National Moving Systems

Please… Avoid this company like the plague… they will rip you off!
While shopping around for an upcoming move from San Diego, CA to Centennial, CO I got a call from Frank at National Moving Systems. He directed me to a website, which he claimed was the BBB or an affiliate thereof (fake website and the company is not BBB accredited) to show they had no complaints. He guided me through the estimation process, during which I tried to give him dimensions of my furniture, but he declined stating, «I have everything I need in my system.» I told Frank up front that I have a 3 bedroom house with a garage full of stuff, but I digress. Frank compiled my inventory of furniture, an estimate of the boxes I would need, etc… and came back with an estimate of roughly $ 3,500 for 960 cubic feet of truck space. This estimate sounded like a GREAT deal because it was half the price of just about every other estimate I received. I must note, Frank told me, «I’m giving you a good deal because I have a truck headed back to Denver from San Diego that weekend August 28^th» (keep this in mind as it comes into play later in the story).
Moving day finally comes, and the movers gave me a window of 12pm-​4pm for pickup. I receive a call around 12:30pm stating the movers will be there around 2pm. 3:30pm finally rolls around, so I called NMS office and am informed the crew is running late (why couldn’t they call to let us know?). They finally call to say they are on their way at 5pm and proceed to ask me to buy them water because they are thirsty. The crew finally arrives, and I am greeted by a Los Angeles «Vato» type who proceeds to call me «Loco» and «Guero» during the entire truck loading process, which, by the way, did not complete until about 1:30am (7 hours later) and included the crew asking me to get them food and requesting tips upon completion of the job (Really? how professional!).
My original estimate for 960 cu.ft. was comprised of furniture and about 80 boxes. My furniture alone over 1000 cu.ft. (closer to 1100 in my estimation). Long story short, we came in over 2000 cu.ft. entailing an overage charge of roughly $ 4300, i.e. more than double the original estimate for a total cost of almost $ 8k on a $ 3.5k estimate.
I have placed numerous calls to this company; however, typically nobody answers the phone, and I am directed to a VM box that is full and cannot accept new messages. I was finally able to get in touch with Lupe, who gave me the number for a GM by the name of Kevin. My wife and I have each left Kevin two VMs over the course of two weeks because he does not answer his phone either. To date, we have not received a call back. I also tried calling Frank (the estimator) to share with him that his software might need some updating, but he would not return my calls either.
Lupe, the lovely (and only redeeming quality of this company) told me I should get a call from Kevin the GM within 24 – 48 hours… that was 4 days ago.
Bottom line… this company is shady! Under no circumstances should I have exceeded my estimate so egregiously, as the total number of boxes and furniture was close to the original estimate. Being in the position where you will not receive your belongings without making the final payment after being gouged so badly leaves consumers with little to no recourse, and I sincerely do not want anyone else to have to deal with the underhanded shady dealings of this company!
PS, remember the great deal I was getting because Frank had a truck returning from SD that weekend? As it turns out, the crew drove my shipment to LA where it sat in a warehouse. After making about 20 calls to confirm delivery, Christine informed me that I hadn’t been assigned a driver yet, and I may not receive my shipment for 4 – 16 days after I requested it be delivered, which was 16 (maximum time stated on their website to travel from origin to destination). In other words, this mythical truck did not exist, and Frank intentionally underestimated to get my business only to gouge my wallet after the fact.
Shame on you National Moving Systems! Your company is a JOKE!

Do not hire this company! They have been flagged several times by the Better Business Bureau of Denver and are about to have a complaint against them with the Denver Attorney General. The day the moving van arrived they wanted me to sign a blank form stating I would pay for anything over the cubic footage they estimated. I refused and they eventually saw it my way. They ended up underestimating by 200 cubic feet (I’m sure this was to get business). Then they told me I needed to pay for all the shrink wrap so that was another phone call because I was told it was included, which it was. The driver told me that I was going to owe 1,099.00 at delivery and I agreed to that amount. Then a few days later, Jessica called to inform that the driver messed up on the paper work and that I owed 1500.00. After three weeks, I started calling asking where my stuff was and when it was going to be delivered. I left several messages for Jessica and she did not return my phone call. I called my sales rep (Frank) and he tried to help me out for a couple of days and then he stopped returning my calls. I finally started calling Frank every hour on the hour and after the third phone call, a manager by the name of Lupe called me. She says it’s coming, but it has been 35 days and I haven’t received my shipment. I’ll let you know when it arrives and how it arrives.
Check Rip off
–same complaints and the same players.

Don’t use them. We had contracted with owner, Ray, on July 8, to move household goods from Denver to Rio Rancho, NM. ²⁄₃ of shipment delivered July 21, and we paid driver for 100 percent move. Now Ray and Customer Service people keep postponing delivery of remaining goods. Ray had bumped up price after we signed contract saying we hadn’t told him about some items. Yes, we had told him about all items. Now Customer Service just keeps postponing move. Feels like our furniture is being held hostage. Not honoring contract or delivery window.