The Import Warehouse

I will start with how rarely I write reviews, and don’t take the time to do so unless I’ve had an amazing or awful experience. Well, I have now purchased two vehicles from The Import Warehouse and have to say that it’s truly a pleasure to work with everyone there.
They have been responsive from my first e-​mail inquiries, and even the staff I’m not working with will greet you warmly. You almost wonder if they are even trying to sell cars here the atmosphere is as unpretentious and friendly, like being welcomed into the family.
It’s not like a dealership where they try and sit you down at the desk and get down to business, talk to the manager, offer Scotch Guard for your seats, clear-​coats, and add dealer fees. This is the place you can walk in and feel valued as an individual customer. Actually, if you do want window tint, you’d better speak up, because they aren’t going to offer it to you on a checklist of up-​sells. And they do have an extended warranty, but you have to ask for that too.
It’s not enough to just provide a great, low-​pressure car-​buying experience. They have gone above and beyond. I had an issue with my first vehicle, and without going into details, they fully addressed my needs to resolve the issue in a satisfactory way, more than any business transaction I’ve had in the past. I would highly recommend working with The Import Warehouse team.

These guys are the real deal. Knowledgeable car enthusiasts that allow you to take your time to consider any and all of their great inventory. After the sale they continue to be responsive. Anthony and all the folks in the shop are a pleasure to do business with and I would highly recommend their shop for anyone looking for a no pressure opportunity to shop for a high quality import.

Found my dream car! Anthony made the experience enjoyable, personable as well as very positive. My mini cooper is safe, reliable, and was in expert hands while it was waiting for its forever home at The Import Warehouse. Quality cars with reliable, charismatic and knowledgeable staff I will be recommending this dealer to all my friends and family.

So far have purchased 2 cars from here. Hassle free great pricing and vehicles.

JC and Robert were extremely helpful when my husband came in to buy a car. We were treated with the utmost respect and professionalism. We had test drove several cars at various dealerships and no one knew the car like these two gentlemen did. I can’t see myself buying a car anywhere else in the future.

I hope all my buying experiences are as good as that at Import Warehouse. They allowed me room to breathe… time to drive and select the car I thought I wanted. After I bought my car I not only had buyers remorse but found that it was the wrong car for me. I let them know I was dissatisfied with the car, but, thought I was stuck paying for something that truly did not suit me. Instead, to my surprise, on the first business day I got a call from Anthony telling me to come back and they would allow me to try to find something more suitable. I found the perfect car; beautiful, clean, low mileage, the right price, and just as importantly, what I wanted. Thank you Import Warehouse for your patience, consideration, customer care, charitable contribution, and business ethic. I highly recommend your dealership for the best possible buying experience in town.

I should have updated my review. We did return to Import Warehouse to buy a second car. I needed an all wheel drive to replace my car. While IW has a huge inventory of low mileage lease returns, I needed a lower price, older model car so I could pay cash and avoid any car note.
While I would have been afraid to buy any used car at 70,000 miles from another used car biz, we trusted the IW mechanics to vet and do the major service (that is needed for cars around that mileage).
In the last 2 years since we bought our first IW car, we’ve met many more happy IW customers. And we all agree we will never shop anywhere else.

I’ve driven by The Import Warehouse for years and never knew it was there. It is truly a treasure. They are an extremely friendly and professional team. No surprises, no pressure, no hassle. I love the fact that they support the nonprofit community!

Very rude at best. Called KC for directions to the dealership. After we got there he was too busy to help although he waited outside to waive me down to find the dealership. I parked in the back of the store where he told me to park but he was too busy to help. Sent Robert to help me. Robert tells me they do not negotiate price but every car is inspected and prepared for delivery. The SUV we look at has bald tires! The driver side tire is worn down to the tire wear marks. There is no way any respectable dealer would sell an SUV with a tire like that on it.

Great, stress free and positive car buying experience! They really care about getting you in the car that you want and are not pushy at all. I went in to look at a BMW, they told me a little about the history, etc and gave me the keys to test drive it. I told them I’d think about it and come back another day. I ended up coming back the next day and bought it. They didn’t pressure me to commit right away or hassle me by calling and emailing too much. Wonderful guys there! Thank you!

Where to start…
The bad tire they sent me out the door with at night and refused to replace after they told me the tires were brand new.
The oil leak in my engine their mechanics missed.
The failure to process my DMV paperwork and my four subsequent visits to the DMV.
The fact that they only listed my husband on the registration paperwork yet we both purchased the car.
I spoke with Robert the owner who actually admitted to having multiple problems with registration.
Wouldn’t go here without knowing a huge headache is ahead of you!

The customer service I received from Import Warehouse was fantastic and far beyond what one could reasonably expect from any car dealership. The rare car that they had in inventory that lead me to IW was sold so quickly that I missed my opportunity to buy from them, but despite the fact that I was no longer a potential income-​generating customer, Robert took a great deal of time – and several separate phone calls – to help me understand the difference between different Audi engines, their pros and cons, and what a reasonable value is for a car I was investigating elsewhere. He even pointed me to another dealer closer to my east coast location that had just procured another car I might like. It was such a refreshing experience to work with someone who seemed genuinely interested in helping me as opposed to just a bottom line. With such customer-​focused service, it is a pleasure to work with Import-​Warehouse!

Very positive car buying experience. No surprises. The staff delivered exactly what they promised and on time. They treat customers as individuals, not as one time opportunities. They want to build a business of repeat buyers and it shows. Prices reflect what a savvy buyer would expect to pay.
(I searched for over 6 months and found our car about $ 7-​$ 8K less than what other used dealers had equivalent vehicles listed.) Easy, straightforward, no pressure, no hassle. We would buy again from Import Warehouse.
As a bonus, they donate $ 100 to a charity of your choice with every sale.

Best car purchase I’ve ever known! I am so glad my friends introduced me to The Import Warehouse a few years ago when they bought their cars. Buying my car through them was so easy and I am so happy. Their charitable donation on my behalf to one of my favorite organizations was the topper — the least I can do is recommend them and pay it forward :)

Bought a car for my wife with Johan. He was knowledgable and trustworthy. Will buy a car for myself soon.

I will only buy a car here from now on. One of the nicest, non-​sleazy, non-​pressure car dealerships I’ve ever been to. I’ve grew up with a father who was constantly buying/​trading/​fixing high end cars and spent a ton of time at car dealerships. I always enjoyed the test drive but hateddddd the car salesmen and their pushy approach. Fast forward to last week and my purchase of an Audi from The Import Warehouse. I was practically having an anxiety attack at the thought of spending a lot of money on a car, but the worst part of it was having to deal with the haggle process. Okay, so there really wasn’t a haggle process. Their cars are priced right, they have a 3 month/3,000 mile warranty, free carfax and gave my car a great trade in value ($ 2,000 higher then their competition in the metro area).
My car is absolutely perfect and beautiful. I was able to test drive on my own and listen and feel the car without being nervous with a stranger in the passenger seat. The cars they have available in the showroom and out in their lot are beautiful. I dealt primarily with Sam and Robert and they were an absolute pleasure to deal with. Nobody pushed me to buy anything — they just helped me with what I was looking for. I’m super neurotic and «tightly wound» but I don’t think I scared them too bad. :) It’s just hard making a huge purchase and I’ve never bought my own car — much less my own luxury car.
I will recommend them to everyone, including my father who is already looking at new Audi’s. I can’t wait to use their mechanic — Import Mechanics.
Best car buying experience, everrrrr!

Friendly & no pressure sales. Quality inventory. Very impressed!

It’s a different car buying experience. You’re pretty much met at the door by very nice dogs who like being petted. The salespeople are friendly and calm, like the dogs. Probably the best car sales experience I’ve seen.
Plus they donate $ 100 to a charity of your choice, which is nice. We donated to our local high school.

Wow! I’m so impressed! After feeling used and abused at a local dealership, I decided to check out the Import Warehouse because their cars were actually listed below the blue book prices. From walking in the door, to test driving the vehicle, getting financing through a local credit union, and driving off the lot; the entire experience took less than two hours. I spend more time buying shoes!
The Import Warehouse provides the Carfax on every vehicle, the option to buy a warranty that can be used at any dealership or certified repair shop, the option for financing through local credit unions, and have a vast selection of gorgeous cars.

The folks at Import Warehouse are down to earth and make buying a vehicle really fun. Best of all, I feel like a got the best deal in town, a beautiful car for a great price. I highly recommend the Import Warehouse!

The guys at the Import Warehouse are straightforward, true to their word, and run a first class business. There’s something you will get when you a buy a car here that you won’t get from any other used car dealer, and that is PEACE OF MIND. To me this is worth more than any incentive other dealerships might throw at you.
Any issues I had with the car post sale were cleared up immediately with no hassles. In the day and age where ethics are thrown out to maximize profit margins, the guys at Import Warehouse stand as shining beacons of what could be, and should be the way business is done. Car salesman you can trust!