Pediatrics at Cherry Creek

We are sad to leave the practice after fifteen years and three kids. Dr. Staerz does have a good diagnostic skill set and is very thorough during visits. The Cherry Creek staff has been rude and unattentive for years. It has escalated to the point of interfering with Dr. Staerz’s follow up with serious issues. Many important messages have not been communicated because the staff dropped the ball.

My kids have been patients of Dr. Staerz/​Dr. Jen for almost 9 years and while I love the doctors, the office staff at Cherry Creek often act disinterested and are occassionally rude.
In one instance, we came in for a routine physical, and arrived twenty minutes early to find the office locked for lunch break. The office remained locked until our scheduled appointment time, and then the receptionist refused to check us in for another fifteen minutes (she flippantly indicated that she needed time because she was just returning from lunch), making it a full hour past schedule before we were seen by the doctor. This seems dismissive of the time that we have to take off from school/​work for appointments.
Most alarming is how often I find myself following up on requests for paperwork. Just today, I’ve called twice regarding an urgent form that my toddler’s daycare is requiring for attendance tomorrow and I still haven’t received it. So I guess I’ll take tomorrow off work until they find time to send it?
I understand that good physicians like Dr. Staerz are in high demand, but if there are so many patients that existing kids aren’t being accommodated, then perhaps adding administrative staff or decreasing case load is appropriate.

As an overly sensitive and crazy first time mom, Dr. Staerz is the perfect mix of concern and laid back to keep my husband and I sane.
Our kiddo has struggled with a TON of protein intolerances and, although Dr. Staerz is not a GI doctor, she has seen enough patients and has enough experience to offer us fantastic guidance.
She is ALWAYS reasonable, keeping the advice down to earth while putting our child’s well being first and foremost.
As another poster noted, she is often late. Once you realize she is often late BECAUSE she will not cut your appointment short if she hasn’t thoroughly answered your concerns, it’s easier to forgive her somewhat tardy schedule. She does not book clients fifteen minutes apart and then rush you out the door. She is thorough and will take all the time necessary to help you feel comfortable with your care! If this means she is occasionally 15 minutes late for our appointment, I’ll gladly continue coming to Pediatrics!

I’m still a fan of Dr. Stearz after two full years and another kid added to the mix :-). What I really like, in addition to her fabulous diagnostic skill set and slowness to grab for the prescription pad, is her support of a delayed/​incomplete vaccine schedule. For our family, it works best to delay immunizations since our kiddos are tall and very skinny and the weight safety isn’t there until a few years later. Plus we prefer natural immunity to some (like chicken pox) and Dr. S is absolutely supportive. She is so well read she can «talk shop» with me about the pros and cons of every one of the immunizations and how to proceed cautiously (I’m a nurse practitioner) without any judgmental quips. She still runs late all the time but I just call ahead for an adjusted arrival time and don’t worry about having to sit with cranky kids for prolonged periods.