Safeway

So much nope.
There are never any employees around at this store. I used to work right across the street from this location, which made it convenient. After experiencing the sub-​par customer service, I made it a habit to seek out different grocery stores. Whether you’re at the deli or the service desk, expect a wait, and to have to actively seek out an employee even during busy times.
One particular time at the service desk stands out. I stood by there for about three minutes, during which time at least two employees clearly saw me, even made eye contact. Did they make an attempt to say, «oh, someone will be right with you» before finding someone to staff the service desk? No. Did they even acknowledge my presence? No. I finally asked an employee at a nearby cash register if someone could come help me. I got a blank, bored stare in response as he halfheartedly picked up a nearby phone and called another employee, after which it took about 5 more minutes for someone to FINALLY show up and assist me. I’ve had similar experiences at the deli at this location as well.
Bottom line: if you are just going in and out for a quick item that you wish to pay for at self-​checkout, this location might be a good choice. But if you are hoping for any human assistance or semblance of customer service whatsoever, skip this Safeway.

In my my last two visits to this store I have had to wait for one employee to finish texting to move out of a parking spot to park, had another shrug their shoulders when asked where an item was located in the store and wait for a checker to finish texting to total my order. I’ve received better customer service at Walmart.

I’m only writing this review because of how I felt after leaving the store, ok yes this was the same week as Christmas. Yes holidays are a nightmare, yes retail is difficult no matter what, but this was uncalled for. I went in for a simple gallon of milk. I picked it up and went right away to check out. This woman, seemingly already miserable ok yes we’re all miserable it’s Christmas, was open and ready for someone. I was rung up and saw the price was different. I of course, have a safeway card. I almost forgot to put my number in and when she saw my face she should have asked me for my phone number. Of course she didn’t and I entered my number anyway, it adjusted the price and I proceeded to swipe my card. It was acting up for some reason and I asked her if my card went through. She was about 5 steps behind me and only told me that If I had a safeway card I can put my phone number in. Ok that would have been helpful at the beginning of our conversation. I had to start over and swiped my card again. It finally went through and she immediately turned away from me and started having a conversation with a co –worker. I understand the need to communicate and so I just waited a minute. Then of course when the screen said thank you transaction complete and my receipt printed I assumed she was going to multitask and hand me my receipt and ask If I needed a bag. Nope nothing. She just stood there talking to someone else. I finally had enough seeing that the line was forming after me, I just leaned over grabbed my own receipt and then leaned way over the counter to get my milk. No assistance what so ever. just standing there making me feel like a royal a**hole. I get that people are overworked under appreciated and not paid worth a damn, I live in the United States. But still, I would be fired on the spot if I blatantly ignored a customer to have a conversation with someone in the middle of a transaction! Completely uncalled for and I was shocked considering I usually have good service when I come here. Not sure if this is going to be the new norm or was just a one time deal considering it was a holiday week.

I only wish they had a better line system for the self serve. It gets all jammed up because there’s no good place for the line to go. :(Other then that, they’re great!

This review is for the Starbucks employees inside this Safeway location and not the Safeway itself. Extremely rude people, makes drinks wrong, very unfriendly and needs to get fired! I made a complaint and will not be back to this location EVER

I moved to the area about 6 months ago and can now say that I have tried all of the grocery stores around and this is my favorite for all of my general grocery needs. What has made this place my pick is that it’s cleaner than all the other stores in the area and while it’s a mass grocery chain (what store isn’t these days, really?!?) they still offer personal touches. I have a habit of losing my card and changing my phone… thus forgetting my phone numbers… and I have never had a problem with the staff (guess the previous poster was in on someone’s bad day?) and the meat department and the bakery department staff is always courteous and professional. I have had to make special orders from both departments and my orders have always been on time and to my specifications. Once I forgot my credit card and wallet at home and realized only when I got in the checkout lane and the woman asked me if anyone was at home… which there was… and she let me call them (my husband) and get the card number to process so I didn’t have to go home, get it, then come back.
That in itself was pretty awesome!
The store manager takes requests for ordering items that aren’t in stock or not typically carried and the staff in general so far hasn’t let me down.
This Safeway is my store.

Only been there once, just applied for a safeway card. The girl helping me was not very welcoming and professional. As I was getting the card she was yelling over my shoulder/​counter at another employee to go to lunch. She was seriously yelling and not in a nice way, I couldn’t believe it.

I prefer this location to the other locations nearby — and I pass a King Soopers and Albertsons to get here.
It’s a clean, well stocked and organized store. The guys in the meat & seafood department are great! At one point, we were asking a lot of questions about their tuna, and they just wrapped some up for free for us to try at home. Their beef is always fresh (red like they just sliced it) and grills really nicely. Produce is also pretty good.
My only complaint in the past year of frequenting this Safeway is the lack of open check-​outs sometimes. On one occasion, I had a basket full of groceries (about $ 150 worth) and the only lane that was open was the self-​checkout and express lane. I scooted into the express lane and was promptly told by the cashier that I’d have to go through self-​checkout. I steamed about this for about a month before I returned and complained to management about it. Of course, they apologized, but blamed the situation on a shift manager that was no longer employed there.