One Observatory Park

Resident here, love the staff! Needed packaged delivered to me after hours, ensured it was safe in my room early that day so I could get it when I needed it. Goes above and beyond anytime I have a problem… Love this place!

Let me preface this review by saying this is only a review of the leasing staff, as I have not yet moved to One O Park.
I have plans to move to Denver this June, to join the Business School at The University of Denver. Obviously, because of this complex’s close proximity to school, it was a simple first choice. From the moment I first contacted the leasing office, I had nothing but a good experience.
Michael was prompt to get back to me with any questions, and he knew everything there was to know about the property. He helped me find a place over the phone without even seeing the property.
Once I arrived in Denver a few weeks later (this past weekend), I went to the property so I could see if it was as nice as it seemed. I was met by the leasing manager, Kelsey. Because this is a big move for me, we spent quite a bit of time going over the options that fit my time frame and my budget. We spent nearly two hours touring different apartments and different floor plans (I felt bad taking up so much of her time), but Kelsey seemed happy to help me find the perfect place.
I am set to move to Denver in June and could not be more excited, especially after the positive experience I had while leasing with One Observatory Park

Cons:
The price is higher than most comparable buildings in Denver. It is a premium price, but a less-​than-​premium product.
Garage is unsecured too often and was wide open for a couple of months last fall.
75 dollars for each unreserved parking spot. This is far higher than the norm.
Parking between the lines in the garage is a foreign concept,. My car was scraped and scratched too many times to count.
Elevators frequently out of service. On a few occasions, every elevator was out of service. With no access to the stairs, I just had to wait to get back to my floor.
The key fob for my floor never worked in one of the elevators. This was repeatedly brought up with management and never fixed.
No communication from management regarding broken garage doors, broken elevators, etc.
A huge amount of staff turnover, with no communication from management about it.
Noise carries from the exterior throughout your unit. Especially on the busy University/​Evans intersection, the road noise comes right in through the bathroom exhaust.
Not staffed at night.
$ 300 per year for valet trash that only comes 5 days per week. Additionally, the trash shoots are often locked.
Dog run covered in cigarettes, in a bad location that is not easily accessible, and is not very inviting anyway.
Bike repair room locked to residents.
Residents regularly violate disabled parking.
Online payment system did not show itemized charges.
Balconies are unusable because of road noise on lower floors.
The elevator ring is very loud. You can hear it in your bedroom if you live within a few units from the elevator.
Huge percentage of undergrads, which isn’t necessarily a bad thing, but many have little respect for living in a community.
Broken glass bottles and trash in common areas/​outside/​elevators on weekends
Maintenance responses to work orders often curt.
TL/​DR: Way too expensive for the quality of life. Many easy fixes, but price remains the biggest problem.
Pros:
Affordable storage on site.
Right next to campus (could be a con if you are not affiliated with DU in some way).
Great kitchen layout and large floor plans.
Built in desks.
New and up to date amenities.
Gym, great pool deck.
Good, secure bike storage (but in a very inconvenient location).
Good views on north/​west side of building.
Friendly staff.

I have been living here for the past year and a half now. The experience started out great with decent amenities and such. The management seemed OK at the beginning… Ever since I moved in our experiences have been going downhill very fast. Here is a list of everything i found wrong:
1) Management doesn’t care and they do not follow through, my washing machine has been broken for the last 4 weeks… They keep saying they will fix the issue but never do. I have submitted 7 – 8 requests for this to be fixed, they never came… Only once and they said «oh well, we can’t fix it». Well figure it out! One of the major reasons we moved into these apartments was because of the amenities. These have been letting us down since we moved in. The management always puts us off, says they will «take care of it» and never follow through, and when we have any questions we get 10 different answers to the same question. Everything feels very cheap, the cabinets break, the fridge is VERY small, etc.
2) rent: 2300 $ for a ONE BEDROOM. Rent is STUPID high for an un-​furnished apartment… The walls are paper thin and everything feels cheap. I was assured there would be no loud parties and yet I hear them every other night from upstairs and down the hall… There is little to no regulation or rules. People leave their trash all over the halls, in the elevators, etc.
3) the people– i have run into many people in this apartment complex that are not friendly at all. Many of these people park like idiots– double parking and hitting other cars as well. I have even seen a group of people doing drugs in our apartment parking garage!!! There are NO cameras or security guards to ensure this doesn’t happen.
4) the elevators always seem to be broken
5) the gym: they do not regulate who is in the gym. I have complained several times while trying to work out– kids go in there, sit and talk on their phones (usually a group of 5 – 7 teens) … They do not work out at all and just sit on all the machines and they do not let you use them. I have complained several times about this and the management says «we will contact them» but I get a feeling they never do, cause they still go back and do the same thing. The gym is always a wreck and I can never find the equipment I need.
6) when i first moved in to a «brand new» apartment there were cigarette butts all over our balcony, there was ashes and shit all over the place, our sink was broken. Etc.
I usually do not write reviews unless the place is either really great or really bad. This place is awful. Avoid this place at all costs.

«Micky D.» is obviously an employee of the leasing company. I actually toured the place and it’s nice — really nice. The leasing staff? They’re a little rough around the edges. Basically I was only shown half of the building, got little to no info on stuff like parking, and I got stuck in the elevator. It’s a new building so I’m not going to hold that against them but still it was a bad first impression.

My friend and I live here and we hate it. We are moving out as soon as our lease is up. The rent is super high for what you get and the place is built so bad. You can hear someone talking at normal levels through the walls in the apartment next to you. Management seems to not care that the place is almost all students so they let it be a huge frat house with massive parties and drinking. My friend and I are grad students and we were told the building was a good atmosphere because it would not be filled with rowdy underclassmen; which was a complete lie. There are broken bottles all over the place all the time. Not to mention some apartments have like 12 international students living in them at a time and they trash the place. The business center is nice when the printer actually works but don’t bother asking the management for help when it doesn’t as they are rude as hell. They just want your money. Why else would they offer a «trash valet» and then require you to use it and pay for it when there is a trash chute down the hall. And a word to the wise, don’t use the pool because I cannot even count the number of times someone has thrown up in it. From the outside it is great — from the inside it is a poorly run nightmare.

If you are interested in leasing an apartment in the DU/​Observatory Park area, One Observatory Park Apartments is the place to live. The building offers a ton of amenities and the management, maintenance and leasing staff are awesome, extremely helpful and quick to find solutions, when needed. The pool deck, located on the 5^th floor has a ton of space for people to layout as well as lounge and also offers the most amazing views of downtown and the mountains. As an extra perk, every so often, the management team puts together a social hour or small event (free food, free drinks, etc.) to provide residents with the opportunity to get to know one another. Always a good time! I love living at this building. Lots of great people and a ton of fun.