Mastermind Enterprises

I have had two cars worked on by mastermind now. Both times they were able to get my car in even though they were very busy and finish repair same day. Norm took the time to go over repairs and answering questions I had even though he had stayed late to finish repair so I could use car for work the next day. I appreciate the personalized service I received.

We had a horrible experience with the shop that we took our mazda to previously. Mastermind renewed our faith in honest and knowledgable mechanics. Norm went out of his way to advise regarding correcting the mistakes that were made by a previous mechanic. Thank you for your time and expertise!

UPDATE: We had the cosmetic work done to our vehicle by the dealer for roughly ¹⁄₃ the quoted cost of doing it here. Enough said.
AVOID. AVOID. AVOID. This is the auto-​repair shop your grandparents warned you about. It’s shocking to see a company like this can actually stay in business with their unethical business practices and passive aggressive management (just see the owner’s response to Dana’s review from Dec 2013). Hopefully this review doesn’t get deleted like the last one I wrote on them.
The owner really doesn’t understand the concept of service, customer goodwill, or trust. They have the classic «if we breathe on your car we’ll charge you $ 90» statement in size 16 italic font in the back corner of the «office/​daycare.» They claim this is a diagnostic fee… their «diagnosis» of my car required 0 time or effort as my complaints were not mechanical in nature. They literally read off what I told them needed replaced as it was just a cosmetic work. It wasn’t a diagnosis, it was a laughably high quote.
There are FAR better places to take your vehicle in town. Don’t trust any auto-​shop that takes your keys hostage and uses business practices that I thought died out 50 years ago as a basis for stealing your money. I know I wasn’t the first person to call them out on this– it was incredibly obvious by their split second defense plan but hopefully I will be one of the last. You have been warned. My first 1-​star review… it had to come sometime.

Norm and crew take care of Ford trucks seamlessly! Great service!

I had my 2004 Honda CR-​V towed here after emailing them specifics of the problem, which they require and being given a written quote that included the type of car and problem along with a quote. After several days I picked my car up and they halfway repaired one problem (ignition locked) but not totally, but also left the rest of the locks on my car non functioning.
Norm blamed it on a «brain fart» that his wife had because «she’s eight months pregnant.» He told me they didn’t work on my type of car or problem, although remember, they require you to email the specifics to them BEFORE they work on the car.
In the end, he refunded my money, but not before demanding I sign a false statement in order to get the already promised refund. He blamed it on his wife, the locksmith, the tow guy. Everything except admit he totally screwed my car up and has no real auto repair skills. Beware beware beware. This guy is in over his head and will do more damage to your car than good.
Update: if you have any doubts about the level of crazy involved with these folks, just read the responses to negative reviews. Passive aggressive defenses of bad work blaming it all on the customer. I guess bad customers just have a way of finding them…

I have never written a review for Unilocal before, but my experience at Mastermind Enterprises was just to great not to give them a thumbs up.
I took my Kia in to mastermind as I was told by another mechanic that I had a short between the blower motor and the relay. I was expecting to pay $ 300-​$ 500 to get it fixed. When I was driving over to drop the car off, I hit a bump and the blower came on. When the mechanic called I was told that he weren’t sure what the problem was as the problem was hard to diagnosis due to the fact that the blower was working at the moment. He said that he had replaced a connector; he thought that was the problem, but couldn’t guarantee it. When I asked about the charge, I was told there would be no change as he thought he had fixed the problem, but wasn’t positive. Wow that really surprised me. An honest mechanic? I would have to say yes. It has now been 4 days and the blower is still working consistently, instead of working sometimes and not others. Although the shop is many miles from my house, I will be taking it to MasterMind from now on. They have even teamed up with Enterprise car rental to give you a great disconnect on a car rental while they fix yours. Honesty, customer service orientated and friendly what more could you ask for?

Fully expecting to pay over 1200 for dealership repairs and I was saved over 800 dollars with a warranty and the guarantee of «if anything goes wrong let me know» …(not going to find that anywhere). Met both the owners… friendliest people ever… cleanest shop ever… this place is a stand out class act. I encourage everyone in Denver or traveling thru to make a point to at least have them check out your vehicle. Worst case scenerio you will walk out with an HONEST opinion. f only Unilocal would allow me to rank 6 out of 5 stars. Nissan runs great.