machine with real milk (like the one at JW Marriott LA LIVE) that dispenses coffee house quality coffee drinks and hot chocolate.
The lounge also features a great variety at breakfast – two breakfast meats (sausage and bacon) and a potato hash (with peppers, cheese and onions) as well as the typical Concierge Lounge staples like scrambled eggs, fresh fruit, oatmeal, yogurt, juices, breakfast pastries, breads, and cereal (better selection than most lounges with several healthy and sugary options).
In terms of nightly appetizers and desserts, this hotel was nowhere nearly as good as JW Marriott LA LIVE. Their nightly appetizers were also a notch below JW Marriott Atlanta Buckhead. There was crostini topped with a taco-​like mixture of chicken, onions, peppers, and cilantro (okay and fresher than the frozen food-​esque items at several Marriott Concierge Lounges but nothing special). There were also figs topped with goat cheese, which were decent as well as salmon mousse – very dense with not much of a salmon flavor.
The best item was their selection of cheeses (really good blue cheese as well as brie and a few firm cheeses). The garnishes could have been better though – decent dried fruit but crackers (instead of toasts) and soft pistachios. Desserts featured standard looking cookies as well as mini cupcakes and blueberry bread pudding (neither were that great). Service at the Concierge Lounge at night was exceptionally attentive and friendly.
The fitness center was a decent size and nice (good hardwood floor) – good treadmills and ellipticals as well as other machines. The fitness center also featured chilled towels and bottled water.
Service throughout the hotel was very good and consistent with Marriott’s high standard.
Room rates are high, but some weekend room rates are pretty reasonable when compared to other JW Marriott properties.
This JW Marriott is located in a very posh shopping area outside of Denver. It is great if you are planning on shopping and there is at least one highly rated restaurant nearby (Fruition). Still, you might find hipper and more interesting neighborhoods in other parts of Denver or Boulder.
This JW Marriott is a very nice property with very few flaws. Excluding The Cosmopolitan, the rooms are the nicest of any Marriott brand hotel I have stayed at and the common areas (like hallways, the front desk, the comfortable and upscale lobby area) also have a simple and clean luxurious look. The Concierge Lounge has many benefits, but I wish their nightly food was as good as other JW Marriotts I have been to. Still, this is a very nice and luxurious hotel for a weekday or weekend stay and tops most Marriott brand properties in the US.
Pay valet parking is available.

Purrrrr cougar, pur!