Standard Parking

I’ve been working at the Anschutz medical campus since 2008 and every time I’ve had to deal with this company (which I have to do because they run on the parking on campus) it is a disaster.
The most recent problem was cause by me needing to update my credit card information (new card with new expiration date). I get a call on thursday around 4pm that they need updated information or they are going to shut off my parking access monday. Of course even though they are supposed to be up until 430 no one answered my phone calls from 415 to 430 that day or until 330 the next time. When they finally answered the phone they told me that I must use the website to update my information, even though the previous voice mail message said I need to call. I made the person stay on the phone with me while I did this because their website is awful and I have had issues with it before but he just kept saying «I don’t know what you want from me» and «I can’t access your account and can’t help you.» To answer his question I would like decent customer service.

This is going to be scathing, folks, so buckle up. I HAVE to use this parking lot for work, which means I park in the bowels of the lot four floors beneath the surface. I’ve had some ridiculously poor customer service from the folks who manage the lot, but not until today would I realize that the Parking Mafia=Standard Parking.
My tire FOUR FLOORS DOWN had a flat and they charged the triple a service van to enter and leave the lot. WHAT THE?!? A SERVICE vehicle? The Manager, Gina, felt it was somehow OBVIOUS that they HAVE to charge this amount. Unless…
Unless the service vehicle is on a nowhere to be seen or offered to a customer «pre-​approved» vendor list. Why AAA is not an approved vendor for a lot housing a mother load of cars I have no idea. But the shear GREED, HORRIFIC MANGLING of customer service, and IDIOCY to charge a service vehicle to enter a parking lot to help a customer is a double dipping Gambino would be proud to call «mafioso!»