Smokey’s Pipe and Tobacco

I received awesome service when I went here — I wish I would of asked the girl her name! I came in to pick up some juice and new charger for my e-​pen. She went above and beyond to help me and let me sample several juices. She also took a look at my pen to make sure everything was working right.
The selection for e-​pens and juice is small but they did seem to have a good selection of other things that I don’t partake on – the flower etc lol

I went there for the first time Saturday night. When I got home, one of the packs of rolling papers I bought was empty. Stopped by there today to get a replacement and was told all sales are final, and I’d have to come back Wednesday to speak with the girl who sold them to me. Really? Evidently, all sales are final means they’re free to rip you off. Or maybe I’m running an elaborate rolling paper scam? =P

I purchased a $ 90 vape pen and the battery stopped working in a month. I took it in to swap it out and the lady behind the counter tried to pawn off a battery that clearly did not match/​fit the model that I had purchased. I then asked her to swap out the kit and she said no. I then asked her to refund my money and of course she said no to that as well. She told me I could call the company and check on a warranty. I then suggested that she should probably do that work since I am her customer. She looked at me as if I were from Mars. I also needed a replacement tank for a different pen I had purchased there as well and she tried to up-​sell me for that too. Needless to say, I told her I was not satisfied with the service considering I had $ 150 dollars worth of equipment and yet no working vape pen. I told her I would be taking my business elsewhere. I left, went around the block to vapor tech who provided a much better service. Not to mention they have much better quality and a much larger selection of merchandise. I asked them what they would have done in the situation and of course they said that if they did not have the right battery in stock– they would have just swapped me out the whole kit knowing I would be a returning customer. News flash Smokey… Your employees need Customer service training 101!

This place is chill. I’m sure most people would not review a smoke shop because it’s not something that typically seems necessary. But these guys (gals) are very nice and helpful.
I got asked for my ID and I’m well over the legal age so cut that smack talk out. Also know what your buying… Kind of important when it’s clearly stated that all sales are final…
Keep up the great work guys! Ignore the bad reviews… Decent selection and great prices but customer service is the best!

HORRIBLE SHOP. I bought a Newport torch here and it broke in six days, knowing that Newport knows their torches are having this problem, they are having Smoke Shops send in defective torches and Newport replaces it for the Shop for the CUSTOMER. After explaining this to the first Lady manager she said «I don’t know were we get our torches, some guy brings him in, my boss knows who it is.» So I asked great can I talk to a manager? My response I got was, I am a manger I don’t know what you want dude. I told her I wanted to figure out how to get the situation fixed about the 60 $ I just spent. She said we have plenty of signs that say signs are final. But if you would like I could take a couple bucks off a new one. OK I GET THAT on glass and stuff, all sales are final but not on NAME BRAND merchandise that the manufactures have a recall of such sorts on. So she said that she could have her boss call me cause he is in periodically. Another week later called them back and got a different lady «manager» explained the whole thing to her, and asked I could talk to her boss, she kept beating around the bush until she told that they get most of their stuff from MULTILINE IMPORTS, so I called them explained EVERYTHING, and MULTILINE called Newport and verified the defect. And got my replacement. So my experience of Smokeys is, their managers owner doesn’t care about their customers only about making a time, according to previous reviews I’m not the first one ripped off by Smokeys pipe and tobacco. So I guess it’s my fault for not checking Unilocal,but as everyone knows you shouldn’t have to check Unilocal every time you walk into somewhere new.

RIP OFF! Went here to get an EVOD E-​Cigarette Girl sold me one battery, 2 heating coils, 1 clearomizer, 1 USB cable and power adapter for $ 50. The kit should have come with 2 batteries, 5 heating coils and 2 clearomizers. Basically she cheated me out of ½ of what I paid for. THIS PLACE IS A RIP OFF!

Have been coming here since high school :) …and everything is still about exactly the same. I come here when a pipe breaks, or I need something on the go. A lot of times they’ll discount pipes here and there. Good selection, a little pricey but nothing to complain about.

This shop is widely known around the 420 community as the store to get pieces if you are a minor. Personally, back when I was in high school, I purchased many pipes from this store and was never carded.
Now, that was 5 years ago, who knows if they still sell to minors. But I went in that store the other day for the first time in years only to find that they are still ridiculously overpriced and the same rude staff is still working there. So I can only assume. How they haven’t been shut down by the government is beyond me.

Just simply one of the best shops in the area.
Good products, good prices, and good people. Can’t ask for more than that.

Smokey’s is part of some kind of local headshop cooperative with some other places around town. If one store doesn’t have what your looking for, one of the other places is sure to have what you need, so that’s great.
I was on the hunt for a hookah stem plug, which is a simple rubber stopper that most places don’t bother stocking. Not Smokey’s though. Not only did they have the part but they also had the full lineup of Fantasia shisha for sale (I scored a box of Gingerbread flavor).