LensCrafters

Jennifer Blaurock ruined my visit to this Lenscrafters location. They called me this morning to schedule a second eye exam; yea right! Jennifer Blaurock raced through my eye exam and didn’t answer my questions. She then tried to pressure me into buying contacts that I didn’t want. She rushed me, was rude to the receptionist sitting adjacent to her glucose machine room. Even though it’s close to my office and they take my insurance, it’s much more convenient to go to a different eye care provider. No way, no how. If anyone else has had this negative experience with Jennifer Blaurock, you should call the corporate Lenscrafters customer service line and file a complaint, like I did: 513−765−3000.

I absolutely love all the associates at this location! They are honest and very knowledgeable about picking out frames to fit my face and are always able to help me pick out frames and lenses to fit my budget. I also love the new doctor there, Dr. Blaurock. I will be writing a separate review for her business as the doctors in the store do not actually work for Lenscrafters. As someone who works in the medical field I felt the need to point out that the «appointments» scheduled a year in advance are reminders and not mandatory, in fact you have to call to confirm them if you actually want that spot. The girl at the desk did tell me her system would automatically schedule me for a tentative appointment for next year when I checked out. I’ve ordered glasses online before. Not every OD takes the measurement as it has nothing to do with eye health and if it is taken as part of your exam the store associates would not have access to your medical records since they are separate from the doctors office.

Super helpful even though indigent purchase my frames here. Willing to adjust them at no cost. Super friendly and skilled — Ask go Victoria

Crystal, Leo and the team at the LensCrafters– The Shops at Northfield Stapleton are always so friendly and helpful! I have bought my two previous pairs of glasses as well as all my son’s glasses and my husband’s there and have never been dissapointed. They treat every customer with the utmost courtesy, friendliness and professionalism. It doesn’t matter if you’re are 2 years old, 102 years old or in between. They don’t care if you are yellow, purple, green or blue. They DO care about your needs and what you want. They well do what the can too name you happy within their abilities. They always say 7 – 10 business days but the longest we had to wait was 7. Today was no different. I went in wanting my first pair of prescription sunglasses. Crystal helped me find the perfect pair for my prescription. I expressed how excited was to get them because I’ve been getting headaches due to sun glare. She of course stated they couldn’t guarantee the time, which I totally understand because they normally have to send mine off site. So I had a huge surprise when not 2 hours later she called and had my sunglasses ready!!! They happen to have lens in that worked for me! Thank you guys!!! Always recommending this store. They deserve 15 stars!

On several occasions, my husband and I have received excellent customer service from several different associates. They appreciate our business, appreciate that we shop in our neighborhood and genuinely care about the look, comfort and satisfaction with our eyewear. If you have the option to work with Crystal or Leo, you shouldn’t be disappointed!

Had an appointment last summer (2011) for a general exam and had a satisfactory experience. I was a bit put off, however this past summer (2012) when I started receiving notices about keeping an appointment they claimed I had made. Apparently they take the liberty of booking an appointment one year from the date of your initial exam, putting the onus on you to either show up or cancel it. Shady business practice, but not the real reason for the negative review. I stopped into this particular location today to retrieve my PD (pupillary distance) number as I’m attempting to order glasses from Warby Parker. I was informed by the associate that he was unable to give me that information, citing legal liability. If I’m not mistaken, this is part of my medical record and something that I have the rights to. I’m quite certaint that if I were to order glasses at Lens Crafters this would not be an issue. As a result, they’ve lost my future business and that of my husband and two kids as well. Hope it was worth it.