LCM Property Management

Wow where do i start? From my bushes being overgrown over the sidewalk to my CAR GETTING TOWED THIS MORNING WHILE I WAS PARKED IN MY OWN CAR PORT. Horrible service Rene who is the manager of Westchester south is the most unprofessional person i have ever met. She has not returned 6 emails/​forums submitted to LCM and did not return any of my 4 voicemails over a two week period! She was never in the office when i called. What a joke! New management is needed for sure.

LCM Property Management handles my condo HOA. These people are the worst choice you could ever ask for. My roof was leaking into my condo and destroyed the drywall. HOA is supposedly responsible for the roof as they are responsible for everything drywall out of my condo except since the problem originated with their faulty roof they are responsible for fixing the damage it caused. But of course Renee Hughes refused, doesnt matter whats in writing, doesnt matter you are paying them $ 200 a month per condo unit to solve this kind of thing. Her answer is no, hire a lawyer and sue them… or better yet find her range rover and slash the tires then sue them.
On top of that they raise the HOA fee every chance they get. its gone up $ 50 a month since I bought which screams mismanagement. Most formulas say to save 10% of your rent/​mortgage for maintenance/​capex, this place will charge you 20% or more and then wont cover maintenance regardless. Straight up scam

Good luck talking to a real person live. You will only be able to discuss issues through exchanging multiple voice mails. They make you leave a message, then wait 8 hours before they call you back, and they will only leave a message. I picked up the phone twice when they returned my call, and they did not answer. I’m 99% sure that they just didn’t want to be efficient and actually discuss an issue with a reasonable person.
The company nickel and dimes you every chance they get. They don’t care about anything but collecting their money. They refuse to work with you. I literally hate this company. I’m typically a happy person who just wants to be treated fairly.

How wrong I was to have NOT read any of these reviews before I hired LCM.
I had interviewed several management companies before «finding» LCM. I have to admit that I thought after speaking with one of the owners that I had finally found a company who was listening to the issues I had as President of my HOA. How wrong I was. I had many of the same issues that everyone expressed in their own review of this company on this site, However, after ending our contract with them because of them not doing our end of the year financials/​budget, among several other issues with the entire company where they didn’t «finish» things but they still got paid and collected their money. After going through the past year and a half of the records they kept, they were billing our HOA for everything from envelopes that they didn’t put our files in to charging us for coupon books that we never even had!!!
This company should be shut down or at least audited for the past several years. Then maybe they would get back some of the crap they been doing when you have a contract with them!!! DON’T HIRE LCM!!!
We all didn’t give LCM Property Management a «ONE STAR» ratings because we’re all mistaken!!!

LCM Property management manages my HOA. I have dealt with their inability to provide any decent customer service for the past 5 years. Jim Cowell in particular does not return phone calls nor does he respond to emails. When you do finally get a hold of him, he does not follow up on what he says he is going to do. Last, their record keeping is awful. I have had issues with their accounting and their inability to provide proper notice before assessing fees.

I live in a Condominium complex that uses LCM Property Management to administer the HOA. They are absolutely HORRIBLE! I would give them negative stars if Unilocal would let me. The most recent debacle I dealt with was that the check for the HOA fees were mailed and when the check hadn’t cleared 6 days later (one day before it was late) we called to confirm that they had received the check. They called later that evening and left a voicemail stating that they had not received it. We assumed that the check had been lost in the mail since it was sent from less than 10 miles away. Trying to be responsible and to avoid a late fee, we put a stop payment on our check (paying a $ 25 fee from our bank) and made a payment on the LCM website (for which they charge another fee). I sent an e-​mail to the woman who left the voicemail thanking her for the message and explaining what we had done to make sure the payment was made. Six hours later, she replied to the e-​mail saying that our check had been processed through their bank the previous day — the same day that she left the voicemail saying that the check hadn’t even been received! How does the check that she said had not been received get processed through their bank??? To add insult to injury, she said that we would be charged $ 20 if the check was rejected by our bank and another fee if the payment was late. I e-​mailed back asking for an explanation and was told that they have no method of tracking payments when they are initially received — they rely solely on the report from their bank showing which checks have been processed. I asked her to confirm that the online payment had been received — she never did. After I insisted that any charges related to either a late fee or returned check fee be waived since she gave us the wrong information, she finally agreed to waive a late fee «this one time»!! There shouldn’t have even been a late fee if the online payment was received but she would never even confirm that!
This is not the first bad experience I’ve had with them. When we were initially purchasing a unit in the complex, our mortgage company needed a copy of the budget. They requested it from LCM and never received it. Luckily I was able to find a copy on the complex’s website or we probably would have never had our loan approved. The mortgage company also needed LCM to fill out a condo questionnaire and they were completely unresponsive to requests to return it. I finally called their office and the woman I spoke with was completely rude and acted as if I was bothering her by asking her to do her job. I finally called the owner of the company and luckily got through to him. He fussed about all the requirements that mortgage companies need these days but he was able to get his employee to finally provide the completed questionnaire.
I would advise any person or company that is considering LCM to not use them. They are unresponsive, rude, and just outright unpleasant to deal with.

Woof.
This place is the pits.
Here’s why: Renee Hughes, one of the account/​property managers with LCM makes everything incredibly difficult. (Gotta hand it to Taylor T. and his or her review previously logged in the system — we feel the same way.)
We had three situations arise — all of them involved health or safety of the residents in our community. One involved biohazardous material sprayed on our front doorstep, one involved an old, dry, dead tree that needs to be removed, and the third involved a hornet’s nest attached to our house. When we brought any of these issues up with Renee, she acknowledged that there were problems, but on every single one, she told us we needed to «learn to live with it,» «expect it,» or that it was another company’s problem; not hers.
This kind of gross negligence goes beyond bad customer service and borders on the sordid.
My advice to any of you lucky looky-​loos who do not have to deal with this company? Keep it that way. Stay away for your own health and safety.
I sure wish we had.

Horrible property management company. If you are buying a place that has LCM property management I would recommend you not buy solely because of them. I have contacted my property manager, Renee Hughes with LCM in regards to poor landscaping maintenance and dog excrement that is not being taken care of. Renee, while she agreed with me that the landscaping maintenance has been poor, the dog excrement is an individuals responsibility. My property does not have any animals. She maintained that individuals need to clean up after their own dogs. I agree, however if they are not doing that it is the HOA’s responsibility to police that and ensure the property is clean. She just said she would have to charge more for the cleanup and said it wasn’t possible that the typically clem company may have just missed or lacked off on a certain occasion. Rather than looking into the matter and providing me with the dates of the last clean up, she hung up the phone on me. Again, LCM property management is horrible. I have a home in Dallas where the HOA is on top of everything and the dues are much less.

UPDATE: after 6 months of trying to deal with LCM I was hopeful I could give a better review. Unfortunately, I would give negative stars if I could.
I’m not a crazy irrational person so I hope this review makes some of you seriously think before buying or renting with LCM as your management company.
HOAs are in place not only to help with the building upkeep and maintenance but there’s a set of rules for peaceful living that everyone agrees to when they move in. You hope you’ll never have to encounter some situations but when you do, you hope the HOA will follow through on their end. Not so with LCM.
I have had multiple police officers and lawyers tell me «that’s what the HOA is there for» and «if they (HOA) say they can’t help it’s because they don’t want to.»
This HOA doesn’t want to help (again, back to my original post about only interested in collecting HOA fees).
Although our HOA is managed by a man at LCM, I’ve intentionally left his name out of this review. However, after questioning if the HOA is doing any follow through, and being told he would only speak with my homeowner (I’m a renter), my homeowner has been trying to get a hold of him for 2 months and he won’t return phone calls or emails. A severe lack of integrity. I pray no one has to ever deal with them/​him. If you’re debating, RUN! They’ll be of no help.
ORIGINAL: Awful. No follow through. They’re just worried about collecting HOA fees and then doing nothing about follow through. If you’re thinking of buying/​renting a property that they manage, RUN! They will be of no help when issues (issues only they can help with) arise.

My car has been towed becaue I am a visitor not a resident. A manager called Rene asked the tow service company towed my car secretly. She lied that I have parked my car three days there. However, I only parked my car for one day and I didn’t get any notice. There is no clear sign showing no one could park in that area. I tried to contact with Rene for two days and hardly can talk to her. Because she was not working in the office and she never answer phone calls (only voice mail). I am not sure if she has a «sales quote» with the tow company (I just saw there is another negative review saying someone’s car has been towed too).
PLEASE THINK TWICE BEFORE YOU MOVE IN!!! AND BEFORE YOU DECIDE TO WORK WITH THEM!!!