Studio Urban Wax

I am a big fan of this establishment! The spa is two stories, beautiful, clean and the staff is friendly and knowledgeable. I routinely wax and receive facials and am satisfied with the consistency in the service. They have three levels of aestheticians with the the highest level being their level 3 master aestheticians, you do pay more for your wax service with a higher level aesthetician. I like this option because I like knowing what I might expect and don’t mind paying a little more for a seasoned person. I have seen Carmen, Jenny and Lauren, all level 3, and they are fabulous waxers. If you have never waxed before and thinking of getting a brazilian wax, look no further! I recommend you go to Studio Urban Wax and choose a level 3 waxer for your first time. Another waxing difference from other places I’ve been is this establishment uses 3 types of waxes where most places use only 1 or 2. From what I understand, this allows the aesthetician to accommodate to each person’s skin sensitivity and comfort. Their wax is very gentle; oh I wish I had my first wax here! The treatment rooms are spacious, very clean, comfortable and everything from bed sheets to waxing sticks are disposed of, very sanitary.
Along with waxing I love their hydrafacial. I have combination skin and get acne breakouts from time to time and the hydrafacial service is pretty fabulous! I have never had a facial where my skin feels so good and looked so refreshed. I tried it for an upcoming wedding I was part of and got compliments from my friends in the bridal party. In fact, the bride noticed and she ended up getting the same service for her big day. The service uses a unique handheld device that goes over the face in a soothing, gentle, suctioning sensation which lifts and breaks the skin barrier. One step is an extraction of oils and congestion under the skin and the other 3 steps include a chemical peel, various serums and light therapy. What’s nice is at the end of the treatment you see the congestion that’s removed in a discard container. For those, like me, who have oily skin, prone to acne breakouts and who have experienced manual extractions and don’t like it, you will love this service because the congestion is removed through the gentle suction of the handpiece, no bruising to heal allowing me to get the service during a work day without having to explain the bruising, much different from old the old fashion acne facials! I’ve seen Carmen for the hydrafacial and I’d recommend her.

I really tried giving this place a shot as I was a member for over a year and used this place for waxing for over two years consecutively. I encountered multiple customer service– front desk issues. Yes, at the beginning when errors and complaints were made the manager gave me additional credit towards my account. However after the 4^th incident of information given incorrectly and things being handled completely unprofessionally at the front desk I had to say my goodbyes. I am so happy I did so and found a great private studio waxer who performs better services than Urban Studio Wax. This place does have a couple of excellent waxers but the front desk ruins the experience — -the stress and hassle and unfriendliness is not worth it for the price. Also if you are a member and have an ample amount of credits that you paid for and you cancel your membership they all go away. Amy and Lauren are great waxers and the place is clean.

Go see Amy! She’s great. I’ve only had my friend do my wax, but when she was unavailable, I tried studio urban wax because it’s so close to work. Love this place! Amy made me feel super comfortable with absolutely no awkwardness because, let’s face it, brazilian waxes can be uncomfortable. It’s a no tip salon, but she’s so great I tipped her anyway and set up my next one. New regular client right here!

No tipping policy? I guess the owner robbed me since I left $ 15 tips on two occasions for the estheticians and was met with absolutely no objection. Not cool at all. the 50% OFF first visit is nice, but after that I’ve found it to be way overpriced. The atmosphere is nice though and the techs are very sweet.

Fast, efficient and knowledgeable. Really enjoyed my laser here and would definitely come back again.

I am so excited to have found an excellent place to get my eyebrows done! Sorina waxed and shaped my eyebrows and I was so happy with the results. Highly recommend and worth $ 25!

Yanna and Misty. and most of the crew of this establishment are the best of the best!

This place is amazing! Clean, beautiful, and the estheticians are amazing! Lauren and Carmen are the best! Fast easy and very professional. They make you feel so comfortable. I won’t go anywhere else to be waxed!

Posted 11.19.15:
Went to Urban Wax and Salon for a Hydrating Facial and feel compelled to warn you — don’t do it.
Not sure if it was the aesthetician, a bad mix of ingredients or the machine itself, but my skin has never been drier. It HURTS — a lot. Skin was dry, flaking and painful for well over a week. Contacted Urban Wax to express concern that something went drastically wrong — was told the manager would get back with me. More than a week later, he has not.
Beware — hydrating facial here is anything but! I have spent lots of time and product attempting to get my skin back to the state it was in before the facial — when I felt (ironically in hindsight) that I could use a hydrating facial.
Looking for dry, flakey and painful? Because that’s what they delivered to me.
*******
Received a message from the owner 06÷13÷16:
If you will consider removing this negative review and submitting a 5 star review of the waxing service you thought was satisfactory, we will refund 100% of the Hydrafacial Treatment. Thank you for the opportunity to serve you and letting us know about your experience!
********
Feels like paying for positive reviews to me and thus I have refused this conditional offer. The offer of a refund is not based on the exceptionally poor service or damage they did to my skin, but on the condition of removing a review that told the truth about my experience. Also worth noting that my negative review was not posted until I had reached out to talk with the location manager 3 times and did not receive as much as the courtesy of a call. Owner response via and regarding Unilocal … 7 months later.
Can’t help but wonder how many other negative reviewers have been offered conditional refunds to remove 1 – 2 start ratings and stories of experiences that were negative.

Checked this place out for the first time today for an eyebrow wax. They weren’t very busy, so I got in a little bit early. My stylist was friendly and nice, but wasn’t over the top extraordinary. When the front desk realized I was a first time client they encouraged me to come back again. The location is great and it was really clean. I will definitely recommend this place to others, and hope my next experience surpasses this one.

So happy with my decision to come here. Best waxing experience I have ever had. Amy is GREAT. You feel so taken care of the minute you walk in the door. Very clean and relaxing environment as well. This is my new go to spot

First off, booking was easy and first time was 50% off!!! What a deal! I came in and the smell was heavenly and calming for my nervous stomach! The front desk gentleman was so polite and quickly got me to Yana. Yana was incredible! I got my first Brazilian and she was very honest and prepped me for everything. It was super quick. She made sure I was okay if it seemed like a lot! We chatted and then upon leaving let me know how to take care of myself after the wax, and for next time. Overall, incredible service, and incredible staff! Will definitely be coming back!

I’ve been coming to Urban Wax for about 2 years now and Yahna is a waxing genius!!! She does such a thoroughly clean job in a very timely manner! I have always been so nervous to the point of needing at least a glass of wine to tolerate the pain but with Yahna~no need! It is always a pleasant and well done experience! I would recommend her to anyone, especially those trying a brazilian for the first time! I have been waxing for about 5 years now and she is the best I’ve ever had by far!

Holy crap they played my favorite Sufjan Stevens song! (called Chicago)
Anyway– 50% off for first time users! This is what got me to come here. So a $ 50 Brazilian cost me $ 25.That’s a win! They also have online booking which is super convenient since we humans these days don’t like interacting with any other humans. Got my hoo-​ha decarpeted with Margaret and had pleasant conversation. I was intimidated at first because she didn’t seem as enthusiastic or smiley or friendly but she ended up being real cool and easy to talk to.
The waxing itself wasn’t too painful aside from a moment of super hot ass wax –minus 1 point.
I got a tend skin roll on solution for ingrown hairs after waxing for $ 20. Didn’t look @ the ingredients until after I purchased it but it’s mostly just alcohol. It’s basically a toner.
They have a no tipping policy which is cool. They also have a 24 hour cancellation policy like most wax places do.
Wax on wax off.

This was my fourth visit to the Studio. The first three were for microdermabrasion. This last visit was for a Hydra Facial. On all visits my technician was professional and informative. I really enjoyed this last visit. The Hydra Facial really was nice!!! And it seems a little more effective than a microderm.
The Studio is clean and modern. Great customer service and skilled technicians.

I had a 5:30 appointment with Jenny today (I love that Urban Wax offers online booking for appointments!) for a lash tint. I walked in to the salon for the first time since Tomorrow’s Body spa occupied the space five+ years ago.
Smelled like weed, dude!
I’m thinking, «hmmm this new salon is very progressive!»
I informed the drowsy girl at the reception desk that I was here for a 5:30 lash tint.
«a whaaat?»
«A lash tint.»
«a whaaat?»
«AN EYELASH TINT!»
Then I realized I was in a dispensary.
Dispensaries do not perform lash tints.
For some reason, my feeble, peri-​menopausal brain had convinced itself that this salon was in the old salon’s space. (I was a loyal client of Tomorrow’s Body for ten years). When I realized my mistake, Drowsy Girl did not respond with a reassuring «Oh ha ha that happens all the time!» I’m going to venture a guess that I’m the first.
I did eventually find my way to Urban Wax and I was warmly greeted by a very kind, non-​drowsy woman who at least pretended to be amused by my mistake.
My aesthetician, Jenny, was also warm and nice, and provided eye-​makeup remover pads when I told her I’d forgotten to bring mine.
Jenny was super attentive to my comfort during the process, but I’ve had zillions of lash-​tints over the years, so I pretty much knew what to expect. And what I expect is that sometimes I can hold my eyes very still throughout the tinting process and sometimes I can’t. When I can’t, there is some eye irritation (i.e. stinging) but I’m always prepared to endure in the name of beauty. Today I unfortunately fell into the second category (it did occur to me that if I had spent a few more minutes and some extra cash at the doobage store I might have been relaxed enough to hold still). Jenny was the first aesthetician who ever completely removed the tint and started over!
My lashes look fabulous!
Before I left, I jokingly told the woman at the front desk that maybe I should go apologize to Drowsy Girl and explain what had happened, but we both agreed that she probably wouldn’t remember me.

I’ve never had a good waxing experience until I started coming here. The place is very nice and the staff is very professional and welcoming. I’ve seen two different ladies for waxing but Pam is by far the best! Highly recommend going to her!

I’ve only ever had eyebrow waxes but Studio Urban Wax is phenomenal. I began coming here when I moved to Denver several years ago (I think my first visit was in 2010 or 2011) and have never had a bad experience. All of the aestheticians are incredibly talented; I have SUPER sensitive skin and, although my skin still reacts to waxing, the waxing itself doesn’t hurt at all and my skin bounces back to normal within an hour or two. It’s a miracle.
Scheduling online is very easy and I like being able to schedule at 11pm when I realize I really should have made an appointment two weeks ago and I’m on the verge of growing a uni-​caterpillar…
So, why only 4 stars instead of 5? First, I agree with other reviewers that the front desk staff is not the most sociable… sometimes checking in is flat out awkward; a smile goes a long way. Second, one time (after scheduling an eyebrow wax online) I showed up and my aesthetician lead me up to the waxing room, then stepped out and closed the door. I noticed a gown of sorts and some wipes on the table, and was kind of like «huh,» but just waited until she came back. She thought I was having a bikini wax, hence leaving the cover up and wipes, but (1) I wasn’t and (2) never having had a bikini wax, if that was my first time, I would have been confused and like uh… now what? Even if I were an old time pro, I imagine a little request to do steps A, B, and C would be nice. Every time I go to the gyno (or any doctor for that matter) they still tell me to do A, B, and C, and I’ve been there dozens of times. Not a huge deal, especially because it was irrelevant, but that happened over a year ago and has stuck with me, so in my mind it’s worth noting.

Let me first say, that the waxing service itself by my aesthetician was outstanding. Not a single hair left when I walked out. Probably one of the smoothest results I have ever received. For that, I can give the one star. OK, and maybe the ambiance. Upon entering I was super impressed with the appearance of the place.
Beyond that, there is not much positive I can say. I usually go to another very popular waxing center in the metro area that also has a no tipping policy. Since I really wanted to get my Brazilian done today, I decided to venture out. I am sorry that I did. Other Unilocalers that mention the poor front desk service are spot on. The (young) girl working the front desk was unfriendly, barely spoke 2 words to my daughter and I, and looked us up and down several times, as if we were aliens from Mars.
Once my aesthetician greeted me, she took me upstairs for my service. Let me say first, that I am not an overly modest or prude woman. Obviously, since I am there to get a Brazilian. And I have been getting Brazilians for at least the past 6 years. However, when the aesthetician expects me to not only disrobe while she stands there, but literally wipe my genitals while she waits is ridiculous.
Let me quote their website for a moment: «We believe that our guests should feel comfortable and confident during their skincare experience.» Really? Really?
When I told her that I was not comfortable with that, and that I would like her to step out, she refused, saying it is company policy to stay in the room. What???
I finally insisted enough that she agreed to step out. When she returned, I explained again that I do not agree with this sort of policy because it is extremely awkward as I stated above. Also, that I did not mean to be rude to her, but seriously, the policy is ridiculous. She proceeded to explain that since the company has open wax pots in the room that they cannot. So I’m thinking «Oh, I guess it’s a safety thing.» No, not really. She then informs me that its because someone could slap some wax in their pits and wax their own underarms while the aesthetician is out of the room. Seriously? So client dignity, privacy, and comfort is less important than some loser looking for a free wax job?
No thank you. I will stick to my regular place from now on, and shame on me for straying. Studio Urban Wax you have not gained a new customer in me.
Oh, and I wonder if the owner is going to try and say that they have no record of my visiting their facility as they seem to do with every other one or two star review on here. Let me assure you, I WAS there this afternoon and this is MY review.

For my first experience ever in waxing other than one eyebrow wax a few years ago and went for the kill. The Bro-​zilian.
I’m not gonna lie, I was a good bit nervous about what could possibly go on and how bad it would hurt. I read a couple articles about male Brazilian experiences in preparation for my own and one even said to not be surprised if you get a bit, uh, lifted so to speak. I’m thinking oh great, not only is this already a semi-​awkward experience, but there’s potential for freaking out my esthetician and her thinking I’m some kind of perv.
Needless to say, I had a bit on my mind going into this service. Destinee, however, was very professional and we had good conversations while she was manscaping that kept my mind as off the pain as one could and kept me feeling comfortable and secure during the whole process! She made my first experience the best case scenario that I had imagined and I have to say that was more than I expected.
I highly recommend Destinee’s work! Great place with a good feel and professional staff all around. See ya in four weeks!