Stapleton Pediatrics

We have had great patient care from Dr. Amy West’s team. Quick and easy for scheduled check ups, and little wait for urgent care items.

Office is great. We love Danny K, PA. Never made a wrong diagnosis for us and does a good job balancing homeopathic remedies and prescription medications when needed. Front office and med assistants have always been great.

it’s hard to read the negative reviews (although i realize a lot of them are older which is a good sign) as we have had all completely positive experiences here. i do feel like they have made some positive changes to the front office staff and that would have been my only complaint in the past. we have been taking our 3 year old there since she was born and our 18 month old twins since they were born also. we primarily see Dr. Rich but all of the doctors, PAs and nurses are amazing. highly recommended!

Friendly, competent, doctors, MA’s, and receptionists. We see Dr. Rich every visit and he is very informative each visit, asks questions, and really gives you his full attention during your appt.
I’m one of the jerks that’s constantly late;however, they still take care of us and see us. I don’t think I’ve ever waited longer than 15 minutes for one of the appointments I’ve been late for, and when I’m on time, I barely sit down before we are called back.
I have also been having issues with our insurance and billing has been flexible with us till we have sorted everything out!
We moved from a pediatrics office that I had some bad experiences at and I was more than nervous to find a new one — trustworthy doctors are unfortunately very hard to come by these days, and I’m completely content with calling this office OUR doctors office.

I do not understand some of these reviews, I have never had a problem here. We have been coming for about 2.5 years now with first my son and now my newborn daughter. The front desk staff did change several months back but I never had a concern with the old staff. The new staff is FABULOUS. Noriko is amazing, the best provider my children have ever seen, I know that she truly cares for my children. Amy Nash is wonderful, even Dr. Noah (who I have not physically met) helped me battle Apria on a Saturday two days after Christmas.
I am not sure what folks are looking for but they are not too busy to provide care. I literally just called (why I saw these reviews) and was given an appointment for tomorrow at 8:30am.
Blame baby brain, I am not articulating myself well– but I can not imagine trusting my children to any other provider.

We love Dr. Noah! He has really helped with my FTM syndrome. He calms me down and has taken excellent care of us.
I like that they have a room for newborns (up to 9mos) and a separate area for sick kids. The rooms are friendly and inviting. I think, once they finish their expansion, the facility will be incredible.
I also love their website. Often times, I don’t have to call because the information I am looking for (how high is too high for a fever? What is this rash on my baby?) is on the website… but when I have had to call the on call line, we are called back by pediatric staff and they make me feel at ease.
We are so thankful for Dr Noah!

My OB referred me to SP. We see Dr. Noah and he and his staff are amazing. They take EXCELLENT care of my son. My son attends daycare and (like his mom) gets sick often. They have seen him within hours of me calling and once even within 30 minutes. Dr. Noah always is kind, caring and really listens to me as a first-​time worried mom. The office is always clean and organized and everyone we have seen is always so attentive. My son used to get many ear infections and we had to have back to back appointments for antibiotic shots and the nurses remembered that my son loved pretzels, so she brought him pretzels the next two appointments. It’s just a great example of patient care SP gives. I had an issue with billing once (an online bill never went through) and a quick conversation with the billing office and the situation was cleared. All around, I would never take my son any where else. The standard care is excellent.

Make sure you send them your insurance card before you drive there. I spoke to the office several times, told them what type of insurance I had, and they even made a special accommodation to see my daughter for a well check on a Saturday — which they don’t normally do. I drove 30 min to get there and they said they didn’t take the insurance and couldn’t treat my daughter unless we wanted to pay $ 800. Just beware.

We used to love this place. They were attentive, appt.‘s were easy to get, the staff was friendly. But that all changed the day I called to schedule my 18 month old his well child visit. My husband was let go from his job so I called trying to get our son in before our insurance runs out at the end of the month. The lady I spoke with was rude when I told her our situation and seemed incredibly indifferent when I expressed my concerns about getting my son in before our insurance ran out. Danny the PA was an excellent caregiver it’s just too bad this place seems it’s gotten to big to care about their patients as people. I will never recommend this place to anyone.

We love this office! Stapleton Peds came to the hospital when our twin boys were born. They communicated with the NICU and tracked our babies progress. Luckily, it was a very short stay in the NICU and Dr. Amy and Dr. Noah have been our primary care providers ever since. They have helped with weight gain and nutrition, as well as successfully been troubleshooting things like acid reflux. They take a whole body approach and don’t rush into masking something with a drug. We highly recommend this group of doctors.

The front desk is rude and very unfriendly. They don’t even greet you when you walk in the door. I stopped by to pick up a report from ENT doctor that they had referred me to and I stood patiently waiting to be acknowledged and I was by myself. Finally a woman asked me if I needed to sign in! Why would I sign in if I’m an adult? Its quite obvious that I had a question! Must be a very miserable place to work. I highly recommend Partners in Pediatrics!

The negative reviews about office staff and PAs that date back years about this place are completely accurate. The doctors here must not need or want your business. Go elsewhere.

We have been taking our children to Stapleton Pediatrics for 4 years so I do not write this review lightly. My wife slipped and fell on ice while carrying my one year old and he hit his head. I called to ask them if he could be seen. They were not closed and I asked them if I could bring him in as we live 15 minutes away. The receptionist said that she was hoping they could leave a little early today and wasn’t there somewhere else we could take him. I was more insistent that he needed to be seen. I was told the doctor said «just take him to the emergency room» because they wanted to go home. I asked if they were closed, it was reiterated to me that they weren’t technically closed, but they just finished their last appointment for the day and they wanted to leave a little early. I mentioned that we have been going there for 4 years and if they cared this little about my son that I would have to find my children a new doctor. I was told «you do that» and then she hung up on me.
This lets me know that we are just a number to them and that they have never cared about us or our children. I would not go back to Stapleton Pediatrics ever.

We’ve been here since 2011 with Dr. Bryan Kono. We followed him to his own practice because he’s that good-​and Wash Park to Highlands isn’t a small trek. After moving near Stapleton in 2014, we reluctantly came back here. For this entire year we’ve been in a handful of times for colds and annual physicals (they scheduled us with various PAs and nurses every time-​all very nice, but, never a doctor). The front desk staff seems… out of the loop. A little awareness and consideration wouldn’t hurt. If you see someone with a screaming red-​hot fevered child, please help them first. I doubt anyone would be that put off. While waiting at the window, Frances took 2 new phone calls and helped 3 new people who came in after me. I interrupted to ask if I could quickly pay my copay (since she told me they charge an additional $ 15 to mail it to you) and was given the «please wait» hand. It was clear she was taking some aggression out on me passively. Then after all was cleared out she looks at me and asks what it was I wanted to do (she knew — I inquired 3 separate times). The entire wait my child was crying in my arms and begging to please go home with a 102 fever. It was simply unprofessional and sort of cruel.
Additionally, I’ve heard other parents voice frustrations at them while in the waiting room over the years.
I hope they figure out how to improve their efficiency and find friendlier staff.
After today’s clusterF, we’re going to find a new practice. (*Relieved*)

We started here in 2011 with Dr. Bryan on the recommendations of several friends. I really liked Dr Bryan but switched to Dr Brandon when he left :(Dr Brandon is also fantastic. Whenever my child is ill though and we call for a sick visit, if we can’t see Dr. Brandon, I love love love Robin. My son had an inexplicable high fever (102 – 103) for a few days with no relief from advil/​tylenol so we went in. Robin let us sit there for 2 hours in a cool darkened exam room for observation which was very reassuring to me and felt very comforting. I think the practitioners are all great actually.
I do have trouble with the front office staff though. When you call, you are placed on hold for a long LONG (5+ minutes) time. They also are not great at returning calls which is frustrating if you are trying to get in for a sick visit.
And just as a side note, Children’s has an excellent app and a great 24 hour nurse call line if you do have questions about your child’s illness or symptoms so i always turn to those 2 resources if I ever need any reassurance.

We had a very dissatisfying first experience here. After confirming our kids for initial wellness visits and verifying the time, we were told that our appointments weren’t for an hour and a half after the time we had confirmed.
After waiting for the almost two hours to be seen, they only had time for a ‘sick visit’ which incurred an unexpected higher copay for us.
This was a brutal experience that made a 1 hour intended absence from school into a whole morning, kids melted down in the waiting room and left my wife crying.
I called later to seek some explanation and was unable to find any sympathetic help.
Transfer of care coming.

The office staff seems very unorganized. They never called to confirm my appointment. So I called their office the day prior to make sure my insurance and appointment that I made two months ago were good to go. They told me everything was fine and in order. So, when I arrived the following day for the appointment they told me I was an hour late! What?! This is why I called (actually 3 times throughout the 2 months). I was seen anyway because I had two of my kids scheduled. So one did not get seen. The other did. They did not appoligize for their mistake or make it right. They just shrugged and even acted put off by me.
This was the most stressful doctors appoinment because I had waited so long and I felt like I did everything right. I was told that I could talk to the office manager, he or she never came to see me. This place was a big mess for me.
My impression: They have so many patients your are not important or needed. When I told them I will find someone closer to me, they just said okay. They did not care.
If you don’t mind being treated like you are lucky to be seen by them, this place is fine. I like being treated like I am a valued customer. I have never experienced a doctors office being stuck up.

We bring our little guy to Stapleton Pediatrics, and have been very happy with them. The staff has always been very friendly, and profesional. They are great about taking same day appointments, which we have unfortunately had to take advantage of. They are in a great location, and came highly recommended by people at the children’s hospital.

I love this place! I had been taking my son to see another pediatrician and really hadn’t been happy with them. As a first time mom, the last thing I needed was for the doctor to make me feel bad every time we went in for an appointment. My son was a big baby when he was born, but dropped down on the growth chart after that. So after doing some research (and taking Tiffany’s suggestion) I made an appointment with Dr. Noah. He’s been rated as one of the best doctors in Denver, and for good reason. He made me feel 10 times better about everything. Rather than scaring me, he gave me a reasonable plan of action and was incredibly friendly and nice to boot!
This is our new pediatrician and I highly, highly recommend them.

When I was still a couple months away from have Baby N one of my good friends delivered her little girl at the same hospital as I would be delivering at in the near future. When we stopped by to congratulate them and meet the little one we also happened to be around for their first pediatrician visit and the doctor was from Stapleton Peds. Nick and I stuck around for that visit (we were invited to) and really enjoyed the doctor’s general personality and the way he handled the baby so we set up a met and greet with them about a month later.
Unbeknownst to me at this point and until I was actually in the hospital myself when a nurse told me, one of the main doctors (Dr. Noah) that started the practice has been 5280’s top of the town pediatrician for several years running. That’s not our doctor.
But, that’s okay because all of the doctors here are fantastic. As are the nurses, the front desk people, and pretty much everyone we interact with ever. Our doctor happens to be Dr. Bryan (who is unfortunately leaving the practice at the end of this year), which was really just luck of the draw as we had met him, Dr. Noah, and Dr. Brendan all at various times and just picked the one that had the next appointment time that worked best for us when Ephraim had to go to the doctor for his very first visit (which happens about two days after you leave a hospital if you didn’t know.) One of the things I like best is that our doctor always offers us a Western medicine option and a more natural, homeopathic option for any questions we ask about during visits. And never makes us feel like he’s judging whichever we choose.
The offices are fun and friendly. I’ve never seen a nurse give a shot so quickly and excellently every time as the lady that does Ephraim’s shots when the schedule calls for it. And they have a separate waiting room for newborns since they’re immune systems aren’t super strong. All in all it’s a lovely place to take your be-​bes if you are in the Park Hill or Stapleton area.