Stephanie Sponder – State Farm Insurance Agent

I’ve been with State Farm for 17 years (Yes, since I was 16). I had to transfer to another agent because our family agent retired. Since I have been here I have experienced terrible customer service, specifically, the quality of response of this office.
For an office with two «Office Reps» (The people who really do the quotes) AND an Agent who I have never even met or spoken to because she is never in the Office, getting back to me has been like pulling teeth. Apparently no one can ever take a call or respond back in a timely manner. Here is our experience:
1) We purchased a new car in August of 2015 and had to transfer our insurance to the new car. Called the office and spoke to Kristen. Said she would call us back with the new cost. Fast forward THREE days and NOTHING. So I call back and ask where is the quote. She asks for the information again and says she’ll call back. I tell her no, I’ll wait on the line for the quote now. Finally resolved.
2) We are building a new house and asked for a quote from both Kristen and, I believe, Katie, for home insurance in August of 2015. Fast forward November 2015 and we have YET to hear back. Have called back 3 times asking for an update and always the «We’ll get back to you.»
3) My spouse called the office requesting our renters insurance because the corporation that we lease through required renters insurance. Called and requested this in October 2015 and got the «We’ll send it to you.» THREE weeks later and 4 phone calls, we had to tell the reps that we would wait for them to fax it while we were on the phone with them so they would actually do it. We nearly lost our lease because it took them so long to type our name in and pull up our policy.
4) November 2015. Call to ask how much to add another car to our policy. First time, Kristen is busy, so she’ll call us back. She calls back and I give her the information. And, you guessed it, I had to call back AGAIN to ask where that quote was.
Needless to say, we will be leaving this Agent to go to another State Farm Agent. There are FAR better responsive agents and ones with less staff that actually respond to you and/​or in the office to take calls. With SO many people in this office, you would think they customer service would be stellar, when really it’s sub-​par.

Stephanie and her team provided me with excellent service and coverage while I lived in Denver. They were always responsive to my questions and offered great advice as well. I visited the office twice during my sixteen months in Colorado and both times were able to find savings across my policies. Even a policy I was unaware existed. I would certainly recommend this office to anyone who is currently shopping insurance agents.

I’ve been with Stephanie since moving to Denver in early 2013. Luckily, I haven’t had any major claims but the small ones I have had Stephanie and her team have handled like pros. She is so responsive and friendly to deal with. I have recommended several friends and coworkers to Stephanie who have also had good experiences.
Give her a try, like a good neighbor Stephanie is there.

Sales comes down to customer service and in the insurance business it means even more. During one of the harder snow storms that we faced last winter Stephanie came through. While the drivers were backed up she got in her truck and drove a few blocks to give me a jump. For the record, I do not have a huge policy with her quite the contrary.
It is the little things that keep me as a customer, this was more than a little thing.

I just moved to denver a couple years ago and have been with state farm for 20 years. This agent is the first I have had any issues with. I have experienced this office not returning my calls for days in regards to getting a simple piece of information Issuing me coverage that I wasnt even eligible for. Bought a new home and it took them 2 weeks to get me a quote on home insurance when in reality it should have taken 30min. Communication is nil. Go elsewhere

I’ve been with State Farm for 8 years and when I moved here I was assigned to this agent. You only speak with assistants who either don’t know enough to help you or never call back. I’m requesting to be assigned to someone new. Do yourself a favor and work with someone else.

Stephanie provided everything I needed while shopping for a new home and car insurance policy. Extremely friendly, very knowledgable, and never pushy. Excited to have my policies with her, and will recommend any friends looking to start a new policy to call Steph!

Stephanie is friendly, knowledgeable and always finds a way to solve any issue. She’s always available to answer any minor question that I have and has made joining policies/​households with my fiancé painless. I feel like she is on my side– just what you’d want in an insurance agent!

Stephanie’s State Farm office was welcoming, kind, caring, and thorough! She met with my wife and I for nearly 2 hours on a Saturday to help us review all our coverage options since we were just married. Stephanie does much more than car insurance… she takes time to get to know our needs, future plans, and provides a customized plan. I highly recommend her! Thank you Stephanie for all of your help and we look forward to continuing to work with you

In October 2014, I renewed my policy with this State Farm Office. My car insurance policy from May 2014 — October 2014 had been a complete mess, in which I had to pay the Illinois office a higher insurance rate for my policy. My car insurance was never switched over until renewing my policy in October.
In October, while paying for my car insurance, the Denver office told me that I owed the Illinois office for a check that they had sent me in the sum of $ 288. I had not received a check from the Illinois office at all. I told the underwriter that I had a statement showing that the Denver office had sent me a check for $ 188. Once again the Denver office tried to put the blame on computer glitches and the Illinois office.
In November, I went again to pay my car insurance in person, in which the Denver office told me that they would contact Accounting to figure out what went wrong again and how much I «really» owed the Illinois office and for what. Recently, 12÷5÷14, I went to the Denver office to try and resolve the issue. I was told by the Denver office that I owed $ 188.00 for the check they had sent me. The check of $ 188 I had received, I thought, had been the difference from paying the higher insurance rate in Illinois. So, I owe $ 188.00 plus $ 144.00 for September. I showed the underwriter proof that I owe nothing for September. I had been told that my policy was paid in full until the renewal (Oct. 14′) and had the document (not a bill) clearly showing that nothing was owed for September. The underwriter said «She was sorry, that they had made the mistake» and that the document I have as proof was «a mistake.» Thus, this office has continued to mismanage my account since May and is now trying to collect back insurance. The proof that I owed nothing for September was completely disregarded by the underwriter.
Furthermore, I have asked on several occasions for emails to be sent explaining what Denver office was doing to resolve the issue and updates about the billing concerns. I told the underwriter to email me, in which case she has called me every time. The underwriter has been doing this, it seems, to avoid having a paper trail of their mistakes, bogus claims, and demand of repayment. I have asked again for a statement in writing of why and how I owe $ 188.00 and $ 144.00 when I have prove disproving these claims.
In closing, my agent has not offered to help resolve the issue or tried to communicate with me to explain these bogus claims. Once again, this Denver office –State Farm — took no responsibility for their mistakes, and instead blamed another… accounting, the computer system, the Illinois office.

Stephanie is great! She was very thorough with going over my policy and helped me save some money! You can’t go wrong with Stephanie as your agent.